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Mercedes-Benz of Westminster - Service Center

4.5

90 Lifetime Service Reviews

10391 Westminster Blvd, Westminster, Colorado 80020

90 Reviews of Mercedes-Benz of Westminster - Service Center

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November 10, 2018

"Best automotive customer service ever!"

- Roxanne

My Smart car needed to go to the dealership on a recall matter. I live in Greeley and do not take the smart car out on the highways, and was terrified of having to drive it to Westminster. I was put in touch with Linda, and she was so nice and helpful. She told me they would have a driver come and get my Smart car and leave me a loaner car, then return my car to Greeley when the work was done. Linda orchestrated it all so conveniently for me. She far exceeded my expectations!! Thank you Linda

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2018 -

Mercedes-Benz of Westminster responded

Roxanne, we really appreciate your amazing feedback! If you have any further questions, please don't hesitate to reach out! Take care!

October 14, 2018

""Great Dealership""

- luvmybenz

We recently took our E350 in for scheduled service on a Saturday. They had a loaner available for us. Our car was ready within a few hours. Always great service from sales to the front desk to the service department!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Blake
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 17, 2018 -

Mercedes-Benz of Westminster responded

Thank you for sharing your positive service experience! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2018

"Definitely Recommend"

- Granda

I have to drive 4 hours to get to this dealership, and will do so again if needed. Staff was very conscious of my wait time, keeping it as short as possible, so I could drive home the same day. Fast, clean service. Spacious and comfortable waiting area. Very friendly and accommodating staff. Car works perfectly! What more can you ask??

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The Smart service tech - but I can't remember his name (sorry)
Oct 12, 2018 -

Mercedes-Benz of Westminster responded

Granda, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

September 06, 2018

" Service Review"

- Fahrer43

Linda has been my. Service advisor for a number of years and has always been exceptional and first rate. This time was no diffferent. I live in Windsor and needed to get two cars in for recall and annual service. Linda arranged everything superbly. My cars were picked up and delivered and Linda kept me completely informed with regular e-mails. She even sent her assistant, Oliver, up to Windsor to return one of the cars. I couln’t be more pleased. It is certainly good to know that there are some businesses that are serious about coustomer service and that there are employees like Linda (and Oliver) wiling and able to implement that commitment unequivalently!! Ken Baker

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Mattis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Linda Konecny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Ulibarri
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Mercedes-Benz of Westminster responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2018

"Excellent Service"

- Angela

Linda has been my service tech for many years she has always been extremely helpful and professional. I know my car will be well taken care of by her.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Mercedes-Benz of Westminster responded

Hi Angela, thank you so much for your positive comments about Mercedes-Benz of Westminster! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2018

"Excellent Service"

- RSKertz

Have always received excellent service when my car needed it. The service advisor has been terrific: kept me informed along the way. Very friendly and personable.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 29, 2018 -

Mercedes-Benz of Westminster responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Westminster. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 24, 2018

"Highly satisfied dealer "

- Rock Rock

I had an oil change service for the first time at Mercedes Benz of Westminster. I called to schedule an appointment and I talked to someone in service department about the service promotion package prices, which was from other Mercedes dealer, if they can match it. The person was talking to me on the phone was very rude and said" No we don't match the other dealer promotions"and hang up the phone. I called again asked for service manager and Nathan answered my call, he was very helpful. He went above and beyond, when my service was done, he explained everything to me. He has an extra ordinary service with great personality. I highly recommend this dealer.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Barkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 26, 2018 -

Mercedes-Benz of Westminster responded

We are so pleased Nathan was able to turn your experience around and that everything was completed to your satisfaction. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 13, 2018

"Excellent and Outstanding!!!"

- ptrckwng

We usually asked Jeff Blake for our car service and he was not in that day. Andre Archuleta helped us for the car problem. Andre was very friendly and spent time to explain the pilot bushing leaking problem with the mechanic, Thomas. Nathan knew we needed the car for the Chinese New Year on Friday, 2/16 and Valentine's day. He took an extra effort to take care the problem on the same day. Excellent and outstanding!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Barkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Blake
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andre Archuleta and the mechanic, Thomas
February 08, 2018

"My worst car owning experience in nearly 30 years"

- Car Caveat Emptor

After a bad experience with my first car and nearly 3 decades of subsequent care ownership, my motto has been to sell my cars before the warranty period is expired. That is, until we bought our Mercedes GL 450 in July 2013. After all, the Mercedes brand is distinguished for its quality and service, and the Westminster dealer was rated among the top in the country when we bought the car from a superb sales person who has since left the dealer, alas. In the interim, the dealer has generally been accommodating, considering we live in the mountains. They offer to pickup and deliver cars, a service we used once. As responsible owners, we have driven and maintained the car in accordance with Mercedes standards, and have generally been satisfied with its performance. But with 55k miles on the car and the 4-year warranty expired, we were starting to think -- and had even contacted a Westminster salesman -- about selling our 4 1/2 year old Mercedes and buying a new Mercedes. However, our recent experience with our Mercedes and with this dealer in particular is so damning, I can't see ever owning a Mercedes again, and I'm eager to dump the one we have. As many reviewers have complained, the check engine light is an enigma. Ours has gone on and off over the years, requiring us to bring the car in to Westminster for evaluation, from four hours deep in mountains. Though an inconvenience to bring the car in, every time prior, it was an easy to resolve matter....until yesterday when we were told that their computer shows the source of the engine light is a faulty turbo, whose replacement -- not under warranty anymore! -- costs $6500 and will require a week of service! It's as if there's a designed obsolescence plot at play here, like Apple, who is contending with allegations that they conspired to make their older iPhone batteries go bad after software updates. We're not even sure we can trust the Westminster service people since the engine light actually turned off prior to getting our car into to the service department. Now that we're in this difficult situation, with a car that needs expensive, unwarranted repairs prior to driving it, we were told by the Westminster salesman -- whose eagerness and accommodation pales in comparison to the original Westminster salesperson we worked with -- that the trade-in value of our car is shockingly low, and we can't get a call back from the General Manager at the dealer, Kevin Stuart. The bottom line is that though we thought we were buying a car that was far superior in quality to any we'd owned before, we find the opposite is true. For the first time in my car owning experience, not only do I have to invest an enormous amount before I can sell the car, the disclosures related to the car will hamper my ability to sell it at a reasonable value. I'm posting this here, and intend to shine a light on our situation elsewhere, including nationally, so other unsuspecting, trusting Mercedes customers know our story. Caveat Emptor -- buyer beware!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Mattis
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kevin Stuart, Cory in the service department
February 05, 2018

"Excellent"

- Customer

LINDA K. Went above and beyond in getting my E-350 taken care of and getting back to me. Excellent customer service. Thanks again for your assistance.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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