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Mercedes-Benz of West Chester

West Chester, PA

4.5
1,835 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,835 reviews

January 05, 2021

Awesome service! From the moment I arrive to the moment I leave I am treated with superior service by every member of the Mercedes team! More

by JOHNCOLAPRETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox, Stephen Bjorklund
Jan 06, 2021 -

Mercedes-Benz of West Chester responded

John, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes Benz of West Chester again!

January 03, 2021

Service told us our GLK was not safe to drive due to rust underneath and would cost 4800.00 to repair. Took for another opinion and told car was clean. More

by VNUSBAUM59
Recommend Dealer
No
Employees Worked With
Service manager
Jan 13, 2021 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to talk with our Service Manager offline. When it comes to servicing Mercedes-Benz vehicles, we do our best to educate our clients on their vehicle condition. This is to protect our ourselves, but also it arms our clients with the information they need to make the best decisions for themselves. Thank you for your willingness to speak with us, and for your business. We look forward to working with you again!

January 03, 2021

Always a pleasant experience to have periodic servicing done at Mercedes Benz of West Chester, PA. Necessary work always done properly and in a timely manner. Staff members always pleasant and friendly. No More

by RFJOHNSON89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Perone, Matthew Reimel
Jan 06, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 03, 2021

The dash board was replaced. However, the clock was not reset. I've not been able to reset. In the future, please retset as needed. This isn't the first time More

by GODWOMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jan 06, 2021 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to comment. We certainly will take this feedback, back to the team. We appreciate your business!

January 01, 2021

Their service is super. Craig M is a great service advisor and makes scheduling super easy. Never have a problem with the quality of their work. More

by EVHARRIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig M, Lynne Knox, Jennifer Silva
Jan 06, 2021 -

Mercedes-Benz of West Chester responded

We are very happy to have provided you with such a positive experience! Our Service Team works hard to create a convenience experience for our clients. We appreciate your loyalty and thank you for the review.

December 31, 2020

I purchased from a different dealer when I was not living in the area but wanted to switch to MB West Chester because it was a far more convenient location. The lower black trim piece on my C-classes bum More

by JAMESENSOR97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
Jan 06, 2021 -

Mercedes-Benz of West Chester responded

Thank you James for the great review! We're glad to hear Marissa and the service team were able to accommodate you. And thanks for the extra note. The service tunnel is a great convenience, making it easy and comfortable for our clients to check in and out. We look forward to your next visit and thank you for servicing with us!

December 30, 2020

Jen Silva has been my sales person for 3 cars purchased from MB of West Chester. She is so personable and knows the product inside-out. I left another MB Dealership and came to you and am very pleased I More

by BSHIELDS2
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva, Stephen Bjorklund
Dec 31, 2020 -

Mercedes-Benz of West Chester responded

Thank you for the excellent review of Jen and your vehicle purchase process! Your repeat business is the best testimony we can receive. Thank you for your loyalty and best wishes with you third vehicle purchased with us!

December 30, 2020

Great buying experience. Everything went smoothly. Wanted it by Christmas and they made it happen. Paperwork was easy and explanation of car options was excellent. More

by JDIANTONIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam-review of car technology & Mercedes me, Jennifer Silva, Stephen Bjorklund
Dec 31, 2020 -

Mercedes-Benz of West Chester responded

Thank you for your review! We are committed to making the best and most helpful use of your time with us so you can make a well-informed decision. We're glad you felt so good about it!

December 29, 2020

After getting my oil changed and returning home my chirp feature on my vehicle is disabled. I texted Craig at Mercedes and let him know this and got no reply. My fob is working I am able to lock my car but More

by pegtom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig
December 26, 2020

Over the many years I have owned Mercedes-Benz autos, I have always received very prompt and professional service at Mercedes-Benz of West Chester. There is no other Mercedes-Benz dealership I will have More

by RBRILLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Lamperelli
Dec 28, 2020 -

Mercedes-Benz of West Chester responded

Thank you for the kind words for our service department! We appreciate your loyalty and look forward to seeing you soon.

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