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Mercedes-Benz of West Chester
West Chester, PA
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Friendly sales consultant, clean display area, convenient location. The negotiations process is not too complicated, but the negative room is small due to chips shortage location. The negotiations process is not too complicated, but the negative room is small due to chips shortage More
We bought a car and found out it was missing a chip. Because of car shortage, Mercedes opted to sell cars and install chips later when released by the manufacturer. I informed our sales rep that I neede Because of car shortage, Mercedes opted to sell cars and install chips later when released by the manufacturer. I informed our sales rep that I needed the chip for an important function that I need daily. The agency worked to get a new car with the missing chip and allowed me to drive a car until the new one came. I’m really appreciative to their help and effort. Richard Hill, our sales rep was very helpful and professional. More
My car came back after a week and a half there with more issues that it was dropped off for! They blamed their lack of attentiveness to COVID short staffing. This dealership was previously amazing for my tw issues that it was dropped off for! They blamed their lack of attentiveness to COVID short staffing. This dealership was previously amazing for my two prior AMGs, but this time around WOW were they bad! More
Quick in and out service. The team was very clear on what needed to be done and explained what was done at pick up. needed to be done and explained what was done at pick up. More
Quick in and out service. Knowledgeable service team informed what needed to be done up front and clearly explained everything that was done at pick up. informed what needed to be done up front and clearly explained everything that was done at pick up. More