Merchant Automotive Group

Very disappointed with my sales experience with Merchant Autos and Travis Hogan in particular. We live about 4 hours from the dealership, so I was relying on Travis to provide enough information to at leas Autos and Travis Hogan in particular. We live about 4 hours from the dealership, so I was relying on Travis to provide enough information to at least make a decision to come look at the car if not buy it outright unseen and have it shipped. I contacted Travis on August 22nd 2023 about a 2019 Audi A8. I asked him specifically about any damages the car might have (scratches, dents, etc) or any other issues. He ensured me there were no issues with it and that it was pristine. I put down a $500 deposit on the car to hold it. We asked for a virtual tour of the car and he agreed to set it up. On the day of that tour, he sent me a picture showing that someone had keyed the car all the way down the side. His comment accompanying the picture was "I also didn’t see this the other day when it came in. It looks like an angry gf or someone keyed the car. That’s all I seen bad. Everything else is immaculate". Obviously, this was unacceptable and I asked for my money back. He agreed and that was the right thing to do and he would get that done right away. A couple of days later, he contacted me to ask if they were to re-paint it, would we still be interested. I told him we would talk to him about it after agreeing to a discounted price due to the damage and a virtual tour. I still wanted my refund, however. As I type this, on September 1st 2023, I still have not received my refund. I have been in contact with the Sales Manager, Stephen Park, who hopefully will take care of it. To top it all off, when I called Stephen to tell me about the issue, he let me know that the car had sold the day before despite my $500 deposit! So, whomever did buy the 2019 Audi A8 listed at Merchants, you have a re-painted car. Hopefully, you were told about that... More

Limped into the dealership with issues with my truck. They got me in right away had the parts in stock and got me back on the road. What else can you ask for. 100 out of a 100! They got me in right away had the parts in stock and got me back on the road. What else can you ask for. 100 out of a 100! More

Midian Green was great. He went over and beyond to get the car I wanted, and made the process really smooth. He really came through. He went over and beyond to get the car I wanted, and made the process really smooth. He really came through. More

Travis was very professional and knowledgeable with helping me purchase the vehicle I wanted. I will continue to communicate to him for further assistance with my new car. helping me purchase the vehicle I wanted. I will continue to communicate to him for further assistance with my new car. More

The folks very very friendly, and willing to help, I know it’s a new dealership, but could use more help, so Travis doesn’t have to run back and forth, Abit frustrating after awhile, but a good experience as it’s a new dealership, but could use more help, so Travis doesn’t have to run back and forth, Abit frustrating after awhile, but a good experience as buying a car can be!! More

Mr. Green 💚 has been our salesman for our last 3 purchases, he is awesome 👏🏿 Please ask for him on your next car purchase. purchases, he is awesome 👏🏿 Please ask for him on your next car purchase. More

Very helpful! Worked diligently to get the deal closed! Mr. Midan Green is very professional and knows his job and does it well! I’m another satisfied customer! Worked diligently to get the deal closed! Mr. Midan Green is very professional and knows his job and does it well! I’m another satisfied customer! More

Everyone was really nice and helpful and they made my first experience buying my first car awesome! first experience buying my first car awesome! More

The customer service was excellent. Major shoutout to Midan Green & Eric Simmons for being so patient and helpful I wouldn’t have made the right decision without you guys. Thanks Midan Major shoutout to Midan Green & Eric Simmons for being so patient and helpful I wouldn’t have made the right decision without you guys. Thanks Midan & Eric. More