Mercedes-Benz of Wilmington

Shelby Donnelly was excellent to work with, especially given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I bro given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I brought to the table as a buyer relatively new to the sight-unseen purchase of a car across the miles. She handled the sales processes, paperwork, transport and follow up with timely accuracy. It was a pleasure to work with her. More

Waste of time, poor customer relations. Dealer is advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way of doing business. More

The car was nice, but what happened to no haggle? They kept me there for hours and tried to sell me every scam extended warranty, gap coverage, theft protection there is in the world! Their finance rate kept me there for hours and tried to sell me every scam extended warranty, gap coverage, theft protection there is in the world! Their finance rates are 33% higher than other dealers. They also charge a $920 document prep to print illegible papers. If you want the care to be 1k more, just ask for it upfront. The scammer Finance Manager Harry even tricked me into the theft protect for $500 that has a max benefit of $2000. Buyer beware! More

THEY ARE VERY HELPFUL PEOPLE IN DEALERSHIP I LIKE TO VISIT AGAIN FOR MY CAR SERVICE . VISIT AGAIN FOR MY CAR SERVICE . More

Rude, insulting and bully-like manner by a sales rep, - dismissed by GM who patronizingly tells the customer 'oh, that's just him' dismissed by GM who patronizingly tells the customer 'oh, that's just him' More

Unprofessional, Untrustworthy Arrogant and Obnoxious, ... Our car goes in for a service and comes out with multiple issues. Consistent type issues, the advice is always ’buy new tyres’. My wife has been insu Our car goes in for a service and comes out with multiple issues. Consistent type issues, the advice is always ’buy new tyres’. My wife has been insulted numerous times by the service team, when challenged the response was '...what do you know about cars’, amongst other poor comments! Our last service resulted in new breaks (there is still something wrong as we have noises - the suggestion is get new tyres AGAIN), broken petrol gauge which was ok when it went in, then after being fixed we broke down due to no gas!!! Disgraceful service both pre and post. I tried to give people benefit of the doubt but the attitude is appalling. Continuous issues and poor treatment!!! I escalated through management and keep being passed back to the service desk who I now point blank refuse to speak with. I escalated 4 times to PIAZZA AUTOGROUP the parent company and they have obviously point blank refused to call me as I have not called 5 times with no response. More

not recommended.The sales person is very rude and unprofessional. unprofessional. More

I took car in for Flex B srvc in late June 2021. They also charged for a brake flush. On July 30th no brake fluid. also charged for a brake flush. On July 30th no brake fluid. More

The worst Mercedes Benz service I have ever had. Paid over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for f over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for few miles and it overheated and would not engage in drive. My car would not move. After being allowed to leave the dealership in an unsafe vehicle, I had to get the vehicle towed back to the dealership at my expense. To make matters worse I was charged an additional 540 dollars to diagnose the problem. More

We have been using Mercedes-Benz of Wilmington service for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very conven for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very convenient service options. Thank you More