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872 Reviews of Mercedes-Benz of Sudbury - Service Center
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December 17, 2020
great experiences. nicely done. I have had this issue before and I went through the service about 2-3 months ago. But the guys at that time told me the battery was fine. However, I got stalled on the roa before and I went through the service about 2-3 months ago. But the guys at that time told me the battery was fine. However, I got stalled on the road a few weeks ago on a sunday, which really frustrated me. This time, Scott and the repairing technician did a thorough job repairing it. It seems to have done a wonderful job and resolve the issue. Hope that it will last. More
by jliu1600
Employees Worked With
Scott Masterson
December 17, 2020
Scott Masterson was great. Very attentive to my schedule, proactive about unforeseen service needs and consultative about service options to the issues identified during the visit. proactive about unforeseen service needs and consultative about service options to the issues identified during the visit. More
by PF
Employees Worked With
Scott Masterson
December 15, 2020
Scott Masterson, and the rest of the staff in service at MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here. MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here. More
by terim
Employees Worked With
Scott Masterson
December 14, 2020
Scott the person who helped me with my key is a very good person with great customer service. Overall a very pleasant experience and nice atmosphere. person with great customer service. Overall a very pleasant experience and nice atmosphere. More
by Andrei T
Employees Worked With
Scott Masterson
December 13, 2020
Scott Masterson, service advisor was excellent. MB of Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is sa Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is safe and running well. More
by Rose
Employees Worked With
Scott Masterson
December 10, 2020
The service area is very professional. The staff is always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You ma always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You make it so easy. More
by dms971
Employees Worked With
December 10, 2020
Great Experience. Brian in service looked out for me and my car as if I were his close friend and that matters. That felt good. my car as if I were his close friend and that matters. That felt good. More
by jayme
Employees Worked With
December 10, 2020
I've worked with a few advisors in the service dept. Some are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed before promised and he always anticipates my needs and questions. He pays attention to every single detail that others don't. For example, during my service today, he made sure to change the battery of my car key, which the previous advisor forgot last time (and I asked)- this time I even did not have to say anything, he saw the request and took care of it. The days that he is available not always match my available times, but I make the effort to make it work and go for my service only when he is available because I know that he will make sure that I have the best experience possible. He is knowledgeable, friendly and nice to work with, in fact, he is the only reason I have not switched to another Mercedes-Benz dealership for service based on previous experiences with other advisors there. More
by enomis
Employees Worked With
December 10, 2020
Always great service and amazing attention to destabilize in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles More
by alcimateo
Employees Worked With
Other Employees :
Savannah Silva, Luis Aguasvivas, Abdul Khalid, Scott Masterson
