Mercedes-Benz of Westwood

The sales person didn;t have detailed enough knowledge about the product they were selling( GL450). Granted the vehicel is a newer model but he couldnt; answer half the questions we had about the vehicle about the product they were selling( GL450). Granted the vehicel is a newer model but he couldnt; answer half the questions we had about the vehicle. And when we learned that the technology in the vehicle is considered old( wired headphones, no touch screen navigation, a cable for the IPOd in the glovey?) he indicated that Mercededs is more concered with "quality" than technology. I laughed because the lack of quality these past many years is what kept me away from their products.. I thought thatthe GL450 may be their new qulitty SUV but was extremely dis-appointed at the out-dated features/technology per se. The slaes person certainly didn't knwo the product nor the competition's products well enough to speak about them.. FYI: The Honda has substantially superior technoclogy(and updates) than the mercedes for $40K less.. I also think they have superior quality product(s) dollar for dollar More

I like their rental service, in the beginning they claimed that we would always get Mercedes car loaners but I have gotten a few Toyota's and Honda's. They also advertised that if we buy the car ther claimed that we would always get Mercedes car loaners but I have gotten a few Toyota's and Honda's. They also advertised that if we buy the car there and we were in the area we could always come for free washes, which was a lie because it's always either not in service or they claim it will take hours. They also said when purchasing the car that they had pick up and drop off of cars in case you had no time to do it yourself but that was also false advertisement. Also for a Mercedes dealership, you would expect them to at least vacuum the interior of the car and do a better job washing it after service, but they don't do a good job of that either. My Honda dealer washes the car clean and makes the interior look brand new as well. More