Mercedes-Benz of White Plains

This is by far the worst customer service I've experienced so far in my lifetime. After much frustration in dealing with your service agent, Robert Watson, I decided that I no longer wanted to co experienced so far in my lifetime. After much frustration in dealing with your service agent, Robert Watson, I decided that I no longer wanted to conduct any business with or him or you Service Center. I would also like to add that I have two relatives that, after driving my vehicle, fell in love with Mercedes Benz and have decided to purchase a CPO vehicle. Although they live in Valhalla New York, I've told them it would be best NOT to do business that would employ the likes of Mr.Watson. And I promise to spread this message to anyone willing to listen. *****Update June 10,2011***** Bravo to John D. and Chris T!!! These gentlemen picked up the previously dropped ball and went above and beyond what I expected in resolving my issues and quelling my frustration. They changed my opinion and confirmed that I was a valued customer. My vehicle is running perfectly and I will not hesitate to take it back to the White Plains service center for all scheduled maintainence and service. I will definitely take my family there when they are ready to purchase. More

Very pleased with customer service in covering important details about the E350. Mark was very professional, knowledgeable in facilitating the purchase of a new E350. Offered to return for further review of details about the E350. Mark was very professional, knowledgeable in facilitating the purchase of a new E350. Offered to return for further review of the many features and details. The sale was completed with my complete satisfaction. More

Working with Bobby Ayo from start to finish was a seemless and wonderful experience overall. Bobby was friendly, knowledgeable, and thorough in his approach. In communicating with Bobby via email dur seemless and wonderful experience overall. Bobby was friendly, knowledgeable, and thorough in his approach. In communicating with Bobby via email during our pre and post decision making process, Bobby's feedback was immediate and informative. We were delighted with Mercedes- Benz of White Plains in every aspect! More

My review is based upon my recent lease for a E350 from MB of WP. The dealership was clean and welcoming. The sales associate was very helpful in describing the vehicles features and suggesting appropriate MB of WP. The dealership was clean and welcoming. The sales associate was very helpful in describing the vehicles features and suggesting appropriate options to meet our particular needs. When picking up the vehicle the sales associate spent the time to explain all the operational features and set up the basic systems for us - telephone pairing, music, and garage door opener operation. I would recommend the dealership as a "must" visit if in the market for a MB. More

We just leased a new Mercedes ML 350 from your dealership. As soon as we drove the car off the lot, we heard a fluttering sound. We called service and Octavio took us in right away and fixed it. dealership. As soon as we drove the car off the lot, we heard a fluttering sound. We called service and Octavio took us in right away and fixed it. We think that your service dept is great and this is the reason that we leased from your dealership again. However, we were less than happy with our salesman. He mislead us and lied to us. We said that we loved the beep guidance system at the front, side and back of our Mercedes ML350 that we were returning. When we asked Peter what parktronics is, he said it automatically parks the car and very few people have it. Since we said we loved the alert system which we did not realize was called parktronics, we did not realize that Peter ignored our 10 minute discussion how we loved and needed it in the next car. This was because he did not have a car in his inventory or nearby to meet this request. As you can imagine, we were VERY DISAPPOINTED when we received the car and the alert system was not part of it. Peter Makaj mislead us. We called Peter right after we drove off the lot and said to him what is going on. His reply was "too late." Of course, we would never have accepted the car if we knew that the alert system and parktronics are the same. BY the way, lots of people use parktronics, so once again Peter mislead us. More

Chris was friendly and professional. He made a fair deal as far as price was concerned and was very willing to explain all the new features in the car so I would be comfortable. I would highly recommend him as far as price was concerned and was very willing to explain all the new features in the car so I would be comfortable. I would highly recommend him to any of my friends who were considering a Mercedes. More

Chris was friendly and efficient and helped my wife and myself to obtain the best vehicle at the best price. I would absolutely use him again and would come back to the dealership for another vehicle. He myself to obtain the best vehicle at the best price. I would absolutely use him again and would come back to the dealership for another vehicle. He was courteous, hard working and on top of everything we needed. He did first class work and the car so far is perfect. More

Bobby was very friendly and easy to talk to. He was very precise in explaining all the details to me about the C-class. I am glad I walked into the dealership because I got exactly the car I have been looki precise in explaining all the details to me about the C-class. I am glad I walked into the dealership because I got exactly the car I have been looking for and Bobby made it work for me. Bobby still calls me even after I purchased the car to see if I am happy with it. More

I felt very comfortable from the moment I first entered the dealership. The staff was extremely accomodating and helpful in every way. All of my questions were answered, no pressure to buy, and felt as tho the dealership. The staff was extremely accomodating and helpful in every way. All of my questions were answered, no pressure to buy, and felt as though they had my best interest in mind. Unlike many other dealerships I've dealt with in the past, both Peter's at Mercedes of White Plains were extremely knowledgeable about their product. I will highly recommend this dealer to my family, friends and colleagues. More

EVERYONE WAS NOTHING BUT EXTREMELY PROFESSIONAL IN THE WAY THIS DEAL WAS HANDLED. THEY UNDERSTOOD WHAT I WANTED TO ACHIEVE IN A CAR AND THEY MADE SURE THAT WAS WHAT WAS IN MY POSSESSION WHEN I DROVE OUT WAY THIS DEAL WAS HANDLED. THEY UNDERSTOOD WHAT I WANTED TO ACHIEVE IN A CAR AND THEY MADE SURE THAT WAS WHAT WAS IN MY POSSESSION WHEN I DROVE OUT OF THE SHOWROOM. THIS IS MY SECOND EXPERIENCE WITH THEM AND I AM LOOKING FORWARD TO MY NEXT VISIT WITH THEM. More