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Mercedes-Benz of West Covina
West Covina, CA
2,094 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,094 reviews
August 15, 2026
I made an appointment and was told it would take about 2 hrs, but when I got there they told me I had to leave the for overnight, when I was driving home my light came on to add def. They should have topped hrs, but when I got there they told me I had to leave the for overnight, when I was driving home my light came on to add def. They should have topped off all the fluids for the cost of over 3,000.00 dollars. And they where to perform Mp vision front windshield treatment, how can they do that without washing the windshield ? More
by Buttonqueen54
Verified CustomerEmployees Worked With
August 14, 2026
My experience was amazing at West Covina Mercedes. Gus my sales rep was not only extremely knowledgeable but friendly. Made our purchase even more enjoyable and will definitely make this my first Gus my sales rep was not only extremely knowledgeable but friendly. Made our purchase even more enjoyable and will definitely make this my first call when purchasing another vehicle. The finance Manager Shadi was also top notch!!! Cant thank the team again for making me feel extra special. Hats off to the Manager at the West Covina Toyota dealership, Willie, for putting everything together with the team at Mercedes store in West Covina. Love Love my new GLE 53matic AMG Coupe. Thank you again to all that you do for your clients, I will be back. More
by michele.lantz
August 13, 2026
Not particularly welcoming. No one working the desk when I arrived to pick up my sprinter. But I was taken care of by James and the video of the inspection was very helpfull. No one working the desk when I arrived to pick up my sprinter. But I was taken care of by James and the video of the inspection was very helpfull. More
by MARTHA9
Employees Worked With
James Hou
August 13, 2026
Everything was first class. Sales, finance, etc...Would go back for my next car. Rey was especially helpful. Shoddy was a total professional as well, Sales, finance, etc...Would go back for my next car. Rey was especially helpful. Shoddy was a total professional as well, More
by jeffabe57
August 12, 2026
buying a car at this dealership is always the best experience especially getting help from the car salesman Edmund he’s very patient and kind and always honest and delivers with the top service. experience especially getting help from the car salesman Edmund he’s very patient and kind and always honest and delivers with the top service. More
by fernell22
Employees Worked With
Edmund
