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Mercedes-Benz of Wilmington
Wilmington, DE
1,586 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,586 reviews
July 22, 2021
Didn’t like the service at all. I still feel pressure on the accelerator it should be smooth but even after servicing I feel the even worse. Disappointed ☹️ the accelerator it should be smooth but even after servicing I feel the even worse. Disappointed ☹️ More
by SUSHANTDARJI
Verified CustomerEmployees Worked With
Carol Siracuse Wilson
July 21, 2021
This dealership is very professional and personable. and very hands on... Great service!!! After my car is serviced, I leave with a good car wash very hands on... Great service!!! After my car is serviced, I leave with a good car wash More
by ROCHELLEROSCOE
Employees Worked With
Brad Davis
July 21, 2021
The service representative worked for my car was very friendly and efficient. He listed the recommendations and didn’t push me to make decisions immediately friendly and efficient. He listed the recommendations and didn’t push me to make decisions immediately More
by Ruby
Employees Worked With
Brad Davis, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
July 21, 2021
Professional staff, good communication and thoughtful insight on path forward. The availability of the service center helps by offering loaners for early drop off. Vehicle was see when promised!!!! insight on path forward. The availability of the service center helps by offering loaners for early drop off. Vehicle was see when promised!!!! More
by George4brown
Employees Worked With
Jason Kuczeriawenko
July 20, 2021
This dealership is unprofessional in communication and always has some type of miscommunication between departments. I’ve been a Mercedes Benz customer for years and the service doesn’t represent the bra always has some type of miscommunication between departments. I’ve been a Mercedes Benz customer for years and the service doesn’t represent the brand well. More
by Khodge
Employees Worked With
Andrea-transportation , Pat Oliveto, Tony Saienni
July 20, 2021
Staff at this facility are superb, from Michelle who scheduled the service to Tony, the gentleman who actually communicated with us regarding the service of the car; even Brian who received and delivere scheduled the service to Tony, the gentleman who actually communicated with us regarding the service of the car; even Brian who received and delivered our car to the parking lot are all friendly, courteous, efficient and knowledgeable. Just got the car back for a few day and haven't driven it at all. However, this dealership has been servicing our car for over 10 years and we trust them for doing a good job. More
by SHUMKH
Employees Worked With
Michelle, Brian, Tony Saienni
July 20, 2021
Great So Far !!! Parts and Service worked Excellently together Able to Correct the problem at a reasonable price Car is running like new At the moment Thank You The cruise control is not working it worke together Able to Correct the problem at a reasonable price Car is running like new At the moment Thank You The cruise control is not working it worked prior to trans repair I'll check the esp button ??? More
by JACKMANERCHIA
Employees Worked With
Brad Davis, Carol Siracuse Wilson
July 20, 2021
Dealership is very helpful and accommodating. I was attended immediately and did not have to wait.The staff is very friendly. Service is excellent and would recommend it to everyone. attended immediately and did not have to wait.The staff is very friendly. Service is excellent and would recommend it to everyone. More
by NILAY
Employees Worked With
Brad Davis
July 20, 2021
Employees are efficient. If I need service not under warranty I take it to a mechanic whom I trust. He's much more affordable! Such an inconvenience to be without my car again to get 2 new tires, but I' warranty I take it to a mechanic whom I trust. He's much more affordable! Such an inconvenience to be without my car again to get 2 new tires, but I'll save over $300 for the exact tires and alignment. More
by ROCKET813
Employees Worked With
Gentleman who walked me to my rental car was very pleasant., Brad Davis, Carol Siracuse Wilson
