Mercedes-Benz of Wilsonville

If you have an older Mercedes, you will be a low priority Did my car service here on multiple Mercedes for the last 7 years... it's been declining for steadily for me, and has now hit a point where I am ready Did my car service here on multiple Mercedes for the last 7 years... it's been declining for steadily for me, and has now hit a point where I am ready to work with folks that actually have concerns for my vehicle and my customer service experience. Started with a bait and switch for my iPod kit (told $400 for install, once I took the car in was told later that day it would be $1200+ due to programming requirements). The next one was when I went in for $2000 worth of services and asked to have my headlight trim ring re-installed (had it in my possession). They ignored the request and never attempted to install. (Heard later that the techs find it to be a pain to do and so don't generally want to.) Finally. I took my '05 E500 sedan into the dealership on a Friday when it started bucking and shaking furiously at stops. They took it in the same day and provided a loaner. On the following Tuesday, I was told that the tech (Tom) had not been able to find the problem, but hadn't driven the car due to what he considered as unsafe tires. (this was 5 days after bringing in the car). I agreed to let them put new tires on (even though they were 40% higher than the same tires at local dealers). 2 days later, they have tires put on. 2 more days later, I am told that the tech was out sick, my service coordinator was going to be out until the following Tuesday, at which time they might have actually tried to diagnose the problem. For me, this is not a Mercedes Service Department, it's more like Tom and Tony's garage workshop. Interested in continuing to do business, despite my poor service and communication experiences, I offered to look at a CPO coupe and give the dealership an opportunity to make the situation come out all right. I seemed to be taken as an annoyance by the sales team, who made minimal effort to make a good deal in reparation, and sent me on my way with a declined crappy deal, a broken car and a $1200 bill. (drove off in my original sedan) I took the car down to a well-respected third party dealer who beat the trade-in offer for my car significantly from Mercedes and put me into a beautiful E550 coupe. I understand that service department experiences are not always the best, but come on!! The part that probably bothers me the most is the complete lack of any response to my emails to the main office and the service department, expressing my frustration. I have contacted Mercedes Benz directly to share my experience. Perhaps the manufacturer expects a higher standard of service and actually responds to customers. I'm going to try Star Motors for my service going forward, maybe with one try at Mercedes of Portland. Perhaps other Benz dealers are more engaged with their customers...? More

Super friendly people The staff at Wilsonville Mercedes benz were super friendly and helpful. Mark my sales person was professional and efficient. The time it took to tes The staff at Wilsonville Mercedes benz were super friendly and helpful. Mark my sales person was professional and efficient. The time it took to test drive the car to closing the deal was fast. THANK YOU! More

Willing to go extra mile to make deal Mark was very professional and continuously followed up with me regarding the cars we were looking at and any new ones that came in. He was willing to Mark was very professional and continuously followed up with me regarding the cars we were looking at and any new ones that came in. He was willing to talk to his managers and make a sweet deal for us. Everyone there was willing to help. Even met the owner, Jeff, who was pleasant and thanked us personally for buying a vehicle from them. After experiencing multiple other Mercedes dealers in the area, this was the best of them and will likely buy here again in the future. More

Great customer service! From start to finish our experience was top notch! Ask for Roger and be assured. From sales to underwriting my wife and I were treated well with no pr From start to finish our experience was top notch! Ask for Roger and be assured. From sales to underwriting my wife and I were treated well with no pressure and time respected. Felt like family :D More

Excellent customer service If you need your car serviced then from start to finish Wilsonville has excellent customer service! Would recommend Chris for over the top care. :D If you need your car serviced then from start to finish Wilsonville has excellent customer service! Would recommend Chris for over the top care. :D More

