Mercedes-Benz of Wilmington

Professional All persons I was in contact with were both professional and friendly. The young lady(I do not recall her name)who showed us the car's features was v All persons I was in contact with were both professional and friendly. The young lady(I do not recall her name)who showed us the car's features was very helpful. More

Great service with Carol! Carol is always professional, quick and courteous. And, I am taken care of extremely well. Carol provides a breakdown of everything along with optio Carol is always professional, quick and courteous. And, I am taken care of extremely well. Carol provides a breakdown of everything along with options for my service. More

I worked with Carol in Service & she was wonderful! Carol in Service was a pleasure to work with! She constantly kept me informed on the progress of my vehicle, both by phone & email. She offered me a Carol in Service was a pleasure to work with! She constantly kept me informed on the progress of my vehicle, both by phone & email. She offered me a courtesy vehicle on the spot. She reminded me I had a complimentary service still available to use, which I had completely forgot about. She replaced my keyfob battery at no charge & provided me an extra one to keep. She was very friendly, informative & efficient. I will surely ask to deal with Carol during my next service visit to the dealership. More

Only Service department is good!!! I purchased a preowned 2018 E300 from a different dealer...for some reason..my park assistant was not working , Ms Carol was excellent ...she handled I purchased a preowned 2018 E300 from a different dealer...for some reason..my park assistant was not working , Ms Carol was excellent ...she handled it well..got me a loaner and i was in and out in a breeze.. after the job was done...since i was the first time owner for Mercedes Benz...wanted a small tutorial since i had never tried it before....there comes Mr Mike Manley...who is not even suppose to help me..very firm...with aggressive nature...explained some things but the rest he said...to go back to that dealer and learn from them...is this the way people working in Mercedes Benz perform...!!!! I have nothing more to say about this dealership More

Superior Service I waited 10 Yes to purchase a new car as the car buying experience has been awful and stressful. Alyissa made the experience beyond amazing. She took I waited 10 Yes to purchase a new car as the car buying experience has been awful and stressful. Alyissa made the experience beyond amazing. She took care of everything and all my needs with ease. I will never buy from anywhere or anyone else!! She has completely changed how I feel about the car buying experience. More

"Best Experience Ever" From day one that I spoke with David Gershman, to then my appointment to test drive several vehicles...I must say David was the most friendly, patient From day one that I spoke with David Gershman, to then my appointment to test drive several vehicles...I must say David was the most friendly, patient, knowledgeable,honest, caring, low pressured salesman I have ever dealt with. By far a Class Act, and a true gentleman. David Gershman's customer service was unmatched. David provided me with a stress free experience . David Gershman hands down has been the best salesman I have ever dealt with in my 35 years of purchasing cars with other dealership. The entire staff at Mercedes -Benz of Wilmington will provide you with the best experience ever!!! Highly Recommend. I will be returning for many years to come!!! Thank You for the Best Experience, Kim M More

Very unprofessional I had a very unplesant experience this week at Mercedes Wilmington service center. “I dont care” attitude was everywhere from the front desk to the I had a very unplesant experience this week at Mercedes Wilmington service center. “I dont care” attitude was everywhere from the front desk to the service rep. No ownership and/or accountibility of service reps. It was a very sad and agitating experience. More

Excellent Experience Dave Gershman was excellent working with me to find the perfect car. He took his time finding out exactly what I wanted and went over every detail. Dave Gershman was excellent working with me to find the perfect car. He took his time finding out exactly what I wanted and went over every detail. More

Always a rewarding experience...true professional I went car shopping at Mercedes Benz of Wilmington to look for a new vehicle. We are always greeted by David Gershman, who makes us feel warm and c I went car shopping at Mercedes Benz of Wilmington to look for a new vehicle. We are always greeted by David Gershman, who makes us feel warm and comfortable at the showroom. He showed us around and guided us through the available cars per our budget. I must say it's always a terrific car shopping experience. David is very informative and he answers every question of ours patiently and with passion. As an example, David provides an outstanding demonstration of all the features available in a vehicle of interest. Nowadays, it commonly seen that car dealer sales representatives just don’t do enough good job and their only objective is to get money out of your wallet. But, David Gershman delivers an incredible service and gives a very pleasant and awarding experience. We will be coming to your showroom for the years ahead. Regards, Joe Bartasius COL USA (ret.) More

Outstanding Customer Serivce Terrific experience at MB of Wilmington. Outstanding customer service - my sales person delivered the car 90 miles to me and picked up the old one. Terrific experience at MB of Wilmington. Outstanding customer service - my sales person delivered the car 90 miles to me and picked up the old one. Signed paperwork and he was on his way...and I had my car. By far the best of I have worked with. More