Mercedes-Benz of Wilmington

Outstanding Salesman Recently purchased a new vehicle.I have purchased many vechicles at this dealership in the past and have always received outstanding service. My sale Recently purchased a new vehicle.I have purchased many vechicles at this dealership in the past and have always received outstanding service. My salesman for this transaction was Vic. He was exceptional. I give him ten stars for his outstanding attention to detail and through explanation of my new vehicle. I would recommend him as an outstanding salesman. He is truly an asset to your company. More

Great Dealership easy to get to. Great selection of vehicles. Everyone helpful and friendly. Easy transaction to purchase. Went out of their way to find us Dealership easy to get to. Great selection of vehicles. Everyone helpful and friendly. Easy transaction to purchase. Went out of their way to find us the car we needed. Thank You All. More

An Exceptional Sales Experience My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Sud My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Suddard provided a sales process that was attentive, informative, and attuned to our needs. They truly went the extra mile in finding the perfect vehicle! They exceeded our every expectation and we are thrilled with our new Mercedes-Benz GLS 450. We look forward to being long-standing customers of their dealership! More

Awesome Experience! Dru Brahmbhatt and Dave Gershman are outstanding at their jobs. Both Dru and Dave go above and beyond for their customers, and I am fortunate to s Dru Brahmbhatt and Dave Gershman are outstanding at their jobs. Both Dru and Dave go above and beyond for their customers, and I am fortunate to say I experienced it first hand. Dru helped me tremendously and his professionalism is stellar. He wanted my experience to be a good one and he made sure that it was. Dru helped me before, during, and after my purchase. The love Dave has for his job is evident in his enthusiasm. Dave is knowledgeable and made the purchase as smooth as any customers could ask for. Dave's job doesn't stop after your purchase, he is there to help and answer any question(s) you may have long after you have left the dealership. If you are thinking about buying or leasing a Mercedes Dave Gershman is the man you need to see. Both Dru and Dave are trustworthy, which is a priceless attribute, when purchasing a vehicle. Thank you Dru and Dave! You two worked so well together and made my experience wonderful! More

Goes the extra mile First time in for service as promised on a We Owe You at time of sale. Was given a free 2018 C300 loaner which was very nice, and when I dropped off m First time in for service as promised on a We Owe You at time of sale. Was given a free 2018 C300 loaner which was very nice, and when I dropped off my car I brought up a couple small issues ( used MB) they handled, to my surprise, free of charge. My salesman David G. personally handled the arrangements. When I was surprised to get a zero bill, the response was “This is Mercedes-Benz.” This is exactly the difference from other dealers- they go the extra mile. a shout out as well to the manager. They want you have a great experience with the car and the dealership. More

Unerthical, incompetent Took my E 550 in for service. The dealership attempted to oversell work that was not or required. ( $1500 for Spark plugs and other items which were Took my E 550 in for service. The dealership attempted to oversell work that was not or required. ( $1500 for Spark plugs and other items which were just replaced and dealership said they must be replaced. The dealership missed items that were required by Mercedes. The dealership missed a tire that needed replacement.The rear tire had a knot on the sidewall. Totally missed it. I drive Mercedes for Safety. Missed a damaged tire!! Reprehensible. Mercedes Benz of Wilmington is sleazy, and incompetent, This dealership puts customers at risk, I also had a service prepaid they missed, charging me for the service. When they figured it out.... they sent me back a check and charged Mercedes. ok... .what about the items that had to be done on that service Wilmington blew off. Run from this store. DO NOT GO THERE. If you want slick and sleazy store they are your store. More

Smooth, easy, no pressure. Dave worked to help me find the right vehicle for me and made sure I was 100% satisfied with my decision before leaving. Process was easy and I never Dave worked to help me find the right vehicle for me and made sure I was 100% satisfied with my decision before leaving. Process was easy and I never felt pressured towards getting a certain vehicle I wasn't comfortable with. More

Responsive and attentive when I had a flat!!!! I was coming home from the beach going at least 70 mph I was driving my new GLA 250 which has been great since purchsase. I noticed a message on my d I was coming home from the beach going at least 70 mph I was driving my new GLA 250 which has been great since purchsase. I noticed a message on my dashboard indicating a problem with my right front tire I began to lose pressure rapidly I knew something was wrong I contact the dealership spoke right away with The service desk to advise that I was coming in I was actually an hour away I have a runflat and time was of the essence I contacted my salesman David Gershman who answered my call right away walked me through how to handle the situation checked to see if there was a rental car available and since this was my first experience driving a car with a flat tire on the interstate I was very nervous I asked him for emotional support and he gave that to me I was by myself in the car he reminded me about the emergency 800 number for towing if I didn’t feel comfortable driving to the dealership I got to the dealership I took my car in and I was done within an hour. Thanks David Gershman for your help!!!!!!! I am truly greatgul. He even offered to give me a ride home if no rental car available. You can’t get s better person than that Mercedes!! Thank you Lisa Bucci More

It’s a smooth transaction with patient help I kinda know what I wanted before I showed up but I decided to go with a model with a bigger size and nicer interior, everything went so smoothly. Got I kinda know what I wanted before I showed up but I decided to go with a model with a bigger size and nicer interior, everything went so smoothly. Got the car the second day with all the paperwork done swiftly and the sales person Dave did explain the function of the Car and future maintenance scheduling very patiently. More

Fun and Enjoyable I came into lease a brand GLA for my mother and he was the definition of excellence. Very knowledgeable took the time to explain all of the new featur I came into lease a brand GLA for my mother and he was the definition of excellence. Very knowledgeable took the time to explain all of the new features and even taught my mother how to sync her blue-tooth properly. I will purchase all my Mercedes from David from now on. More