Mercedes-Benz of Temecula

Unprofessional and Bad Service When I took my brand new Sprinter in for check up on the strong fuel smell, the first service adviser told me " that's nothing, it's normal, just the When I took my brand new Sprinter in for check up on the strong fuel smell, the first service adviser told me " that's nothing, it's normal, just the new car smell". dismissed my request on the spot. Actually was two fuel leaks were found on my second time trip to the dealer with another adviser. The outside mirror cover was discolored and paint was all peeled off, the first adviser told me all he can do is to send the van to detailing to have it cleaned. I told him it's a brand new van and should be under warranty to have it replaced. He told me he can't do that. What a joke. Furthermore, it took over 30 minutes for this first service adviser to come talk to me. Super disappointing to get such bad service experience at a very nice dealership. More

Service is very slow. For same reason this dealership treats the waiting area/lobby as a resort. Most people don’t want to hand around to drink coffee. We just want an efficient service in and out quick. treats the waiting area/lobby as a resort. Most people don’t want to hand around to drink coffee. We just want an efficient service in and out quick. Time is the luxury item, not a bottle of water More

Jose was excellent, he contacted me regularly to give status updates. In addition to getting me a loaner car on a busy weekend. I appreciated his work and will gladly work with him again. status updates. In addition to getting me a loaner car on a busy weekend. I appreciated his work and will gladly work with him again. More

Cali Joe was such a great help, he made the buying process so easy! I’m loving my new car and so does the whole family! process so easy! I’m loving my new car and so does the whole family! More

Liz is always attentive and responsive to my questions. Purchased tires last wee then scheduled alignment. I waited while work was completed. Recommend Elizabeth Celiceo Purchased tires last wee then scheduled alignment. I waited while work was completed. Recommend Elizabeth Celiceo More

Elizabeth is wonderful. Super friendly and great customer service. Thank you Elizabeth for all you do! see you soon. Thank you, Anna Lissa S L service. Thank you Elizabeth for all you do! see you soon. Thank you, Anna Lissa S L More

Jose, was excellent. I always look forward to seeing him. Excellent service Keeps me informed. He takes time to explain the service that is needed. Excellent service Keeps me informed. He takes time to explain the service that is needed. More

This dealership is definitely below other Mercedes dealerships in ethics and honesty in my opinion. I’ve never before not had the work done of which I signed to be completed. They reportedly (by paper dealerships in ethics and honesty in my opinion. I’ve never before not had the work done of which I signed to be completed. They reportedly (by paperwork) did work that I was not informed or approved and work papers that showed work done that wasn’t done at all. Furthermore, a request to authorize ‘some issues’ by just tapping the approved icon without any details whatsoever. Later I found out the request was a laundry list in excess of $3,000.00. After my inspection of their laundry list only to find mostly questionable items to be replaced because it seems technicians do not repair anything these days, just replace. This review is completely honest and hopefully can be directed to the appropriate person(s). Thank you for reading all of this review. George More

Manny is great, he stepped in to explain what was done Manny is great, he stepped in to explain what was done to our car. Liz was not able to describe the issue in detail. I don’t think she understands ca Manny is great, he stepped in to explain what was done to our car. Liz was not able to describe the issue in detail. I don’t think she understands cars (mechanics of cars and terms) very well. I will ask for Manny to be the advisor next time my car needs serviced or repaired. Ron was great trying to get me into a rental car when I was waiting over an hour for a rental from enterprise. More

The Temecula Mercedes Benz dealership provided great customer service and made my experience less complicated than I expected.This was a friendly fast car maintenance experience. Thank you. customer service and made my experience less complicated than I expected.This was a friendly fast car maintenance experience. Thank you. More