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Mercedes-Benz of West Chester
West Chester, PA
1,839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
Helpful December 21, 2021
MB West Chester has been thorough in diagnostics, transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to kee transparent and clear in their explanations to be about what needs to be done and in what timeframe I can anticipate what will need to be done to keep my lovely Benz in top condition. Craig Mulbach has been my primary contact. Additionally Mike (sorry, didn’t take his last name) in Service has been exceptionally helpful on a recent ding. More
by DDYALE
Employees Worked With
Michael Strickland
December 20, 2021
Not impressed with my advisor... seemed like I was overcharged on tires. He told me The total invoice and I told him that I found a coupon and he the changed his tone of voice and said his invoice wa overcharged on tires. He told me The total invoice and I told him that I found a coupon and he the changed his tone of voice and said his invoice was with the discount. Over the years I have bought a car from you and currently I am leasing 2 cars from you. I would have expected integrity and honesty. When I spoken to some of my friends they also express similar concerns regarding your service dept... More
by VICBAHAL
Employees Worked With
Don’t know look at my last invoice for my 2009 C63 AMG
December 18, 2021
MB West Chester has always done a great job servicing my car. I would only go elsewhere in an emergency situation or if I were outside their service area. Thanks Matt and the MBWC Team! car. I would only go elsewhere in an emergency situation or if I were outside their service area. Thanks Matt and the MBWC Team! More
by Eric L.
Employees Worked With
Matt in service department, Matthew Melsheimer
December 16, 2021
Always takes a bit longer than expected but very good. Wait area good but better when they had coffee! Maybe stagger technician lunchtime. Wait area good but better when they had coffee! Maybe stagger technician lunchtime. More
by DRUSSELL6
Employees Worked With
Greg Roth, Michael Strickland
December 15, 2021
They constantly push expensive unnecessary service. I got all the way home after a recent service appointment only to realize my rear windshield wiper blade was missing and no one bothered to notify me or ac all the way home after a recent service appointment only to realize my rear windshield wiper blade was missing and no one bothered to notify me or acknowledge it. More
by MACPFB03
Employees Worked With
None
