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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
409 Reviews
Call Dealership (888) 301-5540
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3905 Auto Mall Drive

Thousand Oaks, CA

91362

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409 Reviews of Mercedes-Benz of Thousand Oaks

March 20, 2026

Efficient, friendly, and professional service from Larry. Easy purchase with great communication. Would use again. More

by Octoberprl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Gootkin
Report | Print
Mar 23, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hello, Thank you for purchasing your vehicle through Mercedes-Benz of Thousand Oaks! We truly appreciate your trust and are excited to have you as part of our Swickard family. Thank you so much for sharing your recent experience with us —it means a lot. If you have any questions or need help, please don’t hesitate to reach out. We’re always here for you!

March 16, 2026

All associates were great. Vary helpful. Did not seem pushy at all. Would recommend going there More

by jcmahaffey04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie
Report | Print
Mar 17, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hello, Thank you for purchasing your vehicle through Mercedes-Benz of Thousand Oaks! We truly appreciate your trust and are excited to have you as part of our Swickard family. Thank you so much for sharing your recent experience with us —it means a lot. If you have any questions or need help, please don’t hesitate to reach out. We’re always here for you!

March 14, 2026

Sydney Grolman, Thank you for taking care of the electronic issues with the backup camera and it was repaired quicker than I thought it would have taken. The check in and out was a breeze and specia More

by hector.orozco805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Grolman
Report | Print
Mar 16, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hi Hector, We are thrilled to hear you had an awesome experience working with Sydney Grolman — they’re great at what they do and love helping customers like you. Your feedback about Sydney means a lot and helps us keep doing our best.

March 05, 2026

Viktoriia and Vinnie were an excellent sales team and I had a great experience buying a car from Mercedes Thousand Oaks. Viktoriia was knowledgeable about the car and made the whole experience a real pleas More

by sstewart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viktoriia and Vinnie
Report | Print
Mar 07, 2026 -

Mercedes-Benz of Thousand Oaks responded

Congratulations on your new vehicle and thank you for choosing Mercedes-Benz of Thousand Oaks! We truly appreciate your trust and are thrilled to welcome you to our Swickard family. We hope you had an outstanding experience working with Viktoriia and Vinnie. Their dedication and expertise are at the heart of what makes our team proud to provide exceptional service. Your feedback about Viktoriia and Vinnie helps us continue to raise the bar and ensure every customer feels valued. Thank you again for your business. We wish you many happy miles in your new vehicle and look forward to serving you again in the future.

March 03, 2026

We appreciate the service at this dealership in Thousand Oaks. Thank you for listening to our issues and answering our concerns. More

by sifreemn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gill
Report | Print
Mar 04, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hi sifreemn, Thank you for being a valued part of our Swickard family. We truly appreciate your trust and loyalty, and we’re honored to be your choice for all your vehicle needs. Our team is committed to providing you with the best service and support every step of the way.

March 01, 2026

Service is always easy to set up, timely and friendly. Shuttle is always available and the availability of a loaner is provided as soon as the need becomes clear. Brielle is efficient and communicates c More

by daveharkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Swartz
Report | Print
Mar 02, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hi Dave, Thank you for choosing Mercedes-Benz of Thousand Oaks for your servicing needs! We’re happy to hear you had an awesome experience with Brielle. It’s great to know Brielle took good care of you — she truly loves helping customers, and we're thrilled it shows. We appreciate your feedback and look forward to serving you again in the future!

February 24, 2026

The service area is clean and the people are very friendly/helpful/courteous. I have been taking my Mercedes(s) in for service for over 20 years and not had a poor experience. More

by Frank B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Groll
Report | Print
Feb 25, 2026 -

Mercedes-Benz of Thousand Oaks responded

Hi Frank, Thank you for being a valued part of our Swickard family! We truly appreciate your trust and loyalty, and we’re honored to be your choice for all your vehicle needs. Our team is passionate about providing you with the highest level of service and support every step of the way. We love hearing from our customers and always welcome your feedback—it helps us continue to improve and serve you better. If there’s ever anything we can do to enhance your experience, please don’t hesitate to reach out. We look forward to connecting with you again soon!

February 24, 2026

The service department is friendly and timely. Virtually no waiting time checking in or out even when utilizing their complimentary loaner car option More

by mpjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gill
Report | Print
Feb 24, 2026 -

Mercedes-Benz of Thousand Oaks responded

We wanted to thank you for bringing your vehicle in for service. We hope everything is running smoothly and that you’re satisfied with your recent visit. If you have any questions or feedback, please let us know — we value your input and are always here to help. Thank you for choosing Mercedes-Benz of Thousand Oaks!

February 16, 2026

Daniel Bailey, Thank you for always taking the best of care with all our Mercedes related issues. Daniel is the prime example of a true professional. He is extremely knowledgeable and his Customer Serv More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bailey
Report | Print
Feb 17, 2026 -

Mercedes-Benz of Thousand Oaks responded

Thank you for being a valued part of our Swickard family! We truly appreciate your trust and loyalty, and we’re honored to be your choice for all your vehicle needs. Our team is passionate about providing you with the highest level of service and support every step of the way. We are thrilled to hear you had an awesome experience working with Daniel — he is great at what he does and loves helping customers like you. Your feedback about Daniel means a lot and helps us keep doing our best. Thanks again for your business! We look forward to serving you again in the future.

February 14, 2026

Very happy with this Mercedes dealership- service departments. Easy to make an appointment and fast process. More

by sashalanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Feb 17, 2026 -

Mercedes-Benz of Thousand Oaks responded

We wanted to thank you for bringing your vehicle in for service. We hope everything is running smoothly and that you’re satisfied with your recent visit. If you have any questions or feedback, please let us know — we value your input and are always here to help. Thank you for choosing Mercedes-Benz of Thousand Oaks!

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