Mercedes-Benz of Sudbury - Service Center

Service adviser Scott Masterson was grate he answered all questions I have asked .Grate customer service , communication and follow through.Work on my vehicle was done as promised around my schedule questions I have asked .Grate customer service , communication and follow through.Work on my vehicle was done as promised around my schedule More

Excellent Service! My car has been clean up carefully. The loaner is also very nice and clean. Communication and follow through. Dealership is spotless and associates happy to help. The loaner is also very nice and clean. Communication and follow through. Dealership is spotless and associates happy to help. More

Scott was really helpful and professional. As always, so was Fred Romsey. Very knowledgable, and very flexible if and when plans change. Always ready to give recommendations and advice. was Fred Romsey. Very knowledgable, and very flexible if and when plans change. Always ready to give recommendations and advice. More

Great service, communication and follow through. Dealership is spotless and associates happy to help. Best! Dealership is spotless and associates happy to help. Best! More

Prompt response and service including pickup and drop off The home. Also met early delivery times due to my schedule The home. Also met early delivery times due to my schedule More

Overall great experience from beginning to end. Would highly recommend Scott as well as the dealership. highly recommend Scott as well as the dealership. More

Easy to make appointment, got a beautiful loaner, fast service on two recalls—no charge. service on two recalls—no charge. More

The Service department was professional and organized. The associates were helpful. Great experience! I would recommend The associates were helpful. Great experience! I would recommend More

Great service it expensive. S itt was very gelptand professional professional More

My advisor Scott was awesome. He makes up for the poor service otherwise. My repairs are also excellent from this dealership. My frustration is always check in. There were 3 cars in front of me to get che service otherwise. My repairs are also excellent from this dealership. My frustration is always check in. There were 3 cars in front of me to get checked in. I waited 20 minutes to even get out of my car. I understand shortages of workers and patience. However after finally being checked in it was another 10 minute wait to see my advisor. Then another 5 minute wait to see the gentleman for my loaner. I love my Benz and I go here as it is close to work. This is the 3rd car I have purchased from them. This is the usual course of business even before the pandemic and shortage of workers. I should always plan ahead. I have a business to run. I feel my time is not valued. It shows in the employee relations with customers. I must say Scott, was exemplary. More