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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
873 Reviews

873 Reviews of Mercedes-Benz of Sudbury - Service Center

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January 05, 2022

Dropping the car off was easy,the service advisor,Luis Aguarvivas was pleasant and knowledgeable, they did an excellent job and the work was done on time, Ed More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Jan 06, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for taking the time to leave our team this great review, Ed! We're so happy we could make the experience enjoyable! - Mercedes-Benz of Natick

January 05, 2022

Brian who is one of the service reps was excellent and extremely thorough with his evaluation & completion of the vehicles service requirements. I recommend he very highly! Greg Hunt More

by Ghunt71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Mercedes-Benz of Sudbury responded

Brian will be proud to hear they made your experience enjoyable, Greg! Thank you for taking the time to leave us your five-star rating! - Mercedes-Benz of Natick

January 04, 2022

They always provide great service. They are very professional and communicate throughout the whole process. I trust them completely. More

by Mattricketson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Khalid
Jan 05, 2022 -

Mercedes-Benz of Sudbury responded

Thank you for your confidence in the Mercedes-Benz of Natick team! We appreciate your five-star review and hope we have the opportunity to work with you again in the future!

December 31, 2021

First time using their service department and was very pleased. Easy check-in, loaner, pick up the same day. Work was done well. More

by photoescapes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Jan 04, 2022 -

Mercedes-Benz of Sudbury responded

We're glad we could make your first visit to the Mercedes-Benz of Natick service center a five-star experience! Thank you for leaving us your great review!

December 28, 2021

I have ALWAYS had good service at this Dealership and I have ALWAYS had good service at this Dealership and have worked with Scott several times. Scott is polite, knowledgeable, and competent. This was More

by mmargaretgriner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in the service department. I am sorry I do not remember his last name. Also the lady that did the paperwork and helped me now get onto the correct page to write up this review.
Dec 30, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for trusting in the Mercedes-Benz of Natick team to provide five-star care to you and your vehicle each time! We value your feedback and continued support!

December 27, 2021

Outstanding service! Always very clear about what needs to be done and what the cost will be. More

by wbirge
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Mercedes-Benz of Sudbury responded

This is excellent to hear! Thank you for taking the time to leave us your five-star review!

December 24, 2021

Really great service team who will accommodate your needs - access on the phone for appointments and questions during and after. Scott is very friendly and loaner program A+ More

by Snowy day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 28, 2021 -

Mercedes-Benz of Sudbury responded

We appreciate your wonderful and honest review of our services here at Mercedes-Benz of Natick. Scott was happy to help you and hear that you think our loaner program is top notch. Thanks again!

December 23, 2021

Very efficient staff. Luis is a great representative and a excellent advisor. Took care of my service visit promptly and with curtesy More

by ppettinicchio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Dec 27, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for the kind review about Luis! He represents the best of what our Mercedes-Benz of Natick service team has to offer and is available if you have any additional questions. We appreciate your feedback and business!

December 18, 2021

Fast service, super efficient, great staff. Great work spot while you wait with coffee, Wi-Fi, etc. these guys get it. More

by Bahama Mamma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Masterson
Dec 20, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for your positive feedback! We're honored to have you as a Mercedes-Benz of Natick customer and look forward to your next visit!

December 17, 2021

Service was pleasant quick and relaxing Needed services were explained so I could understand. Patient More

by Darienm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
Dec 17, 2021 -

Mercedes-Benz of Sudbury responded

Thank you for the feedback! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we hope to see you again next time!

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