Mercedes Benz has sludge issues causing Engine seizure Some Mercedes models have engine sludge issues that will seize your engine. Do your research. This dealership or MBUSA will not cover your damages. Av Some Mercedes models have engine sludge issues that will seize your engine. Do your research. This dealership or MBUSA will not cover your damages. Avoid them for the following reasons We took our GL350 2010 Bluetec in when the Check Engine light came on. They charged us $3500 for glow plug and other stuff. 3k miles later engine started making rattling sound. Took it in and they complained about very low oil and sludge build up. What kind of service did they do just 3K miles before if the vehicle ran out in just 3k miles? This time they put BG Engine oil to dislodge sludge and released vehicle though it still had the rattling sound. Darren James the service adviser said he added the BG Engine cleaner that will remove sludge build up and it will continue to make rattling sound that will eventually stop. He recommended I bring it back in 2-3k miles. Darren was right that the rattling sound would eventually stop. But it seized the engine. He left out that detail. The engine seized in 50 miles. Initially he and Rob Temple said they added Engine cleaner to the oil. When I found out that was not the correct procedure the changed the story and said they drained it. They would not take responsibility for the engine seize. They quoted $18350 to change engine to a rebuilt one. Service Manager Rob Temple eventually refused to fix it because I was questioning their process and communication. He said I must tow the vehicle away. I had to tow the vehicle and got it fixed elsewhere for $16200. Second rebuilt engine also has issues within a week of install. Mercedes is not a reliable brand and their customer service (even MB USA) sucks. I called MB USA with my complaint. Their response is not better. In general we had lot of problems with the GL350 2010 Bluetec that would go to the dealership at least twice a year for some problem or the other than the service visits. Additionally 1) Service beyond warranty can be more 4 times the cost at the MB Wilsonville dealership. e.g. I got a quote of $165 to fix my right indicator light from an independent service center and MB Wilsonville wanted $800. You can also see above the price difference of more than $2k difference for engine swap. 2) Service staff was rarely helpful. They wouldn't help move car seats to loaner car or clean car properly at every service. They were quite snobbish too. 3) We had lot of problems during and after warranty with electronics and other components. But the engine seize at 55K miles despite regular service is unacceptable. More

Mercedes Benz Driver for Life If you desire to drive the best Engineered vehicle in the world you need to go to Wilsonville Merceded Benz in Wilsonville, Oregon. Their customer se If you desire to drive the best Engineered vehicle in the world you need to go to Wilsonville Merceded Benz in Wilsonville, Oregon. Their customer service is UNMatched. From the moment you walk thru the door friendly helpful staff is there to meet your needs. My Sales Executive this time around was Jeff Maddox. This gentleman knows his product like the back of his hands. After spending just a short time with him I went from a buyer to an INformed buyer! He dropped so much knowledge about my vehicle I was pleasantly surprised and impressed. Im a repeat customer of Wilsonville Mercedes Benz because they are absolutely #1 in Customer service. I cant tell you how EASY and SMOOTH my buying experience went; it's an experience YOU should encounter yourself! Last but not least I have to tell you about the AWESOME SHOWROOM (Full of goodies and treats) and their inventory is TRULY the largest in the entire NW! Whatever color and model you want - They have it. If you're looking for a FABULOUS Benz selection, Excellent Customer Service, A Hassle free buying experience a Spectacular Showroom I say go to Wilsonville Mercedes Benz - it's WORTH THE TRIP - Be prepared to drive home in your NEW HOT BENZ!! For more information reach me @ hbaker04@gmail.com Happy Buying or Leasing to YOU! Shout Out to the BEST BENZ dealership owner JEFF SWICKARD!! More

fantastic Entire sales/finance team was very helpful and patient with us. Their expertise was greatly appreciated in guiding us to the correct car for our need Entire sales/finance team was very helpful and patient with us. Their expertise was greatly appreciated in guiding us to the correct car for our needs. More

Great Experience! Gil and the entire staff made our car buying experience rewarding and stress free. Great dealership and customer friendly! Very positive experience . Gil and the entire staff made our car buying experience rewarding and stress free. Great dealership and customer friendly! Very positive experience . Highly recommend for those wanting to purchase a Mercedes. More

incredible, respectful service I bought a sprinter van from mb Wilsonville a year ago, the way they treat the consumer was incredible. It was the most painless sales experience I ha I bought a sprinter van from mb Wilsonville a year ago, the way they treat the consumer was incredible. It was the most painless sales experience I have ever gone through...... was not the "typical" high pressured sales experience. My experience was so great in the past that when my wife wanted a new SUV, I went to one place. MB of Wilsonville. Walked out with a new g wagon. More