Jason Paez

Fast and good service, knowledgeable, everyone is so nice there. Will come back again definitely. there. Will come back again definitely. More

by LAUKAKI_ Verified Customer Verified Customer

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The manager there was very attentive and helpful. Unfortunately the service representative was just looking for a sale. Didnt even make small talk or look at me twice. When I told him I needed a ride Unfortunately the service representative was just looking for a sale. Didnt even make small talk or look at me twice. When I told him I needed a ride he gave me stare down. I told him when I spoke to someone over the phone they said I could have a ride. He did give me a rental. The problem was his attitude didn't make me feel like a valued client. I was more of a transaction. And it was because he couldnt sell me anything. Wont be back to that location. More

by tatimaria127 Verified Customer Verified Customer

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we where very happy with our service visit thank you . our service advisor did a good job in helping us to address all our issues. our service advisor did a good job in helping us to address all our issues. More

by dj_khrome Verified Customer Verified Customer

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Thank you Mercedes of West Covina, We had a wonderful experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for hel experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for helping us to get familiar with the new car features and paperwork. We appreciate Everyone' s help who worked on our deal and delivery! God Bless you All! More

by sntmor Verified Customer Verified Customer

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Very helpful and honerd other dealers coupons and our representative very nice and courteous very satisfied representative very nice and courteous very satisfied More

by Jesus valdivia Verified Customer Verified Customer

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I like the service and the advisors are always pleasant and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. More

by FRANKIE1013 Verified Customer Verified Customer

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until now no one is able to fix my issues with my car my mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in More

by Margo wilson Verified Customer Verified Customer

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Diego Rojashelped me out to getting the best deal. it was great and professional. The whole team were really nice to me and my family. it was great and professional. The whole team were really nice to me and my family. More

by BARCENASDM Verified Customer Verified Customer

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Was ble to get a loan car and appreciated George's expedient service as usual. expedient service as usual. More

by DOLLSHAUS Verified Customer Verified Customer

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I paid the asking price Jason Paez quoted me over the phone. I worked with Z on the paperwork and he was very nice, knowledgeable, and patient about explaining the features and how they worked in the car phone. I worked with Z on the paperwork and he was very nice, knowledgeable, and patient about explaining the features and how they worked in the car. However, the used 2022 AMG SL 63 car I paid $118,000 for in cash was damaged but was assured it would be fixed promptly. The trim on the drivers side was ripped off. Also, the front floor mats were filthy and damaged. A damaged car should be fixed before it’s put up for sale. I have been in constant contact with Z but it has been 8 weeks and Service still makes excuses (i.e. it takes a long time to get it from Germany or we ordered the passenger side instead of the driver side without informing us or it will take another 5-10 days to get the part) which will spread this repair out 10 weeks for me. Other MBZ dealerships I have called can get the part in 3-5 days from Germany and installed in one day. I have even offered to buy the part from Fletcher Jones MBZ and bring it to this dealership to be installed and was told no. Jason, the mgr, will not take my calls, has not returned my messages nor answered my email. I have bought many Mercedes over the 25 years and have only had excellent experiences. This has been nothing but a horrible and an extremely time consuming experience to get this damaged car fixed. I have bought many cars from Fletcher Jones and I now regret buying from this dealership. Love the car but soured on the Service. Purchased 2/14/2026. Today is 4/15/2026 and still not fixed. More

by MB Verified Customer Verified Customer

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