Mercedes-Benz of Wilsonville

Disappointed with service experience I called to make an appointment and never received a call back, called a second time without reply. I had to call a third time and was scheduled 2 day I called to make an appointment and never received a call back, called a second time without reply. I had to call a third time and was scheduled 2 days later. I explained the "jet engine" noise has been there since I bought the vehicle, now the noise was worse. Charged 1100.00+ for something present for several years. All previous service reps told me it was normal noise. Told our car would be ready by 3:30, arrived at 4:30 and the car was not ready, told they were washing and drying the car. Another 45 minutes and had to ask avain, told the car was being dried. An hour later..,car deluvered, wet and looked like it had been run through a less than par car wash. No apologies, no explanation, no one to explain why this service issue was not addressed other than normal noise. Feel we were not treated fairly all the way around. There are other Mercedes-Benz service dealerships we can take our car in the future More

Excellent experience Great service and value! I drive from Washington to Wilsonville because of the service. Loaner vehicle makes it easy to make the commute. I also appre Great service and value! I drive from Washington to Wilsonville because of the service. Loaner vehicle makes it easy to make the commute. I also appreciate the discounts they mail or email for service work. More

Had a good experience Great service and quick paperwork. Everybody is so helpful. Gil did a great job. I like my new gel and look forward to learning all the new features. Great service and quick paperwork. Everybody is so helpful. Gil did a great job. I like my new gel and look forward to learning all the new features. More

I trust him! This was our 2nd time to buy cars from the the same person, Brent, at Wilsonville Mercedes in the past years. Usually buyers like me had hard time t This was our 2nd time to buy cars from the the same person, Brent, at Wilsonville Mercedes in the past years. Usually buyers like me had hard time to select a place to buy cars because I worried 1) if I over paid, 2) if I got unbiased techinical information for me to make right decision on the car, 3) service quality after I bought the car. Fortunately, we found a Mr. Brent Mesher at Wilsonville Mercedes that is very knowledgeable, professional, kind, patient and most important, honest. Jeff, the owner cares his customers very well even after I bought my car. He personally hand wrote card on holidays and birthday. Those are not trivial and make difference in customes’ perception. The service team is also very nice. They always find a way to compromise our need. I have recommended them to my friends and I got the same feedbacks. More

Service We brought our van in for an engine light issue and we happened to mention that we had a recurring problem that we have had our local dealership look We brought our van in for an engine light issue and we happened to mention that we had a recurring problem that we have had our local dealership look at numerous times and they have never been able to fix. That problem was a jerking or lurching when we accelerated. Someone mentioned this to a service tech and the tech said it sounded like an EGR valve. Amanda made an appointment for us on the following Tuesday. Since we were on vacation, we had to hang around the Portland area until then. We arrived Tuesday morning and Amanda had the paperwork for our van and courtesy car ready. She kept us informed of the progress on our van and it was ready in two days. Thank you so much for great service and we will highly recommend your dealership. Thanks again. Ray &Gail Carey Temecula, Ca. More

Truly Exceptional I have been servicing my Mercedes-Benz vehicles in the portland area since 2008 and have visited all the different dealers. The service and parts staf I have been servicing my Mercedes-Benz vehicles in the portland area since 2008 and have visited all the different dealers. The service and parts staff here take the time to know your name and make you feel welcomed. They’re honest and efficient and on more expensive work have help me sort through the various options for my vehicle. I drive from Hillsboro to service here and wouldn’t even consider anywhere else. More

Fast friendly and free goodies Really good dealership with staff that accommodate us well. It's easy to get to the dealer and everyone is very helpful. I have owned several MB, BMWs Really good dealership with staff that accommodate us well. It's easy to get to the dealer and everyone is very helpful. I have owned several MB, BMWs, Infiniti, Audi etc. I will return here for my next MB for sure! More

Car buying as it should be... Great customer service.....fair pricing......relaxed and personable attention giving at all times. They take the extra time to answer everyone of you Great customer service.....fair pricing......relaxed and personable attention giving at all times. They take the extra time to answer everyone of your questions and ensure you understand the answer in a completely yet professional way. More

Best car buying experience ever! Jeff was great to work with. We found a car online and he had it ready for a test drive by the time we arrived. We didn’t feel any pressure throughout Jeff was great to work with. We found a car online and he had it ready for a test drive by the time we arrived. We didn’t feel any pressure throughout the process. He was extremely helpful and went above and beyond to make sure we were comfortable the entire time. Financing was simple and their team helped us find a great rate. Definitely suggest Mercedes Benz of Wilsonville!! More

Emergency Service Had an oil leak and Mercedes Wilsonville took me in, unscheduled and late on a Saturday afternoon and resolved the issue immediately. The Service sta Had an oil leak and Mercedes Wilsonville took me in, unscheduled and late on a Saturday afternoon and resolved the issue immediately. The Service staff stayed after normal working hours to complete the repairs. More