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Mercedes-Benz of West Covina
West Covina, CA
1,831 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,831 reviews
March 08, 2024
I honestly recommend the service on Mercedes Benz of Wes Covina and especially to the guy that help me with my vehicle. I believe it was Juan Aldana he’s so professional and really good personality he make Covina and especially to the guy that help me with my vehicle. I believe it was Juan Aldana he’s so professional and really good personality he make you feel comfortable and explained you everything on your questions thank you Juan👍🏻 More
by MISTIKO91768
Verified CustomerEmployees Worked With
Juan Aldana
March 08, 2024
The worst dealership and service ever. I have to look for a customer service and ask around because no one seems to know anything. The worst service for Mercedes benz. Didn’t install my ca I have to look for a customer service and ask around because no one seems to know anything. The worst service for Mercedes benz. Didn’t install my car back properly and the carpet from an inside was popping out. Demitra asked me to give her a 5 points for everything because it’s going to affect her. This is ridiculous. She should ask the customer to provide a survey, but she should not tell the customer what to give her or what point should the customer put for her. First of all she doesn’t deserve a 5 at all. Dealership should tell their employees to stop telling a customer what to put for the reviews. More
by NANTIDA
Employees Worked With
Demitra
March 08, 2024
As always, George Kakish is excellent! All the work was performed as requested, and the loaner vehicle was the type I expected to get when I went to the dealer. All the work was performed as requested, and the loaner vehicle was the type I expected to get when I went to the dealer. More
by argumosapaco
Employees Worked With
George Kakish
March 07, 2024
5-Star rating for both dealer and service advisor Dan. Waiting area was clean and well-organized. Service advisor Dan was friendly. caring and answered our questions in detail. Waiting area was clean and well-organized. Service advisor Dan was friendly. caring and answered our questions in detail. More
by BENNY_SZETO
Employees Worked With
Dan, Ranciglio
March 07, 2024
Shadi was helpful and easy to work with. I would recommend him to anyone looking for a new car I would recommend him to anyone looking for a new car More
by AYBLAIN
Employees Worked With
March 06, 2024
Care, workmanship , attentiveness of sale representative. Yes, excellent coffee and confortable waiting lounge too! Nice work ! Keep on going ! We drove all the way from Cerritos to your service departmen Yes, excellent coffee and confortable waiting lounge too! Nice work ! Keep on going ! We drove all the way from Cerritos to your service department for their services! More
by S_LOONG
Employees Worked With
George Kakish
