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Metro Ford

Overview Employees Reviews (96) Inventory (597)

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Metro Ford

4.7

96 Lifetime Reviews

3601 State St., Schenectady, New York 12304 Directions

Sales: (518) 382-1010

Service: (518) 382-1012

Parts: (518) 382-1012

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Excellent

95% Recommended

4.7

96 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.

96 Reviews of Metro Ford

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April 19, 2018

SERVICE VISIT

"Service & Inspection"

- JEFFREY.ALMY

Verified Customer

Everything went as planned. Inspection found a leaking hose and part was on hand for a fast repair. Great courtesy driver and service writer. Convenient and fair priced.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Employees Worked With

Troy Hanlon

5.0

Other Employees : Courtesy driver...Buzz?

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Helpful 0

April 17, 2018

SALES VISIT - USED

"What a Pleasant Surprise!"

- Working Mom of Three

Metro Ford was recommended to me by an acquaintance who promised the dealership would find me what I wanted at the best possible price! Oh really ? Having driven the same vehicle for 11 years, I dreaded this process and was skeptical. I walked in to the dealership after four weeks of looking and somewhat narrowing down my search to a used Ford Explorer. Amanda was my sales associate and she listened to me, was very informed and spent the time necessary for me (a very reluctant purchaser) to make a decision. In the end a lease made more sense and I would never have realized that had Amanda not helped me understand the numbers. She was pleasant and enthusiastic and I actually had fun. Best of all I know my lease deal could have been matched or beat by other dealers and I absolutely love my Explorer Sport!!

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Employees Worked With

Amanda Blount

5.0

Michelle Hamel

5.0

Dave Carach

5.0

JT Tibbits

5.0

Other Employees : This is a top notch well trained staff and I have been a sales person 23 years. When you put the people first, the sales will follow.

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Helpful 0

April 07, 2018

SALES VISIT - NEW

"Found something great!"

- Sherocka

I would recommend seeing Nicole, she got us what we wanted at a great price overall. It's something we can afford which is fantastic.

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Quality of Work

Friendliness

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Recommend Dealer

Yes

Employees Worked With

Nicole Bellanger

5.0

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Helpful 0

April 06, 2018

SALES VISIT - USED

"Bought awesome used truck from AJ!"

- Andrew Lovelace

Bought a great new truck from AJ Denton - he really went out of his way to find a great truck for a great deal! He was honest and straightforward and shot straight. Very professional. JT on financing was great too!

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Recommend Dealer

Yes

Employees Worked With

AJ Denton

5.0

JT Tibbits

5.0

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Helpful 0

April 04, 2018

SALES VISIT - NEW

"Everything went very well"

- FireCapt918

No complaints was a very good experience the Ford Escape is a very nice SUV was very pleased with all employees I worked with, this was the second car we leased at Metro Ford

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Quality of Work

Friendliness

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Recommend Dealer

Yes

Employees Worked With

Tony Simone

5.0

Michelle Hamel

5.0

Dave Carach

5.0

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Helpful 0

March 31, 2018

SALES VISIT - NEW

"Top notch sales person"

- Npetersen

Helpful, knowledgeable sales person, buying my new vehicle was such a smooth transaction. Would highly recommend Amanda and Metro Ford to all my friends and family.

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Friendliness

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Recommend Dealer

Yes

Employees Worked With

Amanda Blount

5.0

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Helpful 0

March 31, 2018

SALES VISIT - NEW

"better than expected"

- michael cornell

was not happy to begin with having to get a new truck following an accident. dealing with the people at metro ford made it a pleasureable experience. amanda blount as well as everyone else i came in contact with made it a pleasant purchase. they were knowledgeable and a pleasure to deal with i would definitely advise anyone looking for a vehicle to go to metro ford and ask to meet with amanda.

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Employees Worked With

Amanda Blount

5.0

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Helpful 0

March 30, 2018

SALES VISIT - USED

"Good Experience!"

- JHarp

Amanda Blount was a pleasure to work with! Down to earth and knowledgeable. Was very fair with the value of my trade-in. Happy with my purchase!

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Quality of Work

Friendliness

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Overall Experience

Recommend Dealer

Yes

Employees Worked With

Amanda Blount

5.0

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Helpful 0

March 29, 2018

SALES VISIT - NEW

"loving the Escape"

- Diane Bruins

happy with the deal I got. Service always good. Staff is friendly. Amanda was excellent to work with and would deal with her again. Any questions I had - she got me the answer

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Recommend Dealer

Yes

Employees Worked With

JT Tibbits

5.0

Other Employees : Amanda Blount

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Helpful 0

March 29, 2018

SALES VISIT - NEW

"Ecosport "

- d11pedo

Amanda did an excellent job finding me the perfect vehicle for my needs. She is professional, friendly, and relatable. I am very happy with my EcoSport!

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Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Employees Worked With

Amanda Blount

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Helpful 0

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