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Jason Paez
Jason Paez at Mercedes-Benz of West Covina

Jason Paez

Internet Sales Director

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

4.2
241 Reviews
4.2

241 Reviews

Write a Review

241 Reviews of Jason Paez

September 25, 2026

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3% added for credit card is ridiculous when I'm already spending a premium on the service More

by EFONWANG
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Recommend Dealer
Yes

Other Employees Tagged: Alexander Weith, Mario Eshak, Jake Saleh

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September 24, 2026

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Very good, His expertise and attentive service were excellent, and he was also able to explain maintenance services using translation. More

by kaogrant
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Recommend Dealer
Yes
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Sep 24, 2026

Mercedes-Benz of West Covina responded

We’re glad Jason could provide expert, attentive service and explain the maintenance on your AMG GLB 35 through translation. Thank you for your five-star review.

September 24, 2026

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Really good service thanks shant bashian help me to get a rental and he stayed in touch More

by gustavo290
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Sep 24, 2026

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

September 23, 2026

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Same issue happened again the service center doesn’t even give a ride Uber or loaner car, can’t wait there get the car fixed , bad experience More

by PRIS888USA
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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September 21, 2026

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Very good customer service from Peter He did everything to comply with our requests Thanks Peter More

by oregelgerardo
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Sally Lao

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Sep 21, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your GLE 350 met your requests so thoroughly is rewarding. Hearing your kind words and seeing your five-star rating means a lot to our service department.

September 07, 2026

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John was extremely helpful. Follow up with me on every step of the way until service was completed. More

by JORGE2086.JM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh

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Sep 07, 2026

Mercedes-Benz of West Covina responded

Hearing that you appreciated the step-by-step updates means a lot to our service team. Our team is pleased we could keep you informed at every stage until the service on your Mercedes-Benz E-Class was completed. Thank you for the five-star rating.

August 29, 2026

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Peter Yee is very helpful. I have been with Mercedes since 2013, he’s the best More

by chinghsiuchen
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Recommend Dealer
Yes
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Aug 29, 2026

Mercedes-Benz of West Covina responded

Knowing you’ve trusted our service department since 2013 and that our team has been so helpful means a great deal to us. We’re glad the service on your Mercedes-Benz GLC 300 met your needs.

August 28, 2026

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I brought new Mercedes sprinter and battery has problem and there are codes that need fix , this Mercedes did everything to not warranty battery and did not fix codes I am very disappointed in this dealer More

by DMGONZALES1
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mario Eshak, Jake Saleh , Alejandro Jimenez

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Sep 03, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention. We and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 25, 2026

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Employee Rating

I fixed my brakes and second day i heard same noise coming out from the new brakes, renting the car staff are very not helpful More

by Mark
Workmanship
Recommend Dealer
No

Other Employees Tagged: Shadi Darwich, Mario Eshak, Jake Saleh, Rabee Hattar

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Aug 28, 2026

Mercedes-Benz of West Covina responded

Thank you, Mark, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 17, 2026

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Employee Rating

Excellent customer service! They were honest, professional, and efficient, with no unnecessary repairs or long wait times. They matched the pricing from the Ontario location, an More

by Shantel626
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh , Liz Huape

Print
Aug 17, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your E-Class met your expectations for honesty and efficiency is rewarding. Our team is pleased we could match the Ontario location pricing and keep wait times short. Your recommendation means a great deal to our service department.

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