Shadi Darwich
Shadi Darwich at Mercedes-Benz of West Covina

Shadi Darwich

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.2
110 Reviews
4.2

110 Reviews

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110 Reviews of Shadi Darwich

August 01, 2026

Dealership Rating
Employee Rating

I’ve had a great experience with Rabi. He’s a true professional, honest, and knowledgeable. If you’re looking for a vehicle, I highly recommend going straight to him—you’ll be in good hand More

by POULAZAKI14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Jake Saleh

Aug 01, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to know our team’s honest and professional approach stood out. Congratulations on your new Mercedes-Benz GLC-Class. Thank you for recommending us; we look forward to assisting you again.

July 25, 2026

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Employee Rating

This is what I call a predatory dealer, they get you in with smiles and stab you in the back when your in the finance department , it's all setup by William and Asad , they operate on emotions like amateu More

by ARKAN6197339298
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: They don't list the employees that try to screw you in the deal.

Jul 31, 2026

Mercedes-Benz of West Covina responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 16, 2026

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I took my car in because the oil light said to add a quart of oil, Riad took great care of it! He even had it washed and looking like nee. Appreciated that so much! More

by MENAGIRL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Mercedes-Benz of West Covina responded

It was our pleasure to top off your Mercedes-Benz CLA 250’s oil and freshen it up with a wash and detail. Thank you for recognizing our team’s effort; we look forward to assisting you again.

July 14, 2026

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Main issue I had was I walked in with pre approval from my bank I stated from the moment I got there "do not run my credit" and my credit was ran anyway not once but twice. At this point it was already do More

by DIRIANJEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Moe the Egyptian guy was polite.

Jul 17, 2026

Mercedes-Benz of West Covina responded

Thank you for providing this feedback, Jen, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 12, 2026

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Every service member was great at west covina service even if the dealership is terrible. More

by matttapia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2026

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 07, 2026

Dealership Rating
Employee Rating

Thank you MB W Covina for a great experience! Liam went above and beyond every step of the way, even getting my new Benz right to my doorstep to avoid traffic! The man that handled finance (sorry More

by BOOKANDREAPRINCE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 07, 2026

Mercedes-Benz of West Covina responded

It’s great to hear our sales consultant went above and beyond by delivering your new Mercedes-Benz right to your doorstep. We’re also glad our finance associate explained all your options clearly and handled the paperwork quickly. Thank you for sharing your experience; we look forward to welcoming you back soon.

July 06, 2026

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Employee Rating

No interaction with me. In a hurry to take care of anyone who came in and forgot about me. No instructions on how to More

by mjilling1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 09, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience.

June 27, 2026

Dealership Rating
Employee Rating

Sales man didn’t know details of the vehicle, why it had 4k extra miles, if it had a digital key or not. Did not walk me through how to use the vehicle or activate drivers assist Finance team didn’t give More

by adri.wagner92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Roberto Quiroz

Jul 01, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 25, 2026

Dealership Rating
Employee Rating

The Best Roy alway take care of me, he is amazing,he sure get a Raise More

by key4567ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team takes such good care of you. We’ll share your praise with everyone and look forward to caring for your Mercedes-Benz C-Class again soon.

June 23, 2026

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Employee Rating

Nice and clean facility. The service advisors from my point of view were all professional and courteous and extremely helpful and I wouldn't want to go anywhere else. Road h More

by elalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Mercedes-Benz of West Covina responded

We’re thrilled that our clean facility and professional, courteous advisors made your EQB 250 service experience so positive. Shadi and our service team appreciate your feedback and look forward to assisting you again.

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