Mercedes-Benz of Westwood

First let me start off by saying, this dealership is terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then replied that is was available and asked for some information from me to "open a profile " I responded with some general info as he hadn't even answered my initial questions. I even informed him that I was ready to close the deal within the week. I heard nothing back from him. The next day I got a generic email from the Manager to which I responded. Finally Jean responded to tell me that the car was NOT available, that it was a loaner car. so which time did you lie? When you said the car was available? Or when you said it wasn't? Why not be upfront to begin with? Talk about lazy deceitful salesman tactics! I then called the Manager.....still waiting on his return call /email. This dealership is the worst! You would think they might want to sell a car to a serious buyer. It's a good thing they're not the only Mercedes dealership around. . More

my car was worse after service Would not recommend, mechanic does not repair but put new stuff to charge the most money mechanic does not repair but put new stuff to charge the most money More

The only good thing to say is the salespeople are nice-but once you pay for the car…all bets are off!! Upper management and service are non-existent. The finance process is horrendous. The building h nice-but once you pay for the car…all bets are off!! Upper management and service are non-existent. The finance process is horrendous. The building has been torn down-hopefully they dont rebuild it! More

Very poor experience due to bad business practice. Was being pressured to sign papers as soon as possible. Was told the deal was "impossible" because I was unavailable to sign with my cosigner before Was being pressured to sign papers as soon as possible. Was told the deal was "impossible" because I was unavailable to sign with my cosigner before the end of the month. As soon as we were available to do so. I had reached out for a time I could come in, to no response. Both my cosigner and myself called out of work to come in as soon as we could, only to find out they didn't have the title! So we drove 45 minutes just to be sent home. My cosigner (my mother) was expressing her frustration and was disrespected as our salesperson just laughed and smiled. I was very excited to purchase this car but I was left with a sour taste in the mouth, I no longer wanted to do business with these people after that experience. If I was told from the beginning that there was no rush and the title would take a long time, I had no problem waiting. This was a miserable experience. The only positive I had from this experience was Marco, he was transparent and easy to talk to. More

This is the 4th Mercedes I have purchased from Mercedes-Benz of Westwood, MA. After working with Marco, I decided to stick with purchasing my cars from this dealership. He went above and beyond Mercedes-Benz of Westwood, MA. After working with Marco, I decided to stick with purchasing my cars from this dealership. He went above and beyond to find the exact car I wanted. On the sales side this dealership is the best and treats every customer as they are there only customer. As a result of that, I was committed to giving my business to Westwood and Marco. Marco is an incredible manager who introduced me to Steve who has been with the company a number of years. I trust this dealer because of Marco and Steve who are totally committed to the customer. This dealership does not play games. They are committed to doing the right thing to gain customers' trust. Marco will make sure you are satisfied all the way through the sales cycle with every interaction throughout the Mercedes operation. I also need to mention on the financial side Bobby Chin who has been with the company a number of years and helped me on the final finance and warranty transactions with my last 4 cars. He is someone that I completely trust and really tries to assess your needs in terms of warranty offers. Because of Marco, Steve and Bobby, the experience here is extraordinary. If you are in the market for a Mercedes, look no further than this dealership and ask for Marco or Steve and trust me you won't regret it. Thank you again Mercedes for hiring people that epitomize the value that I put in the brand. Love my Mercedes. More

Had an excellent service experience at Mercedes Westwood. They have made significant improvements in their service levels and are working hard to deliver exceptional service and experiences. They have made significant improvements in their service levels and are working hard to deliver exceptional service and experiences. More

Beware. Just took my car in for service and after I waited 2 hours and they said everything was fine, I get an email stating that I need new brakes. Two da Just took my car in for service and after I waited 2 hours and they said everything was fine, I get an email stating that I need new brakes. Two days later I'm driving on the highway and it says my engine is overheating. I pull over and open the hood and there is no coolant and the cover for the coolant is sitting on the side. So I spent money to have them not repair my car and cause more damage. More

Kennedy was great to work with. He helped me out and made me feel comfortable through the whole process in getting my car fixed. I will definitely be back and when I am ready to buy He helped me out and made me feel comfortable through the whole process in getting my car fixed. I will definitely be back and when I am ready to buy a new Mercedes, Kennedy is my guy. More

I was taken in right away and what I thought would take over 2 hours took About an hour over 2 hours took About an hour More