Mercedes-Benz of Westminster

Ben Serrano Ben was my sales rep. That was appointed to me. At first it was an ok experience but soon changed during the test drive. I asked several questions a Ben was my sales rep. That was appointed to me. At first it was an ok experience but soon changed during the test drive. I asked several questions about the options of the car he first showed me on the floor compared to the one we were test driving just one example. He was unable to answer most of them. Didn't talk much except for how late he had to work last night. Overall he didn't seem friendly or even trying to earn my business. Once we were back in his office I was asking further questions, he interrupted me and he asked what my time frame was I gave him an answer and he handed me his card and use red me out of his office. On the way out made several rude comments about who looks for a car in that type of time frame? I was in shock and never have experienced this type of behavior from any type of sales rep. Even from lesser professional establishments. He made another rude comment walking to the door once your ready call me! I said I will make sure to work with someone else, he then arrogantly asked for his card back. I had further questions and felt my trip there was a waste of time, left feeling like I was disrespected. More

Not generally a fan of dealerships particularly a certain MB dealer in Denver, but I had a thoroughly positive experience with MB Westminster. Ahmad was quite pleasant to work with i particularly a certain MB dealer in Denver, but I had a thoroughly positive experience with MB Westminster. Ahmad was quite pleasant to work with in the process of shopping for a CPO C300 and, as a previous reviewer mentioned, very patient throughout. He clearly knows his products -- even mentioning his passion for cars -- and has conscientiously followed up since the transaction. Hats off, too, to Jeff and John in the Service Department, Anthony in Financing, and Product Specialist Jeff (who showed me that the car's technology really isn't as much of a mystery as I thought). The location is nearly 20 miles from my home, but I look forward to a long relationship with MB Westminster. They definitely know the value of customer service and good will. More

Linda is the best. Pricing to replace the defroster fan was really high. But the experience there is always excellent, thanks to the people skills and all-around kindnes Pricing to replace the defroster fan was really high. But the experience there is always excellent, thanks to the people skills and all-around kindness, thoroughness, and humor of Linda. I look forward to seeing her each time. I know she will take good care of all her customers. That's just the way she is. More

USED CAR/SAFETY INSPECTIONS-BEWARE Beware of any used car that is purchased at Mercedes-Benz of Westminster. The so called service technicians that supposedly perform the used car/safet Beware of any used car that is purchased at Mercedes-Benz of Westminster. The so called service technicians that supposedly perform the used car/safety inspections are incompetent. We learned our lesson after over $2900.00 in (oil leaks and a power steering pump among other issues) repairs (which were not done at MB of W) soon after we purchased from MB of W. We are guessing the service technician or detail person power washed or steam cleaned the engine to hide the existing problems. HAVE ANOTHER DEALERSHIP OR YOUR TRUSTED MECHANIC INSPECT PRIOR TO SIGNING ANYTHING!!! More

Best salesman I ever had! I'm 89 years old, and I've had over 50 cars titled in my name. I've never had a salesman who came close to the good experience I had with Jim Plank. I'm 89 years old, and I've had over 50 cars titled in my name. I've never had a salesman who came close to the good experience I had with Jim Plank. He is the most honest, friendly and knowledgeable salesman I've run into. There was no pressure but he took a real interest in our satisfaction. I am happy to recommend him and the dealership to anyone. Chris Summer More

Always feels like home My review is short and sweet. John Mattis is the best salesman ever! He doesn't forget names, constantly tries his best, and makes sure you are happy My review is short and sweet. John Mattis is the best salesman ever! He doesn't forget names, constantly tries his best, and makes sure you are happy with your experience. Even if the "deal" isn't ideal in your mind, the explanation John provides makes sense. It's refreshing to know that my family and I have a trusted friend in the business now. The ownership experience doesn't stop there! Nathan in service doesn't disappoint, and always bends over backwards to make sure you're taken care of. Top Notch Gentleman.......Top Notch More