Mercedes-Benz of Temecula

Temecula MB has lost my trust. I purchased an extended warranty from them and when I sold the car, I requested a refund on the balance of the warranty. This is a normal process a I purchased an extended warranty from them and when I sold the car, I requested a refund on the balance of the warranty. This is a normal process and should take place seamlessly. However, Temecula MB has done everything they can to drag out the process from delaying refund for 16 weeks and then refunding less than they owe me. When I asked them to make me whole, they agree that they owe me more but move to delay payment. It’s now 18weeks since cancellation of warranty and I’m still waiting to be made whole. This is no way to run a business. What do you think? More

I wish I could put a 5 star but once we were done with the purchase, it was downhill from there. Incorrect title which we ended up fixing on our own. Only 1 call to say bring the title back. Nobody follow the purchase, it was downhill from there. Incorrect title which we ended up fixing on our own. Only 1 call to say bring the title back. Nobody followed up after to see if we did get it fixed. The app was a dumpster fire to install…no help on that (Lexus’ app is top tier). The car wash is not a benefit. It’s wet when you get it back so bring your own towel. I asked about vacuuming the back and they said yes but didn’t do it. We bought 2 cars at the same time. Never again. We will go out of town to another city to buy our next Mercedes. More

The rating I gave was poor minus minus! We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this mornin We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this morning, I left another message with the service manager, and as of 130 today still no return phone call. You would think trying to get help with your Mercedes that they would feel obligated to at least return a phone call to us concerning our vehicle. Then leaving a message with the service manager and no response leads me to believe what I have heard about Temecula Mercedes, that their service Area has poor quality and poor management! I heard this from a few people regarding this dealership. I called another Mercedes dealer. Their diagnostic fee is not only half the cost, but was very helpful. So to drive an hour away from where we live in Temecula is well worth it. More

I thought this experience was going to be a lot different. The only person at this dealership at that time that was amazing was Felix in sales. I had a situation requiring senior level assistance different. The only person at this dealership at that time that was amazing was Felix in sales. I had a situation requiring senior level assistance and was shocked with the horrible response and lack of empathy for the situation. Truly am disappointed with MB of Temecula. Thank goodness my final outcome at Porsche of Irvine saved the day. Buyer beware. More

This is our second purchase from MB of Temecula. Each visit/experience was wonderful. They have an amazing selection of cars and some of the best sales people ever. We were lucky enough to be matc Each visit/experience was wonderful. They have an amazing selection of cars and some of the best sales people ever. We were lucky enough to be matched with Nolan Lopshire. He is the best and cannot say enough about his knowledge and professionalism, he made sure I was matched with my perfect car. Working alongside Nolan was Michael Taylor, Sales Manager who was magical at making the numbers work for our deal and walked us though each step so that we felt confident in the process. We were also able to meet the General Manager, Antony Chandler during our visit. I felt like a VIP throughout the entire process. We finished up in Finance with Peter Tran, who was wonderful and made the typically most tedious part of the process a breeze. We value our relationship with Mercedes-Benz of Temecula and I wouldn't hesitate to recommend to my family, friends and frankly anyone who will listen. Also for those wondering, I bought a pre-owned GLB 250 and was treated as well as if I was purchasing a Maybach. More

Great selection, friendly and knowledgeable staff. Easy to work with and excellent pricing of quality vehicles. Easy to work with and excellent pricing of quality vehicles. More

Any of you out there who hears "car salesman" as a disparagement, should meet Nolan Lopshire. He will quickly disabuse you of that concept. Now, contrary to how this will read, I am not Nolan's mother disparagement, should meet Nolan Lopshire. He will quickly disabuse you of that concept. Now, contrary to how this will read, I am not Nolan's mother, though, I imagine she might deserve some of the credit. He took the time, the care, and above all, was honest and responsive while showing us this perfect little convertible. If have the inclination to buy a car in Temecula, swing by MBoT and ask for Nolan and see for yourself. The guy is a great salesman while being a quality individual, who at the very least deserves a round of golf applause. Thanks again, Nolan. More

Had a wonderful experience purchasing my vehicle. The process was stress free and pleasant. Andre was very thorough, professional and knowledgeable. He was able to find me a vehicle that suited my ne The process was stress free and pleasant. Andre was very thorough, professional and knowledgeable. He was able to find me a vehicle that suited my needs. More

I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. More

I will never buy another car from Temecula Mercedes Benz again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from them you can forget it. They are only interested in selling you a car and taking your money. Finance or for that matter no one will return your calls. Receptionists are not answering the calls. I have called the Sales Manager Huck Mashfe, Sr. Sales Manager Elan Yakoveethe all directly and no answer or called me back. But, I bet you 1M dollars if I was buying an AMG GTR Black Series for 500-600k, I can guarrantee they call me back in seconds. Even like pretending to want to buy additional add on warranty, they call back in minutes. Oh but that makes them money. Well you get the drift.... No one answers their phone or calls you back. I finally got an answer from a sales man Alex Afthal instead of Huck and he said to call Javier Suguimizu, Wayne's boss a little later as he is busy. So, I waited and called him 45 min later, but he never answered his phone. Wouldn't be surprised if Alex told him not to answer since I will be asking for my 2000-2200 dollars they owe me. I feel like the Finance guy is in on a mission to scam me out of my 2K+. Because he takes a hit on his bonus if he has to pay me my money. Watch out you might be next. I feel dirty for dealing with these bunch. Feels like your typical used car scummy type dealer treatment. It has been 5 months and I still haven't received my refunds. I even asked my friend Andrew W. from another Mercedes store to help and call Elan. Elan told him have Terry come in I will take care of him. I live 300 miles away. Sorry your guy Wayne lied to me and didn't take care of me when I went to see him face to face once. Why should I spend 200 dollars of gas to come see you when your Finance guy didn't take care of me to begin with. Basically, I Bought a 200k 2018 AMG GTR from this dealer back in January 2019 and sold it in February 2022. I had purchased all the extra add on tire/wheel, service etc... warranty. All am asking to send me what's mine. The unused balance remaining on the warranties I canceled back in January 2021. I tried to get their finance guy, Wayne Molter to cancel the extra added on warranties and refund the remaining unused value over the phone. But he insisted on me coming in to sign the form. Since my purchase as I mentioned before I have moved to Las Vegas, so I had to make a special trip to see him and sign the form. In today's digital world he could have sent me a Docusign and took care of it. He would have done so to gain my business if I was buying 10000% guaranteed. What it was is he didn't want to give me my money back. Its a tactic they use. It's pure greed and scamming. If you make it difficult maybe I will go away and forget about it. He kept saying this could take up to 2 months to receive the refund at least 4 times. He had a xxxx poor attitude and really didn't want to do the cancellation or help me. He made me feel like I was wasting his time. I am looking into buying the latest G-wagon or Maybach luxury version, but damned if I give them my business ever again. And I would again highly recommend else where for all your Mercedes needs and purchases. I have bought many of cars in my lifetime and this has to be one of the poorest service I have ever received. More