Mercedes-Benz of Tysons Corner

Best experience i ever had with a car dealership Steve. I purchased a used 2010 mercedes-benz ml 550 on oct. 25 2015. After rough experiences at other dealerships I had low expectations, but Fez Steve. I purchased a used 2010 mercedes-benz ml 550 on oct. 25 2015. After rough experiences at other dealerships I had low expectations, but Fez Shahid made the buying experience excellent for me. The car that i and up buying was so new arrival at the dealer and only had one picture online. Fez responding to my email the same day and send me pictures and a short video about the car. Since he did that i knew it`s worth to take the trip from NYC the next day. First time financing a car and I was little nervous but Fez helped me thru the whole buying procedure. After two weeks from my purchase Fez still helping me with any question i have about my car. Overall it was a great experience. Thanks for Fez and the whole team. Steve More

Excellent Service Fuel sensor failed and was not displaying the correct mileage after the vehicle was fueled. I contacted my salesperson and he told me to tow the vehi Fuel sensor failed and was not displaying the correct mileage after the vehicle was fueled. I contacted my salesperson and he told me to tow the vehicle to the dealership. I was able to drive the vehicle to the dealership without an appointment. The issue was out of date software. Service department updated the vehicle's software and I was able to retrieve my automobile on the same day. Everything is back to normal. I was happy and surprised at the service. I am glad I purchased my vehicle from this location. Tamara Dunklin More

Great Experience We recently purchased a used Nissan Rogue. We had a wonderful Sales Consultant, Ahmed Albadri. We got a great price and he even had us bring the car b We recently purchased a used Nissan Rogue. We had a wonderful Sales Consultant, Ahmed Albadri. We got a great price and he even had us bring the car back for detailing to make it look even better. Great experience overall. Ask for Ahmed he was very helpful. More

BAD Information I've recently purchased a used vehicle from Mercedes Benz of Tysons Corner and my overall experience was NOT so grand. My salesman hands were tied I'm I've recently purchased a used vehicle from Mercedes Benz of Tysons Corner and my overall experience was NOT so grand. My salesman hands were tied I'm sure however, his sale's pitch and deliverance of information were NOT to my expectations. I test drove the vehicle and noted a few concerns and pointed them which he (Syed) disagreed with my findings. I then turned to the used sales Mgr to test drive the car himself and he agreed that my findings we're in fact CORRECT. At the close of my sale I was issued a "VALET" key after being told (Syed) the previous owner would bring the original key to dealer which NEVER happened 1 week later. After making threats to return the vehicle is when the key issue was act upon however, MBOT (Syed/Fred) wanted ME to purchase a duplicate key at my own expense however, they would reimburse me. I totally disagreed and spoke to the used car Mgr (Fred) who was apologetic and stated MBOT would cover the key expense however, that took an add'l 2 days. After leaving several messages to have this matter resolved, used sales Mgr (Fred) NEVER rtnd my phone calls. I finally spoke with the parts Mgr (Richard) of the BMW dealership who went over and beyond his duties to assist me resolving this issue. The BMW parts Mgr (Richard) called me to say, "sorry you've been getting misleading information, your key is ready for pickup". Without his help, I don't know what I would've done. Customer Service means everything to me and I believe in treating ppl the way you want to be treated. Thanks More

took our G55 in for service took our 2011 G55 in for service had a window regulator not working. dropped it off with David C. He got the parts ordered and replace for us in less took our 2011 G55 in for service had a window regulator not working. dropped it off with David C. He got the parts ordered and replace for us in less than a week, did a great job communicating with us and keeping us up to date on the work being done. he did not try to sell us on anything we didn't need and treated us with kindness and respect . More

Got a valve Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is th Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is the worse, you can't not returned anything electric related, 3 the staff there are arogants. Worse place to get parts, worse place to buy a car. More

Looking for a new Mercedes Benz My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting wi My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting with the desk attendant. You just lost a sale. More

Salesperson Michael Skarlatos is great! I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can sa I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can say that the dealer is the best but mostly what makes the dealer experience is the interaction with the salespeople. I was fortunate to encounter Mike Skarlatos and he went out of his way to make sure I understood the process and would be happy with my purchase. He also took a lot of time just explaining the differences between the models, features, etc. He didn't try to rush me in order to attend to any other customer, he was focused on my buying experience. I really appreciated the detail from him as well as the patience and knowledge of the finance guy Lou! Both assisted me in making the decision to go with their financing vs my bank or credit union and I did save money!!! Thanks Mike for the excellent customer service and to many of us it means a lot, especially the honesty. T.H. More

David Ropper - one of the best Mercedes Sales Professionals! You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping t You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping the local dealers we found the Mercedes 300C with the sport and media package outclassed all the competition. I really liked the sapphire metalic grey with black leather interior - but it wasn't available here in Minneapolis... So we went online, found one at Tysons and connected with David Ropper. He was great at getting back to us, sent us pics and really explored how he could make the car perfect for us with the add-ons we wanted, at the right price, with the full warranty coverage we were looking for. He lined up a really good deal, Fedexed us the papers we needed and > invited us to set a date on the calendar to pick up our car. One way airline tickets to Dulles airport were cheap, about $100 each, and it's a 10 minute ride to Tysons. David met us at the door, went over all of the features, helped set up our preferences and we were on our way. We had a great visit to D.C. and fun road trip home. Dave's checked in with us a few times since and has been quick and kind to call us back on a few questions we've had while we've been learning the car. This has been a great car buying experience -it handles like a dream in snow and ice, and David Ropper is one of the best. More