Mercedes-Benz of Tysons Corner

I have been servicing my vehicles at the dealership for a few years becaause of the great assistance provided. It is easy to get an appointment and the repairs are done on time and my vehicles are washed aft few years becaause of the great assistance provided. It is easy to get an appointment and the repairs are done on time and my vehicles are washed after servicing. The staff is a reflection of the service director, David Sullivan, who is never too busy to listen to your concerns and make recommendations that a beneficial. The parts manager, Tom, is also willing to offer suggestions to minimize delays and find ways to work within your budget. These are two great individuals. All of the service advisors, valets and drivers who drive me to my office are knowledgeable and friendly. Whenever I arrive early for a service appointment, a rental car is provided at no charge for one day, and the rental car department is conveniently located on the premises. The service waiting area is state-of-the-art; it is so impressive that our daughter acknowledged the appearance and how comfortable it is waiting for her vehicle. My service experience is one of the main reasons why I have continued leasing Mercedes-Benzs for the past four years. I apologize for not remembering the name of other personnel who have assisted me and my family. More

Before I start, let me refer you to the Better Business Bureau page for HBL of Tysons: their BBB rating is an "F". Here is the link: http://dc-easternpa.bbb.org/codbrep.html?wlcl=y&id=172145008#Ratings Bureau page for HBL of Tysons: their BBB rating is an "F". Here is the link: http://dc-easternpa.bbb.org/codbrep.html?wlcl=y&id=172145008#Ratings I placed a downpayment and 1st month payment on a lease. I was given the hard sell by Rosanne Baggett after first being insulted when I asked for a test drive. "It's Friday night, and I have someplace to be. I will only help you if you're prepared to buy tonight." Later, I apologized for "making" her take me for a test trive in the cold and she said, "what's done is done." Real nice. However, I fell in love with the car despite her sour attitude. I told her I had an average credit score and she pulled it and learned that was indeed the case. I was told "you're approved, you're approved". I made a 4000 dollar downpayment plus a payment for the 1st month of 609.54 dollars. I signed the lease and they rushed me out the door on a Friday night, gave me the car without so much as even going over safety lights because "it had to be off their lot" (and Rosanne was cold). THEN, midday on Monday, I was told they made a "mistake" and an addendum to the lease that I apparently signed permitted them to raise the lease from 609 to 779 dollars and I now owed them 179 more, plus 179 more per month. WHAT!?!!? So I told them I'd rather return the car. 7 days and dozens of insulting financing attempts later, including requesting an additional 16 thousand dollars up front!!!, I returned the car and they said they would credit my account the 4609.54 downpayment for a car I don't own and apparently never did. What legal right have they to keep my money, then? In any case, the refund never came and I ended up losing $4,609.54 and have nothing to show for it! To sum up, I have no car AND no money. Its apparently a common (and illegal) scam called "shipping the vehicle." It is also one of the reasons the Better Business Bureau gave them an "F" rating. That's right, an F. Finally, I contacted the Fairfax County Courthouse, where you can see 13 (THIRTEEN) similar cases brought against MB of Tysons in the last 36 months. I realize there are several positive reviews on this forum, but before you believe a word of them, check out the Fairfax County Consumer Advocate website and remember their rating of F from the BBB.... then head to one of the many other Benz dealers in the area. As an aside, they offered me 10k on my trade-in while CarMax offered me 12.5k. More

My wife and I recently decided to replace our two Mercedes and went to HBL to buy those vehicles. So often people only write about events that did not go well and this definately was not the case du Mercedes and went to HBL to buy those vehicles. So often people only write about events that did not go well and this definately was not the case during our buying process. We found the experience to be very professional, done with class and a overal pleasant experience. We were extremely impressed. Thank you HBL for providing this atmosphere for us. More

I have come to expect impecable treatment whenever I visit the HBL McLean, VA delaership. They continue to meet or exceed my expectation. My very professional car buying experience has been backed by visit the HBL McLean, VA delaership. They continue to meet or exceed my expectation. My very professional car buying experience has been backed by a service writer (BJ Alger) that is responsive to all of my calls and who thouroughly explains the service solution. I have always received a loaner vehicle which minimize the disruption to my normal routine. More

Great friendly and very sincere service manager. I have had many cars and have been to several dealers none have ever been so helpful and informative as my service advisor. I left the dealership in a clean had many cars and have been to several dealers none have ever been so helpful and informative as my service advisor. I left the dealership in a clean car they even provided a mercedes as a rental which was also a surprise. Overall a great experiance More

I have had the pleasure of doing business with HBL/Mercedes Benz of Tysons Corner for over ten years. Having purchased many Mercedes from them I have found the sales process to be very comfortabl HBL/Mercedes Benz of Tysons Corner for over ten years. Having purchased many Mercedes from them I have found the sales process to be very comfortable and fair. My most recent purchase of a 2010 E350 from Chuck Roeder was quick, pleasant and competitive in price. Chuck was also very helpful in suggesting the most desirable options. I continue to return to the dealership because of its excellent service. My service advisor, Greg Chery, is extremely knowledgeable and professional. Greg recognizes the importance of good communications and always keeps me current on the status of my vehicle including the work to be performed, timeline for completion and a reasonable estimate of the cost. Ultimately, the quality of their work is outstanding. In the very few instances that the work was not completed as required they are responsive and quick to follow-up and politely meet all expectations. The dealership has very limited turnover in its management team which adds to the quality and consistency of its dedication to customer care. More

I've been a loyal customer to HBL for almost 4 years now. Bijan is the best! He's so helpful and always very friendly. I've called around for prices, and I found HBL to have the best prices in the area. Bijan is the best! He's so helpful and always very friendly. I've called around for prices, and I found HBL to have the best prices in the area. It's also conveniently located near Tysons I and II, with shuttle service or loaner cars available. My family has bought cars from different dealers in the area, but we always come back to HBL for service and maintenance needs. More

Customer service was noteworthy from making appointment through completing service and repair. This is third time I have dealt with Scott as my service advisor and he has been exceptional. He was proactive through completing service and repair. This is third time I have dealt with Scott as my service advisor and he has been exceptional. He was proactive throughout visit and exceeded my expectations. More

I was traveling through VA on business when the windsheield wiper on my C280 decided top die during a torrential rainstorm. I brought my car to the dealership without an appointment and had the ca windsheield wiper on my C280 decided top die during a torrential rainstorm. I brought my car to the dealership without an appointment and had the car fixed and on its way in less than 3 hours! The staff was very professional and courteous. If I lived in the area I would definately have my car serviced there. More

I just had a scheduled maintenance done on my 2004 E500, Greg and the HBL Team did an outstanding job, alerted me to a series of fluid exchanges that would be beneficial and overall did a great job, time-wi Greg and the HBL Team did an outstanding job, alerted me to a series of fluid exchanges that would be beneficial and overall did a great job, time-wise, quality of workmanship and this is not the first time I have had that experience. I buy at HBL because they provide service. More