Mercedes-Benz of West Chester

From start to finish very satisfied. Greg Roth greated me at my first visit and was very helpful regarding my interest in the G Wagen. Greg & dealership instrumental in my decision. Greg Roth greated me at my first visit and was very helpful regarding my interest in the G Wagen. Greg & dealership instrumental in my decision. More

Stone Walling the problem Claim vehicle within tolerance but will not show me the tolerances - that’s for techs only. Replaced tires no charge, no documentation, but still mai Claim vehicle within tolerance but will not show me the tolerances - that’s for techs only. Replaced tires no charge, no documentation, but still maintain no problem. Contradictory. Couldn’t get a trade value to try to work a trade - seems they want to be distanced from the vehicle. This is a 2018 - not a vintage beater. Will dump at a loss and move o. From MB. More

Efficient I trust the service department to keep my automobile running well. I depend on the department to keep me safe and that the car performs well, as I re I trust the service department to keep my automobile running well. I depend on the department to keep me safe and that the car performs well, as I rely on my transportation more than most. More

We are always treated wonderfully at the dealership. We have always been treated wonderfully at the dealership. The staff is always professional and any problem we ever have is always completed correctly We have always been treated wonderfully at the dealership. The staff is always professional and any problem we ever have is always completed correctly. We have bought and serviced our cars there for 25 years. More

My 4th painless buying experience I gave Lynne advanced notice of my model interest and when I arrive she went over the options and had models waiting for a test drive. I selected a m I gave Lynne advanced notice of my model interest and when I arrive she went over the options and had models waiting for a test drive. I selected a model in stock and drove home that afternoon. More

Excellent experience Customer service excellent. Angelo made the buying experience very easy. He was very efficient . I let him know what I was looking for and showed me Customer service excellent. Angelo made the buying experience very easy. He was very efficient . I let him know what I was looking for and showed me exactly what I wanted. I will highly recommend him to my friends and family. More

Missed diagnosis . I brought my wife’s 2010 C300 To this dealer. The car was leaking power steering fluid. They stated that it was because the seals of the steering . I brought my wife’s 2010 C300 To this dealer. The car was leaking power steering fluid. They stated that it was because the seals of the steering box fluid reservoir were degraded And That’s recommended changing them. My wife drove the car back home and by the time she got home the fluid had emptied out again. Carr brought back, and it turned out that it was one of the high-pressure steering hose that was leaking. The hose was changed and again we were charged more money. The worst thing was that the service manager refused to believe that they did the wrong repair. He took 10% off the second incorrect repair. It was a missed diagnosis. Plain and simple More

Excellent! The dealership and our salesman, Daniel Hayes, went above and beyond to work with us. No pressure sales and he answered all our questions before, duri The dealership and our salesman, Daniel Hayes, went above and beyond to work with us. No pressure sales and he answered all our questions before, during and after the sale. Highly recommend. More

Excellent service and attention Eric was amazing. My experience from start to finish top notch. Never pushy yet always available. It was what car buying should be. I can’t image work Eric was amazing. My experience from start to finish top notch. Never pushy yet always available. It was what car buying should be. I can’t image working with another dealership, I have been spoiled! More

Service comments Car is always repaired correctly the first time. People are always friendly and helpful. They treat you like family. Repairs are always completed on t Car is always repaired correctly the first time. People are always friendly and helpful. They treat you like family. Repairs are always completed on time and vehicle is always returned clean. More