Merchants Auto

On a Sunday afternoon I walked into Merchants Auto and was greeted by Rich Interrante, he asked if he could be of any assistance and I replied yes. I told him what I was looking for and he brought right was greeted by Rich Interrante, he asked if he could be of any assistance and I replied yes. I told him what I was looking for and he brought right to where the SUV was. He told me everything that the car had to offer and asked if I was interested in taking it for a ride. I did. Rich sat down with me and we talked about the price, warranties and financing. He did a credit check and then we were on our way. I signed papers and was on my way to buying a new car. Rich called me the next day and told me that he had found a bank for me with better interest than I had hoped for. We talked about how I needed a few days to get everything together, sales tax, insurance and the registry as I had not planned on buying a car that day. What changed my mind about buying that day was the sincerity of Rich and how great his customer service skills were. I work in retail and customer service is the first thing I expect out of my employees. This is an asset that Rich envelops. It was his genuine ability to put me first and make me feel like I was his only customer. I wouldn't hesitate to buy another vehicle from Rich Interrante and Merchants Auto. They are great place and I will recommend them and Rich to anyone that I know is in the market for a new vehicle. By the way it was the commercials on the radio that brought me to Merchants in the first place. They are the best commercials. More

We were immediately impressed with Scott, our salesman. He let us test drive the SUV we wanted right away. I did not like how it drove. I told him what I didn't like and we talked some more about what I He let us test drive the SUV we wanted right away. I did not like how it drove. I told him what I didn't like and we talked some more about what I was looking for in a vehicle. I need space for large boxes that I transport, I need comfort and I wanted nice room in the back for the kids AND it had to be within our price range. He immediately thought of the Toyota FJ. I would have never even considered the Toyota FJ. It wasn't what you would call "my style" of vehicle, but I agreed to test drive it after looking over the interior and the features. Well, needless to say, I loved it. It drives smoothly, it has all the features I wanted and it has the cargo room I need. I knew after about a mile of test driving that I loved it. We ended up buying it. Now, here is the great part - we only spent 3 hours at the dealership - start to finish. I have never done that before, usually it is an all day affair. I was impressed, very impressed. Scott didn't try to sell me a vehicle out of my price range, he knew what we wanted to pay per month and he kept it there. More

We had a wonderful experience with Merchants! I worked with Scott Rienert via phone and email to get me in into my Jeep Liberty. I never thought that I'd be able to get into a SUV but now I am loving cr with Scott Rienert via phone and email to get me in into my Jeep Liberty. I never thought that I'd be able to get into a SUV but now I am loving cruising around with the Sky Slider open. Thank you Merchants!! More

Bob is a wonderful guy. He had a very friendly, no pressure way of selling a car. I came in and told him what we wanted, and we walked out with what we asked for. I would do it again in a heartbeat. I pressure way of selling a car. I came in and told him what we wanted, and we walked out with what we asked for. I would do it again in a heartbeat. I've been "looking" at cars for 3 months, wish I had gone to Bob at Merchants first. More

Bob was great to work with. He was very helpful and knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyo knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyone needing to get a new or used car to go see Bob at Merchant's auto. More

My fiance and I were in a very tight spot vehicle wise My fiance and I were in a very tight spot vehicle wise and we didn't know what to do. She doesn't drive and I have so so credit and we didn't have a My fiance and I were in a very tight spot vehicle wise and we didn't know what to do. She doesn't drive and I have so so credit and we didn't have a lot to put down but Scott and everyone there did their best to help us because not getting a car would have been very bad in the circumstances we were in, but they pulled it off and we drove away in the best car we have ever owned and we now have much needed peace of mind thanks to them. Love the car guys, thank you very much. More

My son and I had a terrific experience this week at Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases! Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases! More

Scott was great, he worked very hard for over 48 hours to get me the truck of my dreams. I would recommend Scott And this dealership To all my friends. get me the truck of my dreams. I would recommend Scott And this dealership To all my friends. More

I was very surprised with this dealer. I inquired via internet and worked with Scott R. he made the process very easy. was able to work over the phone and email to get the financing approval. i was very internet and worked with Scott R. he made the process very easy. was able to work over the phone and email to get the financing approval. i was very happy as i didnt want to make alot of trips to apply. i thought honestly i would get denied as other dealers have laughed at me in the past. i did get approved on my dream car. the interest rate was high but to be expected with my credit. they gave me a 2nd chance on an awesome car when others wouldn't. Im very happy with the buying experience they explained everything and there were no hidden surprises. I did have an issue with the gps system they installed as it was a special install with my type of car. the service people took care of the issue quickly, although they did a hack job looking wiring job in the engine compartment. I was also disappointed with the large amount of scratches and swirl marks and paint chips. Also the onstar system is failing off and on. I didnt really notice this till it was too late. It was my fault for getting to excited over the car, and not looking at the car more closely. They are easy to work with, and will get you a car you want/need but make sure you completely look at everything even the paint, and dont be afraid to speak up. I would in the end recommend them, and go back, I would just be alot more cautious. More