Mercedes-Benz of Valencia

Beautiful store with beyond friendly staff. Will be sending all my family and friends here. Will be sending all my family and friends here. More

excellent service, they think about the customer. I love it. thank you so much. Have a nice day I love it. thank you so much. Have a nice day More

Shawn the GM was very professional and customer oriented I was not planning to purchase a car that day but Shawn made it work and I drove home with a 118k Eautiful new mercedes I was not planning to purchase a car that day but Shawn made it work and I drove home with a 118k Eautiful new mercedes More

I hope this message finds you well. I wanted to sincerely thank you and your team for approving my vehicle loan. I appreciate the time, effort, and professionalism you demonstrated thr I wanted to sincerely thank you and your team for approving my vehicle loan. I appreciate the time, effort, and professionalism you demonstrated throughout the process. Your support made what can often feel like a stressful experience smooth and reassuring. I’m grateful!! More

It was a good experience and I got helped quickly and effectively. Highly recommend if you need service. effectively. Highly recommend if you need service. More

I not happy for simple rotation tiers and change wiper blades 4:30 hours waiting blades 4:30 hours waiting More

I am very pleased with the service I receive here at Mercedes Benz of Valencia. They are always very professional and take care of your car like it's their own. Everyone greets you here no matter who th Mercedes Benz of Valencia. They are always very professional and take care of your car like it's their own. Everyone greets you here no matter who they are. Love bringing my car here for service. More

Shadi was very polite and helpful in trying to make my car repair as little of an inconvenience possible by offering me an uber or rental. car repair as little of an inconvenience possible by offering me an uber or rental. More

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly paym I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins. BTW - the Sales Representative I worked with was great. His name was Raffi. However, my experience at Mercedes Benz Valencia was ALARMING. The Finance Director is a nightmare. In completing the contract, he used the wrong vehicle information not only for the vehicle I was trading in, but also for the vehicle I was buying. They sent me home with incorrect paperwork adhered to my windshield and expired plates. The whole next day was spent fielding calls and Docusign emails to complete a new contract. Still, the VIN in the paperwork I have on the windshield does not match the VIN of the vehicle I bought, which still puts me in a precarious situation if I am pulled over. Also, it took several additional calls for me to get temporary paper license plates to put on the vehicle as I am waiting for the DMV to send the new registration. ALL OF THIS SHOULD HAVE BEEN SQUARED AWAY BEFORE I DROVE OFF THE LOT. BUT HERE IS THE SCARIEST PART. The vehicle I purchased had been serviced by the Mercedes Benz Service team. They installed brakes. NEGLIGENTLY. The driver’s side rear caliper was not put on correctly. The whole unit detached from the assembly while I was driving. Luckily, I was traveling alone and only at about 20 miles per hour at the time and was able to take action to stop without killing myself, my family, or thankfully anyone else. Can you even imagine the tragedy that could have occurred? Bottom Line: Purchase your next vehicle somewhere else! This dealership is unorganized and DANGEROUS! More