Mercedes-Benz of Wilmington

had a deeply upsetting experience at this dealership due to the unprofessional and offensive behavior of the manager, Brad. From the moment he interacted with me, he carried an air of arrogance and superior to the unprofessional and offensive behavior of the manager, Brad. From the moment he interacted with me, he carried an air of arrogance and superiority, treating me with blatant disrespect. His attitude made it clear that he judged me based solely on my appearance or background — something that no customer should ever have to face. His behavior felt discriminatory, dismissive, and entirely inappropriate for someone in a leadership position. In sharp contrast, the salesperson Wyatt was polite, respectful, and helpful throughout, which only highlighted how unacceptable Brad’s conduct truly was. Brad’s behavior not only ruined what could have been a positive experience, but also raised serious concerns about how this dealership treats people who don’t fit a certain image. I strongly urge upper management and ownership to take a hard look at how their leadership is reflecting on their business. No customer should be made to feel insulted, judged, or unwelcome. Though in the time we were getting out Drew from dealership approached us trying to lighten the situation promised to reach out on monday let us see how he does More

Worst Stealership in America Tried To Dteal My Car Told Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service An Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service And Said I Just Need A New Altenator More

Disgrace of a dealership, The management has a superiority complex, full of arrogance! The attitude was quite shocking. I will be sending a formal complaint to the parent company on my poor experi superiority complex, full of arrogance! The attitude was quite shocking. I will be sending a formal complaint to the parent company on my poor experience. I sold my car myself and will never return. More

Very unprofessional! Communicate without respect, talk down to customers.. zero star if I could, I wanted my monthly payments to be at $500 for 72 months with 15k down fo Communicate without respect, talk down to customers.. zero star if I could, I wanted my monthly payments to be at $500 for 72 months with 15k down for a used car after fees & taxes 47k, financing about 32k for 72 months. He said impossible and wanted 20k down, basically making 10k in “desk fee/ financing charges. What a rip off More

They dont listen and under estimate someones buying power based on the appearance and or race based on the appearance and or race More

Took my GLA in for a check engine light. The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for so The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for something completely different but supposedly the repair that was needed. Took my car with its intermittent check engine light elsewhere. Code for the check engine light was the only issue! Repair + labor cost me $224. I had no communication issues at all with the staff. The service advisor, Scott, appeared empathetic when he handed me the invoice with est cost and the explanation. So I believe they were either trying to really get over on me or their techs are just repair guys and incapable of diagnosing cars. Neither is acceptable. More

1. Unprofessional behavior that I encountered from the service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services per service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services performed. 3. Mishandling of a $100 coupon. They did not honour their own coupon. I blindly believed them if the coupon was applied properly and taken care of. I verified/reviewed the invoice after making the payment using a credit card and realized $100 coupon was not applied correctly. Immediately, I asked the service advisor about the $100 coupon that they applied partially. He said a cheque would be given to me and the amount cannot be put back on the credit card as the sale is already closed. Although I agreed. Then his service manager came out and started yelling at me that the actual service cost was far more than what I did see on the invoice. If so, he could have put up that info/cost on paper first upfront before asking me to swipe my credit card while explaining the invoice. Robbery, Ridiculous and Cheating. More

Prompt email response and was prepped for my test drive when I arrived. Fair negotiations with no pressure. Final transaction was quick and efficient. when I arrived. Fair negotiations with no pressure. Final transaction was quick and efficient. More

Great service,professional, attentive, repaired in a timely fashion and returned my car to my home since I had no transportation. timely fashion and returned my car to my home since I had no transportation. More

I can't say enough about this dealership and specifically my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the ca my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the car was delivered it was indeed a pleasure dealing with her. Shelby was very honest and responsive and followed through on everything promised. I would highly recommend this dealership and Shelby! Andy from MA More