Mercedes-Benz of Wilmington

Horrible customer service with lying employees. Took 3 weeks to get my issue resolve. Could of at least washed it before you dropped it off. weeks to get my issue resolve. Could of at least washed it before you dropped it off. More

I am very satisfied with the service provided by this dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there More

I have had my car serviced here for more than 10 years, and I always pleased with the attention given to me and my car. and I always pleased with the attention given to me and my car. More

Everyone is very nice and helpful. If they make a oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes! oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes! More

Didn’t like the service at all. I still feel pressure on the accelerator it should be smooth but even after servicing I feel the even worse. Disappointed ☹️ the accelerator it should be smooth but even after servicing I feel the even worse. Disappointed ☹️ More

What I thought was going to turn out to be a headache turned out to be a pleasurable experience for a recall with an Engine related issue. turned out to be a pleasurable experience for a recall with an Engine related issue. More

Service was seamless. Carol was friendly, yet thorough and professional. The only negative was the loaner which seems to have been provided by Enterprise. The vehicle had very little gas and the tire pre and professional. The only negative was the loaner which seems to have been provided by Enterprise. The vehicle had very little gas and the tire pressure light came on maybe 5-7 miles from dealership. More

Mercedes Benz of Wilmington provided excellent service in a speedy manner. Carol the service agent was more than polite while asking only a few questions before showing me to a common customer lounge. I'd re a speedy manner. Carol the service agent was more than polite while asking only a few questions before showing me to a common customer lounge. I'd recommend this dealership to anyone in the area that owns a Benz. More

This dealership is very professional and personable. and very hands on... Great service!!! After my car is serviced, I leave with a good car wash very hands on... Great service!!! After my car is serviced, I leave with a good car wash More

Professional staff, good communication and thoughtful insight on path forward. The availability of the service center helps by offering loaners for early drop off. Vehicle was see when promised!!!! insight on path forward. The availability of the service center helps by offering loaners for early drop off. Vehicle was see when promised!!!! More