Mercedes-Benz of Westmont

I purchased a new vehicle from this dealership earlier this year. The experience was not at all good. The salesman proved to be dishonest, refusing to forward the final invoice until we arrived at th this year. The experience was not at all good. The salesman proved to be dishonest, refusing to forward the final invoice until we arrived at the dealership, only to learn that the dealership had added to the vehicle two stupid "protection" gimmicks (sealant and some other idiotic thing), costing in excess of $1000. We had ordered the vehicle and waited a long time to get it (after many promises it would be arriving months earlier), but this was never mentioned before the vehicle arrived months later and was ready for pickup. My wife picked the car up and reluctantly paid the full amount due. When I later complained, the sales manager apologized, said that isn't how they do business an and promised me he would send me a check for a full refund on the two add-ons. He never did so, however, although he did ask me to remove my negative review on Google, which I refused to do. The sales manager's name was Mark Januszkiewicz. The salesman was James Fico. I don't know if the Sales Manager intended the refund to be a quid pro quo for removing the negative review on Google, but it sure seems that way. And in any event, the approach of the salesman was very, very unprofessional and downright sleazy. I would avoid this dealership and this salesman at all costs. Plenty of places to buy Mercedes vehicles. You don't need to put up with this kind of crap. More

I came in to get my car serviced and they set me up with a courtesy vehicle and I was able to get to my job on time to work. Valerie was Amazing as always, last time I came in she gave me a coupon to use t a courtesy vehicle and I was able to get to my job on time to work. Valerie was Amazing as always, last time I came in she gave me a coupon to use towards my service!!! More

Timothy, my service representative was extremely helpful. I was shocked that the service department did not notify me regarding the factory recall on my rear end mechanism. I bring my car in every year I was shocked that the service department did not notify me regarding the factory recall on my rear end mechanism. I bring my car in every year and should have been notified. I could have been badly injured. More

absolute professional / very courteous / the financial department was on the point courteous / there were other mercedes dealerships close to my home but mercedes - benz of westmont is best department was on the point courteous / there were other mercedes dealerships close to my home but mercedes - benz of westmont is best More

My service advisor, Valerie Campo, was very professional. She walked me through exactly what had to be done with my brake service, assisted with other issues and helped me to secure an on-site loner vehicle She walked me through exactly what had to be done with my brake service, assisted with other issues and helped me to secure an on-site loner vehicle rather than a rental. Valerie also followed up regularly via text as to the progress on my service. More

Stopped in yesterday, with no appointment with a tire problem. The service Rep told me they would check it out, in one hour the problem was solved and I was on my way. problem. The service Rep told me they would check it out, in one hour the problem was solved and I was on my way. More

Is my first time come here. Fast service and easy to schedule appointments. Friendly staff member. Fast service and easy to schedule appointments. Friendly staff member. More

The service advisor, Heriberto Arroyo, was very knowledgeable and professional. He answered all my questions and offered to call him anytime if I ever have further questions knowledgeable and professional. He answered all my questions and offered to call him anytime if I ever have further questions More

Friendly staff. Service manager Mr Timothy was very professional and helpful. And get my loner ready in timely manner. Service manager Mr Timothy was very professional and helpful. And get my loner ready in timely manner. More

Harry was great. Thanks. Tim Ryan. Great job as usual.aaaa aaa aa aaa aaa Thanks. Tim Ryan. Great job as usual.aaaa aaa aa aaa aaa More