Mercedes-Benz of Sudbury - Service Center

Prompt, friendly service. They scheduled my appointment for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also alw for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also always so nice to return to a clean, vacuumed car! More

I’ve had the pleasure of working with Louis Aguasvivas in the Service Dept. for my annual maintenance several times. Top-notch service every time!! the Service Dept. for my annual maintenance several times. Top-notch service every time!! More

Scott was very personable and caring as well as professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Sh professional! He took the time to speak with me, smile, and be “human”. I cannot say enough words to state how much I respect and appreciate Adam Shapiro. He is an asset to the corporation. He is passionate and knowledgeable about the brand. He cares about customer service and is a man of his word! He took a horrible experience that would sever my ties and respect for Mercedes and turned the traumatic experience around standing by the brand with commitment but also showing a sincere interest and commitment to customer satisfaction and services. He is a rare individual and an asset to the corporation! More

I've known Fred Romsey for well over 30 years and have always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent service. More

Work was completed in a timely way. Inspection revealed a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department More

Luis was excellent! He offered excellent information and communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you More

Courteous and efficient . Fred Romsey is the consummate professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years! professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years! More

Again Mercedes Benz of Natick is truely a great place to buy and service your car . All quality personal and service is outstanding ..keepup the great work !! buy and service your car . All quality personal and service is outstanding ..keepup the great work !! More

Consistently excellent! Fred R. knows us and our cars very well and anticipates our needs and those of our cars. Cars are clean and done on time. very well and anticipates our needs and those of our cars. Cars are clean and done on time. More

We have been customers of this dealership for 20 years. Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was misse Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was missed. We have two cars serviced here so it is very important that we have confidence in the quality of the work as well. Mercedes Benz of Natick gets the job done for us! More