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Metro Ford
Schenectady, NY
4,744 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,744 reviews
May 13, 2024
Went in for my inspection. Was able to get an appointment within four days. Staff, as always, friendly, helpful. Total time about 45 minutes. Always a pleasure to come here to Was able to get an appointment within four days. Staff, as always, friendly, helpful. Total time about 45 minutes. Always a pleasure to come here to get work done. Keep up the great work. More
by LINDASCIABOTTE
Verified CustomerEmployees Worked With
Don Eden
Helpful May 13, 2024
The service is always great and staff always professional. Now to get me in a new car that's another conversation. professional. Now to get me in a new car that's another conversation. More
by SHAMSUDDIN.RIZA
Employees Worked With
May 12, 2024
Excellent service. Very professional and treated me with respect and integrity. The purchase process was easy and any question I had was answered treated respectfully Very professional and treated me with respect and integrity. The purchase process was easy and any question I had was answered treated respectfully and answered promptly. AJ was excellent to work with! More
by annyoneill24
Employees Worked With
AJ Denton
May 12, 2024
I felt very well taken care of at my last service appointment.The diagnosis was swift and my time was considered important. appointment.The diagnosis was swift and my time was considered important. More
by ARTSUPPLYGEEK
Employees Worked With
May 12, 2024
Friendly staff who are very knowledgeable of their inventory. They work well as a team, making sure all aspects of the sale are completed inventory. They work well as a team, making sure all aspects of the sale are completed More
by caribbeanblue66
Employees Worked With
Other Employees :
Ashley, who handles the chat section of the web site
May 10, 2024
Excellent so far,friendly outgoing car shopping almost like 1984 again,when I purchased my 1982 LTD USED frist of many cars purchased. Last purchases Taurus and Sable 2008 used 16 years ago. Now we'll see like 1984 again,when I purchased my 1982 LTD USED frist of many cars purchased. Last purchases Taurus and Sable 2008 used 16 years ago. Now we'll see how the service shop does,I have an a appointment next week for some add on and so far with the appointment made and talk with Troy seems promising. Fantastic job JT Bob Sarah and service department! Dave More
by dap4wd
Employees Worked With
Other Employees :
Bob in sales
May 10, 2024
Sold me a service I didn’t need or ask for …asked for an oil change … got a more detailed service … I told them I had a complete brake job & new tires put on 600 miles prior… they ended charging almost 150 oil change … got a more detailed service … I told them I had a complete brake job & new tires put on 600 miles prior… they ended charging almost 150 dollars for a service that was unnecessary… not happy … been buying fords from metro for a number of years …. Ugh More
by MAILBOY1
Employees Worked With
Not sure of new guys name
May 08, 2024
Great experience with Dan Cole! Metro Ford is a wonderful place to buy a car. Love my new Ford! Metro Ford is a wonderful place to buy a car. Love my new Ford! More
by amy65
May 05, 2024
Repair was done as promised. Dealer provided loaner vehicle which was convenient and saved me time. Dealer provided loaner vehicle which was convenient and saved me time. More
by RJ_TOBIN
May 04, 2024
I consider Metro Ford to be first rate in sales and service during the many years of contact. service during the many years of contact. More
by EJD2014
Employees Worked With
