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Mercedes-Benz of Tucson - Service Center

Tucson, AZ

4.2
180 Reviews

180 Reviews of Mercedes-Benz of Tucson - Service Center

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July 08, 2024

My Experience with Mercedes Benz of Tucson I recently purchased a new vehicle from Mercedes Benz of Tucson. Unfortunately, my experience was far from satisfactory. The salesperson lacked adequate knowled More

by Harald W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jill Slechta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Perrine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Arana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Diaz
September 22, 2023

Fantastic service. ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... More

by dblhmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Aranda
Sep 25, 2023 -

Mercedes-Benz of Tucson responded

Thank you for taking the time to provide us with a positive review of your experience with Shawn. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

August 26, 2023

Kayla Diaz who was my service advisor was great. I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an h More

by jjswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Diaz
Aug 28, 2023 -

Mercedes-Benz of Tucson responded

Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! We apologize for any inconvenience for the credit card fee may have caused you. We hope you give us another chance and we look forward to serving you again. Wishing you many happy and safe miles!

August 08, 2023

Lucky Luechtefeld and Clarissa are great assets for Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Th More

by james.browder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucky, Clarissa
Aug 09, 2023 -

Mercedes-Benz of Tucson responded

Thank you for your review! We are happy to see that you had a good experience with Chris and Clarissa. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

June 08, 2023

One star is for the management, NOT employees. ..We moved our 2013 e class from VT to AZ and in the process needed a repair of the fuel pump. Everything went smoothly and the service advisor (Shawn More

by Sally Rao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
April 07, 2023

Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky we More

by ironman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucky Luechtefeld
Apr 10, 2023 -

Mercedes-Benz of Tucson responded

Thank you for your review! We are happy to see that you had a good experience. Our goal is always to give our clients the best experience possible and ensure that all of your vehicle needs are met. We greatly appreciate your business and are happy you had a good experience at our dealership. Mercedes-Benz of Tucson

January 14, 2023

Excellent customer service. I needed a quick evaluation for a tire leak and they got me in with a loaner car. Lucky Luechtefeld was able to find a much less expensive way to fix More

by gwlexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucky Luechtefeld, Allen Pollack
Jan 17, 2023 -

Mercedes-Benz of Tucson responded

Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Mercedes-Benz of Tucson

December 21, 2022

WOW! Amazing service. Mark was very kind and made sure my vehicle was repaired quickly. I didn’t have an appointment, my battery died, who ever has an a More

by clp85253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Mercedes-Benz of Tucson responded

We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to serving you again! Mercedes-Benz of Tucson

May 05, 2022

I have been to a few Mercedes dealerships in the USA and the Tucson dealership is by far the most luxurious, friendly and best service. If you own a MB this is the place for you. They will correct any mi More

by SusaninStLouis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Schofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Habeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eve
May 06, 2022 -

Mercedes-Benz of Tucson responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Mercedes-Benz of Tucson

April 30, 2022

Immensely grateful to Kayla Diaz and Aaron Perrine for taking their time with some of my vehicle concerns. They both were very congenial and went out of their way to satisfy me.. Virginia J. More

by vgjensen29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Diaz and Aaron Perrine
May 03, 2022 -

Mercedes-Benz of Tucson responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Your Friends at Mercedes-Benz of Tucson

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