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Jason Paez
Jason Paez at Mercedes-Benz of West Covina

Jason Paez

Internet Sales Director

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

4.2
244 Reviews
4.2

244 Reviews

Write a Review

244 Reviews of Jason Paez

October 11, 2026

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Employee Rating

The worst service i have ever got. She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shadi Darwich, Mario Eshak, Jake Saleh

Print
Oct 15, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 10, 2026

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Employee Rating

Excellent service, responsive and courteous. Was a pleasure to work with all the members of the dealership . More

by cshai777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh

Print
Oct 10, 2026

Mercedes-Benz of West Covina responded

Knowing you found our service responsive and courteous during your purchase of the new EQS 550 is rewarding. Hearing your praise means a lot to our team.

September 27, 2026

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Employee Rating

My service advisor James is great. The service department is a joke. They have no idea what they are doing. More

by MMILLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

Print
Oct 03, 2026

Mercedes-Benz of West Covina responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 25, 2026

Dealership Rating
Employee Rating

3% added for credit card is ridiculous when I'm already spending a premium on the service More

by EFONWANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Weith, Mario Eshak, Jake Saleh

Print
Sep 30, 2026

Mercedes-Benz of West Covina responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of West Covina!

September 24, 2026

Dealership Rating
Employee Rating

Very good, His expertise and attentive service were excellent, and he was also able to explain maintenance services using translation. More

by kaogrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Mercedes-Benz of West Covina responded

We’re glad Jason could provide expert, attentive service and explain the maintenance on your AMG GLB 35 through translation. Thank you for your five-star review.

September 24, 2026

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Employee Rating

Really good service thanks shant bashian help me to get a rental and he stayed in touch More

by gustavo290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

Print
Sep 24, 2026

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

September 23, 2026

Dealership Rating
Employee Rating

Same issue happened again the service center doesn’t even give a ride Uber or loaner car, can’t wait there get the car fixed , bad experience More

by PRIS888USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

Print
Oct 03, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 21, 2026

Dealership Rating
Employee Rating

Very good customer service from Peter He did everything to comply with our requests Thanks Peter More

by oregelgerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Sally Lao

Print
Sep 21, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your GLE 350 met your requests so thoroughly is rewarding. Hearing your kind words and seeing your five-star rating means a lot to our service department.

September 07, 2026

Dealership Rating
Employee Rating

John was extremely helpful. Follow up with me on every step of the way until service was completed. More

by JORGE2086.JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh

Print
Sep 07, 2026

Mercedes-Benz of West Covina responded

Hearing that you appreciated the step-by-step updates means a lot to our service team. Our team is pleased we could keep you informed at every stage until the service on your Mercedes-Benz E-Class was completed. Thank you for the five-star rating.

August 29, 2026

Dealership Rating
Employee Rating

Peter Yee is very helpful. I have been with Mercedes since 2013, he’s the best More

by chinghsiuchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 29, 2026

Mercedes-Benz of West Covina responded

Knowing you’ve trusted our service department since 2013 and that our team has been so helpful means a great deal to us. We’re glad the service on your Mercedes-Benz GLC 300 met your needs.

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