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Mercedes-Benz of West Covina
West Covina, CA
1,745 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,745 reviews
April 24, 2026
Chad is my go to for both my Mercedes benz vehicles. 10 stars if I could 10 stars if I could More
by CARQUEEN589
Verified Customer
April 23, 2026
Tire weights were mounted on the outside. Wheel was scratched, and old weight adhesive was left on. The alignment was not good. Car now pulls to the right. Wheel was scratched, and old weight adhesive was left on. The alignment was not good. Car now pulls to the right. More
by dan.angela
Employees Worked With
Roy, but he was great.
April 23, 2026
I like the service and the advisors are always pleasant and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. More
by FRANKIE1013
April 22, 2026
The service center is very clean and modern, I appreciate the great coffee machines there for us as guests. I also appreciate George, very kind and professional and helped us out s great deal, as well as kee the great coffee machines there for us as guests. I also appreciate George, very kind and professional and helped us out s great deal, as well as keeping us updated on my car. A+ service!!! More
by SILVERCAT75757
Employees Worked With
George Kakish
April 21, 2026
I purchased an $80k vehicle from West Covina Mercedes. During the negotiations they told me the car only came with one key fob and a key card and that I could program my phone as a key. I also purchased a During the negotiations they told me the car only came with one key fob and a key card and that I could program my phone as a key. I also purchased an extended warranty from them. When I picked up the car they had misplaced the key card and promised me they would mail it out on Monday. After going through all the paperwork I did not see any extended warranty information other than the amount I paid. The salesperson promised to email me all the warranty information asap. As of this writing the salesman is ignoring my calls and the dealership is giving me the runaround. No key card, no warranty paperwork. I also learned the car came from the factory with two key fobs and you need both key fobs to program your phone as a key. The dealership refuses to address this lie during our negotiations. Lie, misrepresentation, ignoring communication, theft of property. Do not visit or use this dealership! More
by jeffnlynn
Employees Worked With
Rabee Hattar
April 20, 2026
All too often, I leave the service center only to have an engine light come on. The multi point inspection does not seem to pick up the problem while it is being serviced. On multiple occasions, I have had t engine light come on. The multi point inspection does not seem to pick up the problem while it is being serviced. On multiple occasions, I have had to return my car for further work. Most recently, I left the service center a third time, only to find that the battery light came on. I had to replace the battery. How was this not detected using your multipoint system. I will not be returning to envision Mercedes-Benz COVINA, anytime soon. I cannot recommend the service done. More
by Ghenst1
Employees Worked With
Mr. PETER YEE
