Mercedes-Benz of Wilsonville

Darren was great throughout. Warm and communicative. Great experience. I’ll be back. Offered a coupon and detailed estimate. Checkin in with me before doing additional services. Great experience. I’ll be back. Offered a coupon and detailed estimate. Checkin in with me before doing additional services. More

All work was completed professionally and in a timely manner. Everyone with whom I had contact was friendly and very knowledgeable. I highly recommend Mercedes-Benz of Wilsonville. manner. Everyone with whom I had contact was friendly and very knowledgeable. I highly recommend Mercedes-Benz of Wilsonville. More

On 10-2-20 I was told my car would be there for a 2 hour service, but 4 hours later when I called since I had not heard anything, I was told they were running behind. It would have been nice if they called service, but 4 hours later when I called since I had not heard anything, I was told they were running behind. It would have been nice if they called me after 2 hours to let me know. When in the auto bay inside and in the service office, not all customers or staff had their face masks on. I noticed one staff member with no mask talking to one with a mask. Staff was attentive and helpful, but should enforce mask rules and let customers know when running behind. More

Good service. Can not remember the names of the folks that I worked with. Miss the goodies that used to be available before COVID 19. that I worked with. Miss the goodies that used to be available before COVID 19. More

I have always been happy with the service I have received at Mercedes-Benz of Wilsonville. Your service people are pleasant, helpful and maintain good contact with me. at Mercedes-Benz of Wilsonville. Your service people are pleasant, helpful and maintain good contact with me. More

Was charged for an oil change. Have lifetime oil changes. Reporter to Hunter Johnson , but did not receive a reply Could someone look into this Reporter to Hunter Johnson , but did not receive a reply Could someone look into this More

Quick drop off process, and my car was serviced and ready for pickup earlier than expected. It’s alway a great experience when I take my car in to be serviced. for pickup earlier than expected. It’s alway a great experience when I take my car in to be serviced. More

Service manager was unprofessional. Treated the customer very poorly. Wi-fi for customers was not functioning. I was told it had been down for a week. So as I waited I listened to a group of salesmen quar very poorly. Wi-fi for customers was not functioning. I was told it had been down for a week. So as I waited I listened to a group of salesmen quarreling about some FedEx document that was missing. Evidently they were unable locate the salesman who was responsible. The group spent an hour arguing about who should do something for the customer. No one wanted to even make the effort as I could tell to log on to the FedEx website and locate the documents. Reminds me of the typical lazy automobile salespeople I have experienced at other dealerships. I would expect more of a Mercedes-Benz group. Car was in for a recall airbag notice which had taken 8 months. For some reason the technician had ejected my SD card and had been listening to the radio. Also left mud on the floor mat. This dealership has significantly deteriorated to the point I would hesitate to do any business with them since I purchased my Mercedes three years ago. More

Everything was great as usual. One comment I would make is the way my service advisor treated one of his teammates. He asked the lot attendant to fetch my car. He stated “let’s get him off his butt”. Al is the way my service advisor treated one of his teammates. He asked the lot attendant to fetch my car. He stated “let’s get him off his butt”. Also commented to the attendant “working hard or hardly working?” Completely unprofessional to say with a customer hearing and watching. Felt the lot attendant was treated unfairly. More

Greeted inside when I dropped off car. Greeter was courteous and 6ft. Aware. Technical staff explained what would be done and when it would be done in a professional manner. Courtesy vehicle was immac courteous and 6ft. Aware. Technical staff explained what would be done and when it would be done in a professional manner. Courtesy vehicle was immaculate and freshly cleaned. A pleasant experience all around. More