Mercedes-Benz of Wilmington

Came in without an appointment and was taken care of right away. Thank you. The problem was a battery for ancillary components of the car. right away. Thank you. The problem was a battery for ancillary components of the car. More

Above and beyond service advisor Mr. Anthony Saienni My 2014 S550 had a flat tire on March 5, and managed with the run flat MOT tires, to get to this dealership after the service center closed. I was My 2014 S550 had a flat tire on March 5, and managed with the run flat MOT tires, to get to this dealership after the service center closed. I was greeted by the service advisor Anthony Saienni, who brought the car into the garage, placed the car on the lift, and a few of the mechanics that had not lot left for the day, showed me the problem with these tires- the rear left side had completely gone flat, and the other rear one was about to go. Both these tires had separated on the inside. Anthony recommended that I replace all 4 tires, as the front ones were doing the same, and as I live in Laurel, DE, about 95 miles away were not safe to drive. Anthony said be would research other tires that were available, even though the OE Goodyear tires were in stock, could not be put on that day. In a matter of minutes Tony said that the tires I wanted were not available on that size on that car. I opted to put the OE Goodyear's back on the car, which was scheduled for installation, the next morning. I was given a loaner car to get home that night, and he called me at 7:30 the next morning to let me know that it was scheduled for tire installation, and a 4 wheel aliment, and that the car would be ready by noon. At 10:30, he called me again to tell me that the tires were installed and were waiting for the alignment machine to be free. I arrived at the dealership, and met with Anthony, and showed me the progress so far. Within an hour, I was out the door on my way home within the time he told me the job would be completed. I feel that Anthony went way beyond the normal service advisors duties with several telephone calls to me to keep me apprised of the progress on the car. It was greatly appreciated. I have never dealt with this dealership as I live on the other end of the state of Delaware, but were they closer to me, I would deal with them often. Mr. Saienni is a huge asset to this dealership, and to the Mercedes Benz brand. He is what should be expected by the Mercedes Benz family. Steven G. Reese More

Was well received as a walk-in to have a headlight replaced. Was told 45 minutes and that was just about the time it took. Price was right about what I anticipated. The bonus was replacing my key fob replaced. Was told 45 minutes and that was just about the time it took. Price was right about what I anticipated. The bonus was replacing my key fob battery without asking and no charge. More

The staff was friendly,professional and knowledgeable. The sales representative Richard Umani was very easy to work with, I didn't feel pressured to buy a vehicle. Thank You. The sales representative Richard Umani was very easy to work with, I didn't feel pressured to buy a vehicle. Thank You. More

Tony takes extra special time when I have questions about my car If there is a problem he makes sure I get in to get service if I need a loaner while car is in for service he makes sure I get one Tony is the my car If there is a problem he makes sure I get in to get service if I need a loaner while car is in for service he makes sure I get one Tony is the first person since I have own Mercedes since 2002 to help me he is an ace More

Jason is great as a service writer. Always listens to my concerns and communicates about work to be done. Always feel he is looking out for my best interests while taking care of my Benz. Highly recommend t concerns and communicates about work to be done. Always feel he is looking out for my best interests while taking care of my Benz. Highly recommend this service dept. for fair pricing. More

knew what he was talking about and he made sure all my knew what he was talking about and he made sure all my needs were met I couldn't be more happier I wouldn't recommend Honda service to all my friends knew what he was talking about and he made sure all my needs were met I couldn't be more happier I wouldn't recommend Honda service to all my friends More

Anthony was helpful and got everything done in two hours including the recall that my car had. Thank you! Until after I reached home did I not realize that I had a new Steering wheel airbag(old one was the including the recall that my car had. Thank you! Until after I reached home did I not realize that I had a new Steering wheel airbag(old one was the recall) More

Tony Salierni's Response to an Unknown Owner's Urgent Need We were in the process of moving to DE in summer 2019 from nearby PA making trips between the old and new house. Check Engine warning from my GLK! Cal We were in the process of moving to DE in summer 2019 from nearby PA making trips between the old and new house. Check Engine warning from my GLK! Called MB Wilmington for first time and Tony took my call. Told me to bring it in as soon as possible - which surprised me, but gave relief!! They replaced the thermostat as needed and returned it promptly to our new home nearby. Subsequently, Tony has provided impeccable routine service for our GLK and GLA. Everything has been perfect and I remain forever indebted to Tony More

Carol is consistently professional, knowledgeable, empathetic and kind. She works with me to find quick solutions and always keeps me in the loop on service status, empathetic and kind. She works with me to find quick solutions and always keeps me in the loop on service status, More