Shadi Darwich
Shadi Darwich at Mercedes-Benz of West Covina

Shadi Darwich

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.3
103 Reviews
4.3

103 Reviews

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103 Reviews of Shadi Darwich

June 27, 2026

Dealership Rating
Employee Rating

Sales man didn’t know details of the vehicle, why it had 4k extra miles, if it had a digital key or not. Did not walk me through how to use the vehicle or activate drivers assist Finance team didn’t give More

by adri.wagner92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Roberto Quiroz

June 25, 2026

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Employee Rating

The Best Roy alway take care of me, he is amazing,he sure get a Raise More

by key4567ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team takes such good care of you. We’ll share your praise with everyone and look forward to caring for your Mercedes-Benz C-Class again soon.

June 23, 2026

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Nice and clean facility. The service advisors from my point of view were all professional and courteous and extremely helpful and I wouldn't want to go anywhere else. Road h More

by elalis
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 23, 2026

Mercedes-Benz of West Covina responded

We’re thrilled that our clean facility and professional, courteous advisors made your EQB 250 service experience so positive. Shadi and our service team appreciate your feedback and look forward to assisting you again.

June 20, 2026

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Zaryab is an awesome salesman. He’s knowledgeable about the product and delivers upon his promise. As a repeat client we’re happy he’s earned our business. Additionally, your showr More

by mitch.hayes.allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zaryab Choudhry

Jun 20, 2026

Mercedes-Benz of West Covina responded

Thank you for choosing us again for your Mercedes-Benz EQS 450+. We’re glad our knowledgeable team met your expectations and that you enjoyed our showroom, selection, and freshly washed vehicles. We look forward to many more years together.

June 18, 2026

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The people were very helpful and friendly. I highly recommend this dealership to anyone! People here are ready to answer all your questions. More

by omidmdc2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2026

Mercedes-Benz of West Covina responded

We’re thrilled our team provided friendly, helpful guidance and answered all your questions when you purchased your used EQE 350. We appreciate your recommendation and hope to assist you again soon.

June 14, 2026

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Employee Rating

Great service and responsiveness. Would highly recommend. There size allows them to get anything. Service superb More

by ALTMANGREGORY
Recommend Dealer
Yes
Jun 14, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to hear you recommend our service. We’re pleased our responsiveness and size allowed us to deliver superb results. Enjoy every mile in your new Mercedes-Benz G-Class.

June 09, 2026

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Very good service thank you so much, guys nice customer service thank you thank you so much More

by MIKE07161979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rabee Hattar

Jun 09, 2026

Mercedes-Benz of West Covina responded

We appreciate hearing that our team delivered excellent service. It’s rewarding to know our efforts for your Mercedes-Benz GLB 250 left you satisfied. Shadi and Rabee are grateful for your kind feedback.

May 31, 2026

Dealership Rating
Employee Rating

I really enjoy Mercedes-Benz of Wedt Covina and have always had amazing service! Demitra has been very helpful and made everything very easy and smooth for me! More

by KENZIE_GRIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Mercedes-Benz of West Covina responded

We appreciate your 5-star rating and are pleased our team made servicing your GLC 300 effortless. We look forward to assisting you again.

May 29, 2026

Dealership Rating
Employee Rating

I made an inquiry to Abraham about an online listing for a Sprinter van and he promptly replied with tons of pictures, info, and pricing. We scheduled a viewing appointment the next day and our interaction More

by bbondwr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abraham Kolandjian

May 29, 2026

Mercedes-Benz of West Covina responded

It’s fantastic that Abraham’s prompt replies and detailed photos made arranging your viewing straightforward. We’re glad Abraham and Shadi guided you through every step and secured a competitive APR. Congratulations on your Sprinter 2500, and we’re delighted you felt respected and well cared for throughout your visit.

May 24, 2026

Dealership Rating
Employee Rating

The sales process was okay initially, but my experience after driving the car off the lot has been disappointing. I’ve reached out one time and I guess also the last time with questions and concerns, no re More

by shaoyinliu09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 29, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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