Mercedes-Benz of Temecula

Just our of warranty - service Was assigned a service provider named Reza. Checked the car in asked to check my brakes and a couple of other things... was told that I was close to Was assigned a service provider named Reza. Checked the car in asked to check my brakes and a couple of other things... was told that I was close to needing spark plugs and 50K service. Asked him to put that on also. Thinking I would get an estimated for everything at once. I never received 1 call from him, but instead was texted an estimate/bill totaling over $4,000. !! Apparently, there is also a charge of $182.00 to even diagnose anything. After receiving the estimate, i called an import mechanic and reviewed the items and prices with him.... when he stopped laughing he said to only get the auxiliary battery replaced and bring the car to him. So I immediately called and told them to only replace the auxiliary battery. Never a call or notice, when I get there I was told that I also owed for the service and spark plugs.... bringing the bill to over 1100.00. Somewhere in the paperwork Reza marked the box that I agree to up to $1350.00 in repairs..... NEVER AGAIN !! Very poor communication and tactics. More

Great sales and service department, had a great experience purchasing my new E450, they also do a good job whenever I bring my car in for service or a car wash. experience purchasing my new E450, they also do a good job whenever I bring my car in for service or a car wash. More

They made everything really easy . I pretty much showed up , signed paperwork and drove away . I will definitely purchase here again and recommend them to friends and family . up , signed paperwork and drove away . I will definitely purchase here again and recommend them to friends and family . More

All other dealerships must look up to this one. You're at the highest level. You cannot beat the service at this dealership. Enough said... the highest level. You cannot beat the service at this dealership. Enough said... More

The service department is always nice and helpful. I wish they would have loaner cars available when that is something that is said is available when you purchase a vehicle from them as part of the “preferre they would have loaner cars available when that is something that is said is available when you purchase a vehicle from them as part of the “preferred package”. More

Reza is a great on costumer service he always answer our questions and contact us to inform us every step on our vehicle, on the past we had different person to help us unfortunately he never replied or tak questions and contact us to inform us every step on our vehicle, on the past we had different person to help us unfortunately he never replied or take the time to answer our message More

Sadly, service has really dropped. Can’t seem to keep service reps. Support staff are better, desk and carport. Service manager is not the best. Scheduled service for schedule A either missed or caused service reps. Support staff are better, desk and carport. Service manager is not the best. Scheduled service for schedule A either missed or caused a serious problem, costing a lot of money. Won’t be back. More

Great service! Very efficient.... Phil has his crew on point! I appreciate everyone involved... Darrel the courtesy driver deserves a shout out too! Aaron Johnson point! I appreciate everyone involved... Darrel the courtesy driver deserves a shout out too! Aaron Johnson More

Service representative, Sam Lafoca, was professional, friendly, helpful, and provided excellent service. It is a pleasure working with him and Mercedes Benz Temecula. Sam is a superb representative. friendly, helpful, and provided excellent service. It is a pleasure working with him and Mercedes Benz Temecula. Sam is a superb representative. More

EXCEPTIONAL SERVICE SERVICE WAS DONE QUICKLY THOUGHT I WOULD HAVE TO RENT A CAR, HOWEVER, NOT THE CASE, ISSUE WAS TAKEN CAR CARE OF IMMEDIATELY.AND ENJOYED THE WAIT! SERVICE WAS DONE QUICKLY THOUGHT I WOULD HAVE TO RENT A CAR, HOWEVER, NOT THE CASE, ISSUE WAS TAKEN CAR CARE OF IMMEDIATELY.AND ENJOYED THE WAIT! More