Mercedes-Benz of Tucson

For the first 10 years or so my S500 was service at Ken Garff MB in Salt Lake City, where I purchased it. There was quite a bit of turnover in the service group during that time-particularly the service ma Garff MB in Salt Lake City, where I purchased it. There was quite a bit of turnover in the service group during that time-particularly the service manager position. The technicians grumbled to me about it quite a bit and their quality of talent was quite variable, too. The really good techs like Lonnie Birkenfeld left the dealership because of the issue with poor mangers and turnover. Scott Perkins has been at Chapman in the 5 years I have had the car serviced there and he is very keen with a stable group of talented guys. Little turnover that I can see and NO GRUMBLING about him whatsoever. More

Very helpful when calling for information. Providing up Very helpful when calling for information. Providing up to date information about the service or repair that is being performed. Providing pricing i Very helpful when calling for information. Providing up to date information about the service or repair that is being performed. Providing pricing information before preforming repairs. Evan is such a pleasure to work with, always friendly and very knowledgeable. No hassle loaner vihicle policy and efriendly attendant. More

Friendly, prompt service. Charges as per estimate. Rich and Scott were very helpful in explaining exactly what was happening to my car and what to expect in the future. Work seems to have been done in a ve and Scott were very helpful in explaining exactly what was happening to my car and what to expect in the future. Work seems to have been done in a very professional manner and the car was returned on time and in beautiful condition. More

Have always been satisfied with the service at Mercedes of Tucson. This visit was for a tire rotation. We also had our E350 detailed at that time. This gave us the opportunity to take out one of the SUVs of Tucson. This visit was for a tire rotation. We also had our E350 detailed at that time. This gave us the opportunity to take out one of the SUVs to test drive before we move forward with a purchase. More

It was very easy for me to get appointment after calling Rich by phone. Rich Van Sickle always treated me very well and I always been very happy with his services. This Mercedes dealership is not aggressiv Rich by phone. Rich Van Sickle always treated me very well and I always been very happy with his services. This Mercedes dealership is not aggressive to try to sell me something I do not need. In addition to my yearly service I asked for information on how to interface my Blackberry with my E320 Bluetec. Rich explained what is required to enable this function, including the costs. When I express my interest, Rich added installation of a Bluetooth puck to my current appointment and by the end of the day it was sucesfully completed. The service technician also paired my phone with the new car Bluetooth, while I was watching to learn it for the future. More

I was quite impressed with the unpretentious attitude of the employees and the friendliness--but most importantly, the professionalism, knowledge of the varied products (and features), helpfulness--and the the employees and the friendliness--but most importantly, the professionalism, knowledge of the varied products (and features), helpfulness--and the ease with which I was able to procure an automobile. The car itself is amazing in every way (C300W; 2010) More

I wanted to buy a car --BUT-- they lowballed my trade, lower than KBB, NADA, etc., over priced their car, and tried to bully and intimidate me. These folks do not want to sell cars at all. The salesman lower than KBB, NADA, etc., over priced their car, and tried to bully and intimidate me. These folks do not want to sell cars at all. The salesman was nice, but the sales manager is rude and tries to cover his inappropriate pricing with loud bullying. I would never buy a car from Mercedes of Tucson! I'll go to Phoenix to buy my Mercedes. More

And here is the final installment, I picked up the car and gingerly drove it to a locally owned mechanic shop. After four weeks I finally got it back fixed. It cost another $1800. But it now works. The me and gingerly drove it to a locally owned mechanic shop. After four weeks I finally got it back fixed. It cost another $1800. But it now works. The mechanic replaced the shifter frame assembly and the shift rod. The shifter frame assembly comes with the cable so now I have an extra. These are completely mechanical pieces. Mechanical pieces don’t just suddenly break. The Mercedes dealership has not tried in any way to take responsibility. I will not go back and recommend others buy and service their vehicles elsewhere. More

Overpriced....they work very hard to not sell you a car. They go through great lengths to lowball you on your trade, regardless of what KBB, EDMUNDS, or NADA prices your vehicle at. Being from Tucson, I wo They go through great lengths to lowball you on your trade, regardless of what KBB, EDMUNDS, or NADA prices your vehicle at. Being from Tucson, I would go to another dealer in the state because you'll make up the increase in tax rate with the price savings. I will never buy from them again. More

I have to agree with the other poster. Attentiveness can be a little slow. I have to go looking for help as often as not. <br><br>My rating is no reflection on Dale, but the dealer he is trapped in. I like be a little slow. I have to go looking for help as often as not. <br><br>My rating is no reflection on Dale, but the dealer he is trapped in. I like Dale. I think he is a good salesman and the only reason I even bother to step on to the lot. Several times I've tried to get a Benz. But they ask WAY too much for their cars. We came close once on an SLK, but the timing was wrong to push it. <br><br>Dale - keep up the good work. Beaudry - get a clue. <br><br>Hey Daimler if you're reading this - be smart. Do what Jag did. Give your dealer to Royal where they know how to do business. <br><br> More