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Mercedes-Benz of West Chester
West Chester, PA
1,861 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 05, 2021
Jen Silva, my salesperson, was excellent.She was Jen Silva, my salesperson, was excellent. She was informed and on top of ever aspect of the transaction. I would refer Jen to other friends and fami Jen Silva, my salesperson, was excellent. She was informed and on top of ever aspect of the transaction. I would refer Jen to other friends and family looking to but a Mercedes. More
by Dan P
Verified CustomerEmployees Worked With
Paul Graziano, Jennifer Silva
February 05, 2021
What a wonderful dealership!!!!My salesman Matt was a What a wonderful dealership!!!! My salesman Matt was a pleasure, anytime I am in for service he appears with a greeting. When I do need service I L What a wonderful dealership!!!! My salesman Matt was a pleasure, anytime I am in for service he appears with a greeting. When I do need service I LOVE the text communication with Craig for all my needs. I’ve sent several friends with good results! More
by CROPPINALOT
Employees Worked With
Matthew Reimel
February 04, 2021
Michael McMahon is not only wonderful as a businessman, he’s an amazing human being. He cares about people and values their time. By the time we came to buy our car, all the papers were ready for us to he’s an amazing human being. He cares about people and values their time. By the time we came to buy our car, all the papers were ready for us to be sign. The buying process lasted only 20 minutes.That’s a world record!! Thank you Michael!!! More
by OLYPYAK
Employees Worked With
Michael McMahon
February 03, 2021
Lynne Knox is the best! We were greeted at the door promptly by several other sales personnel, and throughout the process everyone we encountered were friendly. This is the 3rd car we purchased here an promptly by several other sales personnel, and throughout the process everyone we encountered were friendly. This is the 3rd car we purchased here and won’t be the last! Great buying experience from sales through financing! More
by MARQUES.FRANKLIN
Employees Worked With
Lynne Knox, Stephen Bjorklund
February 02, 2021
Excellent buying experience. Staff was helpful and did a great job of making a deal and as well as explaining the various vehicles options. Great dealership. great job of making a deal and as well as explaining the various vehicles options. Great dealership. More
by JDIANTONIO
Employees Worked With
Jennifer Silva
February 01, 2021
It was the best experience I’ve had purchasing a car. Staff were pleasant, professional and a pleasure to work with including your service technician Ty Staff were pleasant, professional and a pleasure to work with including your service technician Ty More
by LLDAND
Employees Worked With
Alfonso Colon, Matthew Reimel, Stephen Bjorklund
January 30, 2021
My new Mercedes Sprinter has had about 6safety recalls, dropped out of gear on rt 1, would Not go into gear several times , shifted into 4WD without me touching anything, then into low 4WD without my assis dropped out of gear on rt 1, would Not go into gear several times , shifted into 4WD without me touching anything, then into low 4WD without my assistance , the battery went dead, towed from my home at 1:00 am in the pouring rain. And yesterday again went into 4WD without my assistance and did i mention they only put about a gallon of DEF into The5resevoir. I could go on! I am sooo dissapointed ! More
by bcmcompany
Employees Worked With
Service dept Mat , Stephen Bjorklund
January 30, 2021
Last service very expensive for routine maintenance State inspection revealed a need for anew tire I ended up buying the tire for over 200.00 less than the dealership quote State inspection revealed a need for anew tire I ended up buying the tire for over 200.00 less than the dealership quote More
by JUAN19063
Employees Worked With
Craig in svc 4 stars
January 30, 2021
My last few visits have been disappointing. I have purchased 14 MB’s over the past 28 years from this dealership. The service has deteriorated. purchased 14 MB’s over the past 28 years from this dealership. The service has deteriorated. More
by RRASMUSS
Employees Worked With
Paul, Craig, Matt, Faz Mehmood, Jennifer Silva
January 30, 2021
Excellent customer service. The whole process was seamless. They provide the utmost in customer care and will go the extra mile to make you feel how you are their only focus. seamless. They provide the utmost in customer care and will go the extra mile to make you feel how you are their only focus. More
by JRODRIGUEZ67
Employees Worked With
Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund
