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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,651 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,651 reviews

March 15, 2026

It is always a pleasant experience taking my cars in for service at this dealership due to the experience with service advisor, Peter Yee. More

by WAYNEJOSEPH465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee Service Department
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Mar 15, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear that your C-Class service visits are consistently pleasant thanks to the support you receive here. Thank you for trusting us with your Mercedes-Benz. We look forward to assisting you again.

March 15, 2026

The dealership is very clean and welcoming. It also shows great attention to customer comfort. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Mar 15, 2026 -

Mercedes-Benz of West Covina responded

Thank you for highlighting the welcoming and comfortable atmosphere during your Mercedes-Benz 450SL service. We’re pleased to know our clean surroundings made your visit more enjoyable. We look forward to your next service appointment.

March 15, 2026

They were able to find the problem with my car quickly and offered me two solutions. More

by BIRWIN599
Recommend Dealer
Yes
Employees Worked With
Jorge Colin-Kuri
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Mar 15, 2026 -

Mercedes-Benz of West Covina responded

We’re pleased we could quickly identify the issue with your Mercedes-Benz E-Class and lay out two solutions. Our service team provides clear options so you can make the best choice for your vehicle. Please reach out if there’s anything else we can assist you with.

March 15, 2026

They explained everything very well and Rian Liu was very responsive to our needs. A great experience! More

by cal.tko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rian Liu
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Mar 17, 2026 -

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 14, 2026

I had a excellent experience. Riad at the service department is the best. I would definitely recommend. More

by CATCHOURSMILEPSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riad in the Service department.
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Mar 14, 2026 -

Mercedes-Benz of West Covina responded

We appreciate your excellent feedback. We’re glad our service department took excellent care of your Mercedes-Benz EQS 580 and that you’d recommend us to others.

March 14, 2026

The car we purchased was a Lemon, and the dealership is taking no responsibility on helping us in any way. We’re not even able to receive a loaner while the car is being held by service with no possibility More

by RITA15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryder
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March 13, 2026

I enjoy that the coffee and bread or fruit is served and sodas too very friendly employees More

by LETICIAAGUIRRE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demote. Lopez
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Mar 17, 2026 -

Mercedes-Benz of West Covina responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Thank you again for your input, and we hope to hear from you soon.

March 12, 2026

It’s always a great experience to take my car for service at Mercedes Benz in West Covina. Roy is very knowledgeable and helpful. More

by KATYA PORTUGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service consultant
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Mar 12, 2026 -

Mercedes-Benz of West Covina responded

We appreciate you entrusting our team with your Mercedes-Benz GLE 350 service. We’re happy that the knowledgeable assistance from our staff enhances each visit.

March 12, 2026

A PHEV is a complicated bit of kit and requires working across the timezones separating SoCal from Germany. Chad did a great job keeping me aware of status of a necessary update to the software as well as More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Mar 12, 2026 -

Mercedes-Benz of West Covina responded

Coordinating a PHEV software update across time zones can be complex, and we’re glad our team kept you informed throughout the process. We appreciate your trust in our service and are happy your new GLC300e continues to perform well.

March 12, 2026

George is excellent! Always making sure I’m taken care of and communicates very well. I see why he has so many awards sitting on his desk lol More

by alysschacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Mar 12, 2026 -

Mercedes-Benz of West Covina responded

We’re delighted to hear our team kept you informed and ensured your C-Class was well looked after. It’s rewarding to know their efforts stand out. Thank you for the five-star review.

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