Mercedes-Benz of Sugar Land

The service center had taken care of those pending recalls for my vehicle. overall experience is great...!!! Looking forward to go back for my 90k maintenance... Nanda recalls for my vehicle. overall experience is great...!!! Looking forward to go back for my 90k maintenance... Nanda More

First contact with MB Sugarland was over the phone with Dave Newland back in late March 2012. I inquired about his SLK inventory and he eagerly informed he had several in stock. I came by and generally l Dave Newland back in late March 2012. I inquired about his SLK inventory and he eagerly informed he had several in stock. I came by and generally liked the SLK as a car, but didn't really see one that interested me. After determining what I was looking for, he called all over the state (and maybe into neighboring states) to see if he could find 'my' car. He did indeed locate a beautiful SLK 350 in Austin so my wife and I went up there to see it - it was indeed a very nice SLK 350 and my wife and I both loved it, but by that time my mind was set on getting the SLK 55 AMG. Dave then checked around for one of those, but there were really none to be had, so on 13 April 2012, Dave and Howard 'spec'd' out my AMG! They both double-checked to make sure it was 'just what I wanted'. Dave informed that AMG had their own production schedules and that I'd have to be patient - in fact, my order form stated that I should expect to take delivery betweent July - late August. During all this time, Dave kept me well informed of all developments as he received information. I even made a couple of minor changes to my order and he made sure they were implemented. He even took the time to 'scan' the NetStar docs and e-mail them to me so that my info was just as current as his. He never once complained about my checking back with him - which were pretty frequent. In fact, I think he was just as excited as I was about the car. He never gave 'false hope' of when the car might arrive and so I was never disappointed about when it might be ready. Considering that I'd always bought a car right off the lot, I'd say all in all, Dave and Howard made my custom order a reasonably pleasant experience - I really don't think much could be done to shorten the wait because I ordered it the first week that the 2013's were available for order. I'll have no trouble recommending MB Sugarland as a dealership where someone should expect fair, prompt and professional service at all levels when looking for a new car. More

Great people at every level. From the time I got out of my car every one greeted me with a smile , friendly, felt right at home. Even though I had never been there before they treated me like a life long c my car every one greeted me with a smile , friendly, felt right at home. Even though I had never been there before they treated me like a life long customer. Derek was awesome, the parts guys both Carlos and Jose top notch and the girls at the check out area all did fantastic. I cant remember the gentleman's name under the carport area but he helped me get my floor mats in and license plate bracket installed super nice guy. It was a great experience and I will be back. More

Dennis has always taken great care of me and my car. He knows what needs to be done and takes care of all the issues! knows what needs to be done and takes care of all the issues! More

We have been treated so nice and fair that thus is our third car to buy We went to take our 2012 500s for service and ended up buying a 350e for our daughter same time David new land was extremely profe third car to buy We went to take our 2012 500s for service and ended up buying a 350e for our daughter same time David new land was extremely professional and knew his products. He took time with us and never got frustrated as we had him get several cars out or us. Great experience our daughter came to the dealership fully surprised about her new car. Mr Newland took his time to congratulate her and teach her all the bells and whistles. Love this place. Bought 3 new cars here to date. Classy service is easy and efficient with mr Chou More

i have bought three cars from Stan Smith, one used and two new. Each tim ehe has be very professional and helpful. Stan has gon eto great lengths to find the exact car I wanted with the options that I wan two new. Each tim ehe has be very professional and helpful. Stan has gon eto great lengths to find the exact car I wanted with the options that I wanted. He takes time to determine a customer's needs and wants but is never high pressure. Stan is the best car salesman I have ever dealt with. More

Overall experience was Fantastic!! Friendly, customer service from when I drove up all the way to pick up. Ive been to many Mercedes dealership and Sugar Land by far is the best!!! You guys have a cust service from when I drove up all the way to pick up. Ive been to many Mercedes dealership and Sugar Land by far is the best!!! You guys have a customer for life! Ray Nguyen More

The sales managers were very straightforward, helpful and easy to deal with. They helped me order just the car I wanted, and they made the closing very efficient. easy to deal with. They helped me order just the car I wanted, and they made the closing very efficient. More

I cannot thank Dennis Ortz enough. He is professionally compassionate and more of a partner than a service consultant. He completely explains each and every repair or regular wear and tear necessities reg compassionate and more of a partner than a service consultant. He completely explains each and every repair or regular wear and tear necessities regarding my car. He is totally accommodating to my schedule and this is very important: I trust him! Although I am relatively new to the Mercedes family, because of your great associates, I will definitely make my next car another Mercedes! Thank you! Gina Schumacher More

My husband and I had the pleasure of working with Tammy Stafford in the Service Department at Mercedes-Benz of Sugarland. Mrs. Stafford is a true example of what a customer service should be. Mercedes-Benz Stafford in the Service Department at Mercedes-Benz of Sugarland. Mrs. Stafford is a true example of what a customer service should be. Mercedes-Benz of Sugarland is very fortune to have her part of their team. We will always return to Mercedes-Benz of Sugarland for any service needs we have. More