Troy and Don are the two I know the best. Both know how to welcome customers as if they belong where they probably don’t wish to be. Though they take all concerns seriously, as they are to customers, they know how to gently let us know they will manage it from start to finish.
Yesterday I was there for five hours, enough time to go have breakfast, relax in the waiting area and engage in conversations and go and have lunch and come back. At every step of the way Troy let me know where my pickup truck was in the process and thanked me for my patience. When it came lunchtime I wondered back to see if I had time to go across the street for a bite. Troy wasn’t there, but Don said, “wait right here and I’ll find out how your truck is coming.” With that he disappeared and returned with a status update.
When everything was done Troy came to get me in the waiting area and since I’m walking with a cane, waiting on a knee replacement, he went and pulled my truck up front and paused to chat. Though, I know he had many other things to do, he never acted like he was in a rush.