Merchants Auto

Richard Roy was incredible. really nice guy.. He was extremely helpful. he was super nice to me, my wife and my daughter who we were buying the car for. she is 15. he was v really nice guy.. He was extremely helpful. he was super nice to me, my wife and my daughter who we were buying the car for. she is 15. he was very open and we got to know each other pretty well. he is 66 years old and will retire in 4 years. he seems to be a caring, likeable guy. i would give him a 10 out 10 rating. he made the entire process easy and enjoyable. no pressure.. listed to what we were looking for. i will definitely refer anyone looking for a used car to Richard. More

I bought my last Hyundai here in 2017 and when it was time for an upgrade I came right back! This will always be my first choice of dealership. Richard was friendly, helpful, and overall PATIENT with time for an upgrade I came right back! This will always be my first choice of dealership. Richard was friendly, helpful, and overall PATIENT with me while I made him let me drive THREE cars today.... I'm super happy with my purchase; financing and updating insurance was easy-peasy. Come see Richard! More

I was very satisfied and happy with the service Kary McEmery provided. I will definitely suggest this place to other people. McEmery provided. I will definitely suggest this place to other people. More

Richard changed my buying experience. I had gone to other dealers and they felt stressful and gross. Richard at merchants auto made it quick painless and stress free! thank you! I had gone to other dealers and they felt stressful and gross. Richard at merchants auto made it quick painless and stress free! thank you! More

As a first time buyer, Merchants Auto did an outstanding job explaining each step and helping me through the process of selecting the right vehicle. job explaining each step and helping me through the process of selecting the right vehicle. More

I went here convinced I was just going to look, as I was in a very tight bind financially but equally desperate. Bob greeted me with a smile and whisked me away to his desk where he worked hard to get me a in a very tight bind financially but equally desperate. Bob greeted me with a smile and whisked me away to his desk where he worked hard to get me a fantastic deal on a solid car - and he succeeded. No cash down, affordable, reliable. The relief I feel is only surpassed by my gratitude. Bob was also one of the most pleasant salespeople I’ve ever met, and his kindness was genuine. Thank you for helping me, Bob. More

A Truly Pleasant and Honest Car-Buying Experience I was feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a web feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a website. Then I made an appointment at Merchants Auto for a test drive. At first, the place looked a bit quiet, and I wasn’t sure what to expect. But from the moment I walked in, I was impressed by how friendly, professional, and proactive everyone was. There was about a $3,000 difference between the price I saw online and the one initially quoted at the dealership. I mentioned this and also showed them an offer I had received from another dealership the day before. I told them that if they could match that deal, I’d sign right away. They worked hard for nearly an hour — checking different options, running numbers — and finally made it happen. I signed the paperwork and made the down payment on the spot. Even better, the finance rate they offered was about half of what another Boston-area dealership had quoted me, which helped offset that $3,000 difference. What impressed me most was that the price we agreed on during negotiation was exactly the same when it came time to sign the papers — no hidden fees, no surprises. It was a bit of a drive to get there, but it was absolutely worth it. I’m genuinely happy with my purchase and the entire experience. Highly recommended — I’ll definitely come back here when it’s time to replace my wife’s car! More

The deal was easy to make, went quickly when it was time to sign papers. I reached out for copies of certain documents and they were sent immediately. Best case shopping experience I’ve had in a long time to sign papers. I reached out for copies of certain documents and they were sent immediately. Best case shopping experience I’ve had in a long time More