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Metro Ford

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Metro Ford

Name: Metro Ford
Address: 3601 State St., Schenectady, NY, 12304, US
Telephone: (518) 382-1010
Rating: 4.6

4.6

1,287 Lifetime Reviews

3601 State St., Schenectady, New York 12304 Directions

Sales: (518) 382-1010

Service: (518) 382-1012

Parts: (518) 382-1012

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Excellent

92% Recommended

4.6

1,287 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years. The Experience You’ve Been Looking For We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive. A Family-Like Atmosphere We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget. We’re The Fastest Growing Facility in the Area Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area. Embracing Vehicle and Customer Care Innovation We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more. How We Help Our Friends and Neighbors Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts Stop In and Say Hi See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.

Showing 1,287 reviews

February 20, 2020

SERVICE VISIT

"Always the best service and sales for me and my family I..."

- DADSAUTO74

Verified Customer

Always the best service and sales for me and my family I know quite a few of the employees from being a customer there for quite a long time and even the ones that I don't know go out of their way to be friendly and make me feel comfortable with any experience I have at this dealership

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Recommend Dealer

Yes

Employees Worked With

Troy Hanlon

5.0

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Helpful 0

February 19, 2020

SALES VISIT - USED

"Lifetime customers"

- DNNCATLADY

Verified Customer

My husband and I have been customers for over 30 years. Wheather it was new cars, used cars, or service, they always took care of us.

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Recommend Dealer

Yes

Employees Worked With

JJ Salerno

5.0

Jay Ostrander

5.0

Michelle Hamel

5.0

Sara Wynne

5.0

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Helpful 0

February 19, 2020

SERVICE VISIT

"Very pleasant and very accommodating service people fixed..."

- JBARRATI

Verified Customer

Very pleasant and very accommodating service people fixed problem let me have a loaner car why they did it and kept me informed throughout the whole process really appreciated that

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Employees Worked With

Troy Hanlon

5.0

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Helpful 0

February 19, 2020

SERVICE VISIT

"great customer service"

- TFILES56

Verified Customer

I was treated as as a great customer even though i have not been there in years.I would always try to go to a closer Ford dealer but not anymore. They were able to fine the problem within a few hours and the car was done early the next day. The service people were great.

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Recommend Dealer

Yes

Employees Worked With

Jonny Dariano

5.0

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Helpful 0

February 18, 2020

SERVICE VISIT

"Brought my car in for a recall. Made the appointment and..."

- MOTTHORSES

Verified Customer

Brought my car in for a recall. Made the appointment and it was nice to get reminders. Brought it in, service people were very professional and nice. Waited about an hour it was done and my car was brought to front of bldg.

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Overall Experience

Recommend Dealer

Yes

Employees Worked With

Josh Sawyer

5.0

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Helpful 0

February 18, 2020

SERVICE VISIT

"The service team were great. My car was booked in and..."

- CVE

Verified Customer

The service team were great. My car was booked in and worked on quickly and I was able to pick it up in a timely manner. The team is friendly and they were great about explaining extra work that needed to be done and why. Will definitely be back for my next service!

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Recommend Dealer

Yes

Employees Worked With

Ryan

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Helpful 0

February 18, 2020

SERVICE VISIT

"Outstanding sales experience with Nicole..."

- JFLYNN21

Verified Customer

Outstanding sales experience with Nicole Bellinger....service work always done when promised. Excellent parts department also. Overall a great experience will definitely buy/lease again....as long as Nicole is still there ;)

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Friendliness

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Recommend Dealer

Yes

Employees Worked With

Nicole Bellanger

5.0

Jonny Dariano

5.0

Other Employees : Mike at parts counter, Victoria McLaughlin

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Helpful 0

February 17, 2020

SALES VISIT - NEW

"VIP Treatment"

- DUFFYKT

Verified Customer

I have always received VIP treatment at Metro Ford in both the sales and services departments. Everyone is always very friendly, accommodating, professional and goes that extra mile to ensure a positive experience.

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Recommend Dealer

Yes

Employees Worked With

Anthony DeFabio

5.0

Troy Hanlon

5.0

JT Tibbits

5.0

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Helpful 0

February 15, 2020

SERVICE VISIT

"I had a great time at metro Ford with nicole."

- DAVID.MARRA1952

Verified Customer

Nicole was very smart on getting me a great deal. Really knew her job. I would buy another car from them again. Thanks again Nicole and metro ford!!!

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Overall Experience

Recommend Dealer

Yes

Employees Worked With

Nicole Bellanger

5.0

Bill Marincic

5.0

Rob Dariano

5.0

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Helpful 0

February 13, 2020

SALES VISIT - NEW

"I’ve have been buying cars at Metro Ford for 33 years..."

- rpandori

Verified Customer

I’ve have been buying cars at Metro Ford for 33 years They have always treated me like family. Friendly service no pressure sales and always get the job done in a timely fashion

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Overall Experience

Recommend Dealer

Yes

Employees Worked With

Joe Shanks

5.0

William Thorpe

5.0

Troy Hanlon

5.0

Jay Ostrander

5.0

Bill Marincic

5.0

Dave Carach

5.0

Dave Dariano

5.0

Rob Dariano

5.0

Gary Askew

5.0

Cary Peek

5.0

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Helpful 0

Metro Ford

Excellent

92% Recommended

Metro Ford Hours Hours

Showing 1,287 reviews

"Always the best service and sales for me and my family I..."

"Lifetime customers"

"Very pleasant and very accommodating service people fixed..."

"great customer service"

"Brought my car in for a recall. Made the appointment and..."

"The service team were great. My car was booked in and..."

"Outstanding sales experience with Nicole..."

"VIP Treatment"

"I had a great time at metro Ford with nicole."

"I’ve have been buying cars at Metro Ford for 33 years..."

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