Mercedes-Benz of Sudbury - Service Center

While for most of my experiences have been really good. My annual service call made me not want to buy another Mercedes. My annual service call made me not want to buy another Mercedes. More

Wonderful service - easily scheduled and quickly completed. 10 year old car looks like new - will always use this dealership completed. 10 year old car looks like new - will always use this dealership More

Availability (same day!) and ease of appointment was top notch. Service advisor was friendly and informative. Price for a simple Nav software refresh was a little dear ($380) but it’s a dealership so not un notch. Service advisor was friendly and informative. Price for a simple Nav software refresh was a little dear ($380) but it’s a dealership so not unexpected. Wi-Fi was strong and logging into it was easy, waiting room was comfy and staff was friendly. Took a little longer than it should (2.5 hrs) which is why it’s only 4 stars. More

Prompt service done on time car very clean dealership waiting lounge was very comfortable great experience thank you waiting lounge was very comfortable great experience thank you More

Fred Romney provides excellent and honest service. Always there to answer any question and explains in simple language there to answer any question and explains in simple language More

I was able to get an appointment quickly and easily and felt that all my interactions with staff were pleasant. Brian was great and I felt that he was very honest and helpful. felt that all my interactions with staff were pleasant. Brian was great and I felt that he was very honest and helpful. More

Very positive service visit today, stating with early AM on-line scheduling! Scott Masterson in service greeted me, listened attentively to my concerns, and -after I confirmed I wanted to wait - he got my on-line scheduling! Scott Masterson in service greeted me, listened attentively to my concerns, and -after I confirmed I wanted to wait - he got my car in for service. Scott kept me apprised of the service status, by text and making a couple trips to the waiting area. Then, done! (washed and cleaned, too). Great service, great service rep, and great dealership! Thanks for a job well done. More

Been a loyal customer since 2000-Excellent sales and service every visit-Luis Aguasvivas-Service Advisor is the BEST-always returns calls promptly-knowledgeable-professional-great asset to Herb Chambers service every visit-Luis Aguasvivas-Service Advisor is the BEST-always returns calls promptly-knowledgeable-professional-great asset to Herb Chambers- More

Service Was excellent. Due to traffic I Was a bit late to return The borrow car However When I arrived in service Center S ott Was still There tomy surprise. return The borrow car However When I arrived in service Center S ott Was still There tomy surprise. More

Very helpful and informative staff. Scott was great and extremely professional. I will be using Mercedes if Natick as my dealership. extremely professional. I will be using Mercedes if Natick as my dealership. More