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Mercedes-Benz of West Covina
West Covina, CA
1,746 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,747 reviews
Verified Customer
March 13, 2024
The salesman Bora was wonderful but he had to leave early to his wife birthday and left me with another salesman and manager and took 4 hours to resolve so issues with another I had pick up . The car had tra to his wife birthday and left me with another salesman and manager and took 4 hours to resolve so issues with another I had pick up . The car had transmission problems so they had to change me to another car and wanted more down payment and higher payment the service was long 5 hours in dealer shop . If they want my business next time they should reward me because 700 lease for a use 300 c was not best price. More
by EDWINHURTADO1124
Employees Worked With
Other Employees :
Borax , Todd Kazariane, Alanna Sanford, Christopher Perez
March 13, 2024
Staff was very friendly, helpful and knowledgeable. Atmosphere at the dealership was very professional. I did not find out that the used car had belonged to a smoker until very nearly the last minute, Atmosphere at the dealership was very professional. I did not find out that the used car had belonged to a smoker until very nearly the last minute, however. Attempts to remove odor did not last long. More
by DENNIS.GRANT.6092
Employees Worked With
William Khzam 5 stars, Christopher Perez
March 12, 2024
Is the best service and attentions for the customer and everyone in the store is very nice lovely everyone in the store is very nice lovely More
by SAMYPAYAN88
Employees Worked With
March 12, 2024
My review was great, especially with the new app that they show how service performe. they show how service performe. More
by MANDREW61
March 12, 2024
Highly experienced and knowledgeable personnel all around. I highly recommend to my colleagues and family about my experience with the Mercedes Benz of West Covina thanks a lot god bless around. I highly recommend to my colleagues and family about my experience with the Mercedes Benz of West Covina thanks a lot god bless More
by HOVSEP
Employees Worked With
Abraham
March 12, 2024
In trust worthy, they tried to sell me a damaged vehicle. ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, More
by Jay
Employees Worked With
Other Employees :
Edmund and the service manager, Todd Kazariane, Denise Kerum, Emmanuel Aguilar, Eric Yang, Alanna Sanford, Christopher Perez
March 12, 2024
John Chow, my service advisor, was very personable and professional. From the moment I called to set up the appointment, to picking up my car after the service was completed, he did an excellent job. professional. From the moment I called to set up the appointment, to picking up my car after the service was completed, he did an excellent job. More
by ALEXSBRAUNSTEIN
Employees Worked With
John Chow, service department
