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Mercedes-Benz of Temecula
Temecula, CA
1,350 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 21, 2019
Liz was great consultant! Liz was a first kind consultant among all in the past. Knowledgeable and well listener. Car has been fixed for a first time after three years. Keep Liz was a first kind consultant among all in the past. Knowledgeable and well listener. Car has been fixed for a first time after three years. Keep her! More
by KEIKO-SAN
Verified CustomerEmployees Worked With
Liz Celiceo
Helpful November 21, 2019
Excellent! Sandra was very informative and helpful!! She definitely was very attentive to my concerns and addressed each one with ease. Will not hesitate to ask Sandra was very informative and helpful!! She definitely was very attentive to my concerns and addressed each one with ease. Will not hesitate to ask for her assistance in the future. More
by Raymund7c
Employees Worked With
Sandra rabie
November 20, 2019
Devon, is a Outstanding salesman, very Knowledgeable and well rounded when it comes to customer courtesy, an making a sale go smooth as possible, He is a intelligent and bright young man, my fiancé an I well rounded when it comes to customer courtesy, an making a sale go smooth as possible, He is a intelligent and bright young man, my fiancé an I thank him for his service and knowledge, I also would like to thank Mrs. Jackie in finance My overall experience was 😃 Joyful 😄 More
by t.lucas4099
Employees Worked With
Amanda and Jackie, they both was Awesome ???? , Devon Tarantino, Jason Hardin
November 20, 2019
Excellent service. Excellent people. Excellent outcomes. Exceptional ease in scheduling the appointment. VIP treatment upon arrival at the dealership. Comfortable easy check in with service writer and likewi Exceptional ease in scheduling the appointment. VIP treatment upon arrival at the dealership. Comfortable easy check in with service writer and likewise with loaner car desk personnel. In and out with no wasted time. Sheer professionalism at every step of the process. More
by JAMESHENDRICKS0
Employees Worked With
Samuel Lafoca
November 20, 2019
Exceptional Service I have been having problems with my motorhome for quite some time and because the trouble codes come and go I decided to take it in to get it check. S I have been having problems with my motorhome for quite some time and because the trouble codes come and go I decided to take it in to get it check. Sandra Rabie was my service advisor and she checked me in and got me a ride to where I needed to be. Once my vehicle was checked by the service tech she advised me of all the necessary services and repairs needed. Lucky for me after all work was done it came in a little less than the original estimate. The trouble codes came back after I dealt with my battery issue and Sandra asked me to bring it back so the tech could clear the codes. Service is always great at Mercedes of Temecula, we also purchased a GLA250 earlier this year and my wife enjoys the car wash service. Thank you Sandra for your help. More
by pulleycharles
Employees Worked With
Sandra Rabie
November 20, 2019
Communication There was a "lack of communication" between me, the service writer and the mechanic. I am following up to get it straighten out. Also, for some reason There was a "lack of communication" between me, the service writer and the mechanic. I am following up to get it straighten out. Also, for some reason the mechanic turned off my running lights? On the work report I asked "To inspect behind engine air filter for rodent damage." The mechanic noted "Found no rodent damage at this time." Unless your mechanic is only 2 feet tall I don't see how he could miss "chewed up insulation." I am making an appointment to bring it back next week when I come back from San Diego. More
by JERRYXSHEA
Employees Worked With
Sandra Rabie
November 19, 2019
Loaner car mess I called last week to see if I could bring my car in because I was getting warning regarding the auxiliary battery. I specifically requested a loaner I called last week to see if I could bring my car in because I was getting warning regarding the auxiliary battery. I specifically requested a loaner car at that time. The person I spoke to said she couldn’t fit me in for a loaner until Monday. I then made the appointment for Monday. I saw my service advisor and then went to get my loaner. Guy said I wasn’t on the list and that I couldn’t get one because they were all reserved. I stewed a bit and went back to my service advisor To cancel my service. Service advisor walked me back to the loaner guy and told him that I was ok for a loaner. only then was I given a car. One of the reasons I bought a Mercedes was because you do loaners. My problem was not with Reza but your loaner guy who was of no help whatsoever. More
by lion1030
Employees Worked With
Reza Nejad
November 18, 2019
Excellent. Very good customer service and personal attention. Great Service personal. Finished my vehicle service in timely manner and efficiently. Did not had t Very good customer service and personal attention. Great Service personal. Finished my vehicle service in timely manner and efficiently. Did not had to wait long. Impressive. More
by MARK86401
Employees Worked With
Samuel Lafoca
November 18, 2019
Reza is always courteous and helpful. I was pleased at the prompt calls and that my spouse and I were both reaced out to. It eas not a call and dine. There was effort. I was pleased at the prompt calls and that my spouse and I were both reaced out to. It eas not a call and dine. There was effort. More
by canadian15th
Employees Worked With
Reza Nejad
November 15, 2019
Great service at the Temecula Mercedes Benz dealer I received friendly service from the service rep and my car was fixed and taken care of very professionally. The entire service team treated me very I received friendly service from the service rep and my car was fixed and taken care of very professionally. The entire service team treated me very well. More
by emendez19
Employees Worked With
Reza Nejad
