Shadi Darwich

Fast and good service, knowledgeable, everyone is so nice there. Will come back again definitely. there. Will come back again definitely. More

by LAUKAKI_ Verified Customer Verified Customer

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Worse experience with the representative as he is not clarifying or explaining what is included in the package. clarifying or explaining what is included in the package. More

by sandy Verified Customer Verified Customer

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Five stars for Scott Bi and the team at Mercedes-Benz of West Covina. Walked in on a Saturday afternoon, was kindly greeted, and immediately felt like I was dealing with straightforward, professional peo West Covina. Walked in on a Saturday afternoon, was kindly greeted, and immediately felt like I was dealing with straightforward, professional people. I really appreciated their style of business. No games, no fluff, just direct communication and a smooth process from start to finish. Scott was able to answer all of my questions quickly and professionally, then got right to work putting together an excellent deal for me. I was able to walk out with a deal in hand the very same day. In a world where dealerships can be a mixed bag between old-school sales tactics and modern professionalism, this place truly stands out. If you want a dealership experience with no nonsense and no pressure, definitely ask for Scott directly. Great deals, great communication, and none of the typical dealership xx games. We’ll definitely be back for our next Mercedes when the lease on this one is up. More

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we where very happy with our service visit thank you . our service advisor did a good job in helping us to address all our issues. our service advisor did a good job in helping us to address all our issues. More

by dj_khrome Verified Customer Verified Customer

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Thank you Mercedes of West Covina, We had a wonderful experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for hel experience leasing the certified 2026 GLC-300! Thank you very much for making it a so joyful experience and fast delivery, Thank you Edmund for helping us to get familiar with the new car features and paperwork. We appreciate Everyone' s help who worked on our deal and delivery! God Bless you All! More

by sntmor Verified Customer Verified Customer

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Very helpful and honerd other dealers coupons and our representative very nice and courteous very satisfied representative very nice and courteous very satisfied More

by Jesus valdivia Verified Customer Verified Customer

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until now no one is able to fix my issues with my car my mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in mistake was taking a “used” car for 1000 miles on it they said its a great car and was used for corporate drive around i got sucker in More

by Margo wilson Verified Customer Verified Customer

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Great experience at Mercedes-Benz of West Covina—very professional, fast, and transparent from start to finish. Edmund Obiekea was outstanding—knowledgeable, confident, and clearly knows exactly what professional, fast, and transparent from start to finish. Edmund Obiekea was outstanding—knowledgeable, confident, and clearly knows exactly what he’s doing. He made the whole process smooth and stress-free. Highly recommend! More

by Sameh Abdelmasih Verified Customer Verified Customer

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The service was very good. Peter was very kind and polite. Rental car service was very quick and efficient. Peter was very kind and polite. Rental car service was very quick and efficient. More

by DLENTINED Verified Customer Verified Customer

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I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

by dmitry.goulik Verified Customer Verified Customer

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