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Mercedes-Benz of Temecula
Temecula, CA
1,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,356 reviews
November 30, 2015
Great Customer Service! Very happy with the treatment provided by William Asaro. William greeted us at our car, explained everything in detail and provided us with a print ou Very happy with the treatment provided by William Asaro. William greeted us at our car, explained everything in detail and provided us with a print out of the service plan. He was very attentive and professional. . William is truly the epitome of excellent customer service and everything that Mercedes Benz represents Thank you William! We will ask for you each time! More
by Cherylr
Employees Worked With
William Asaro
November 24, 2015
" WORST " Car buying and service experience "EVER" SERVICE AND SALES REVIEW: They are very unprofessional. They will call you / make an offer and from there ON they start playing you. I would not r SERVICE AND SALES REVIEW: They are very unprofessional. They will call you / make an offer and from there ON they start playing you. I would not recommend this dealership to even my worst enemy. Believe me: You can find better deals and excellent customer service at other places. Managers are arrogant and their employees are very unprofessional. I would write an elaborate version of my very personal review. This is just a heads-up to stay away from this dealer. Mercedes Brand is Great Brand you can own but if you buy from Mercedes Benz of Temecula your'e only walking into BIGGEST DISAPPOINTMENT ever. At the same time I'd like to: Thanks Alex, David Burchell for making it a little less PAINFUL "Please Prefer Good Experience, Don't Experiment" More
by Gary Murrieta
Employees Worked With
KAZ
November 16, 2015
Service dept handled our problems super fast and very helpfu We were in a hurry to get our Sprinter looked at as we are driving across the country and needed a few things done. Service advisor William Asaro too We were in a hurry to get our Sprinter looked at as we are driving across the country and needed a few things done. Service advisor William Asaro took great care of us and got it looked at right away and fixed the problems way less expensive than we thought. The girl at the coffee was very nice also. More
by Caleb61
Employees Worked With
William Asaro
November 14, 2015
Great experience We had a great experience and Melanie was really wonderful, working with us in a very attentive, comfortable and non-overbearing way to help get us in We had a great experience and Melanie was really wonderful, working with us in a very attentive, comfortable and non-overbearing way to help get us into our new dream car. We were introduced and we'll taken care of. We feel the part of a special club with Mercedes. Thank you! More
by Cgould1971
Employees Worked With
Melanie Rhoan
November 07, 2015
Friendly and excellent service was provided. Excellent service and great place to shop for a new or used cars. The service department staffs are very friendly and very knowledgement and helpful. Excellent service and great place to shop for a new or used cars. The service department staffs are very friendly and very knowledgement and helpful. More
by SMPATZER1971
Employees Worked With
William Asaro
November 04, 2015
First Timer This is our first time and definitely won't be our last. My wife and I were well taken care of even with all the questions we had. This is our first time and definitely won't be our last. My wife and I were well taken care of even with all the questions we had. More
by 123
Employees Worked With
Patricio Lynch, Deby Galman
November 04, 2015
Just Perfect Overall Experience (Great) George Mejia give us exceptional service, very professional, knowledgeable with all the car specifications. George was very Overall Experience (Great) George Mejia give us exceptional service, very professional, knowledgeable with all the car specifications. George was very patient with was took the time to maje sure we got the car my wife was looking. Thank You More
by doroduran
Employees Worked With
George Mejia
October 21, 2015
Friendly, personal and professional service Outstanding customer service from the top down. Went above and beyond to find the right car and deal for me without the hassle and pressure you get fr Outstanding customer service from the top down. Went above and beyond to find the right car and deal for me without the hassle and pressure you get from other car dealers. More
by Robc300
Employees Worked With
Antony Chandler, Vincent Troncoso, Omar Sahar
October 21, 2015
Very professional Ramon did a great job keeping me informed. Very positive experience. I appreciated the use of text, email & phone calls. Returning the loaner and get Ramon did a great job keeping me informed. Very positive experience. I appreciated the use of text, email & phone calls. Returning the loaner and getting back in my car only took a few minutes. More
by Benzfan
Employees Worked With
Ramon Ventura
October 17, 2015
Worst car buying experience I've ever had! Shady! I purchased a new mb sprinter. It was a custom build through this dealership and there were a few moving parts with our order (we don't live in the ar I purchased a new mb sprinter. It was a custom build through this dealership and there were a few moving parts with our order (we don't live in the area so most of it was done over the phone and internet). When the van actually arrived, they wouldn't let me read the documents before going to sign them as I requested for weeks beforehand (and when I went to sign them- a long trip for me- they were completely different than we had discussed in emails and over the phone with tiny extra fees everywhere- what MB dealership needs to nickel and dime in the end? Lame). He wouldn't return my calls for days at a time when the van was sitting in a parking lot waiting for us to pick it up and he was extremely dishonest about a variety of things along the way- blame shifting to other parties involved including the notary, the country of Germany and people working at the DMV. The most expensive vehicle I've purchased and also the absolute worst buying experience I've ever had. I thought I was entitled to more customer service with such a purchase; instead I ended up needing to reread every little thing and pester Edwin for basic information or services. More
by 123456789
Employees Worked With
Edwin Sarhad
