Mercedes-Benz of West Covina

After the software upgrade, I am having technical issues with the Mercedes me app. It is really annoying to be found out that thing were not working when I was told that the car was ready. I was told to go with the Mercedes me app. It is really annoying to be found out that thing were not working when I was told that the car was ready. I was told to go to sales and then sales team told me to call Mercedes me service center. I don't understand why I had to put up with the software issue when I took the time to take my car there to get a software upgrade due to a recall More

Peter Yee always provides excellent service. He is always very helpful and always goes above and beyond to get the problem solved. Peter is the best!! He is always very helpful and always goes above and beyond to get the problem solved. Peter is the best!! More

Marc Jimenez gave me excellent service prior to me even coming into the dealership. And Shadi helped us when we were at the dealership. Great service all around! coming into the dealership. And Shadi helped us when we were at the dealership. Great service all around! More

I absolutely appreciate John Chow he provides the best customer service, I really don't want to see anyone but him! He makes me feel as a priority and explains everything thoroughly. Keep it up! customer service, I really don't want to see anyone but him! He makes me feel as a priority and explains everything thoroughly. Keep it up! More

Excellent service! Attention to details. Personal approach. Can’t think of a better experience. Highly recommend! Attention to details. Personal approach. Can’t think of a better experience. Highly recommend! More

Peter Yee was very helpful. He always kept me updated with the condition of the vehicle. He really delivered over what I was expecting. He always kept me updated with the condition of the vehicle. He really delivered over what I was expecting. More

Really poor interés in helping the customer, did not resolve the issue, I believe they should inform the customer daily on how the process it’s going I had to reach out to the tech multiple times with n resolve the issue, I believe they should inform the customer daily on how the process it’s going I had to reach out to the tech multiple times with no reply asking for an update. The worst service I ever had More

Daniel Ranciglio was simply the best service we have had at Mercedes Benz in recent years, super helpful. at Mercedes Benz in recent years, super helpful. More

very good service. help me find exactly the car i want. thank you eric yang. thank you mecedes benz of west covina help me find exactly the car i want. thank you eric yang. thank you mecedes benz of west covina More

It is always welcoming when I service my car and visit the service facility especially in the waiting area. the service facility especially in the waiting area. More